Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I've been using SHEIN for as long as I can remember, and tbh I believe it's great. I think their UI can be improved, but aside from that, price-wise its great, and quality-wise I'd say depends on the item and the seller.
Pro Tip: always read the reviews on every item so you'd get a better idea about it's quality and sizing.
Their shipping is always fast, and the recent rumours spreading are definitely not true.
Wow, super surprised. One person dismissed them saying poor quality, yet I purchased anyway. I'm now convinced that friend has never brought from Shein in order to comment.
The app is super user friendly. A lot of variety. My delivery came quick and easy. I thought I'd be returning some items due to wrong sizing (first time purchasing through them), poor quality, not as per pictures, yet I was amazed. They all fit perfectly, how did that happen! Yes I took into consideration the clothes measurements yet usually something goes askew until you know the company.
The quality was outstanding, every piece I luved, this never happens. Exceeded expectations.
The downfall - I wanted to test their returns service before ordering my next batch, but ... I don't want to return anything ;-) Oh well, I'll have to order anyways, as I now can't wait.
My new fave go to. Highly recommend trying ...
My experiences with seeing have been outstanding! All of the products and items I've bought came exactly like I see in the pictures and have not disappointed me whatsoever. I would buy clothes and phone cases and even makeup from there and all of which were fantastic! Highly recommend shopping on shein.
I only received one of the two items I ordered. I prefer to have my deliveries using USPS because I have always had good experiences and no missing packages. ONTRAC indicated there was a problem with my delivery. I was home. They never made an attempt. I was instructed to contact the local carrier to retrieve my package. The number that was provided had a fast busy signal when I tried it. When I reported it through their site, I was told they could not help and to contact the shipper. ONTRAC is not reliable in my opinion.
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
United States
Fast shipping and items were beautiful! Very impressed by quality.
Date of experience: January 16, 2025
Extremely poor quality backpack that shein refund to refund just because it had gone a little over their 90 days refund policy I've spent THOUSANDS on shein in the last few years. They don't value their customers!!!
Date of experience: January 02, 2025
I received my items in timely manner.
Date of experience: January 16, 2025
Date of experience: January 02, 2025
The clothes are well made, although I do find little snags in the material sometimes
Date of experience: January 16, 2025
Avoid them . They took my money abd sent me a fake watch which stopped working after 48 hours
Fraudster. They should be investigated
Date of experience: January 10, 2025
Timely manner great products for money
Date of experience: January 15, 2025
My experience with SHEIN is bad I ordered a lot of things when I received the package i found out that I am missing an item I tried to contact customer service which is the only way to contact them by text after many text they sad they will sand me an email to respond to by sending a picture they never sand the email or respond to my inquire and I am still missing the item I paid for
Date of experience: January 14, 2025
I was a loyal client but this week I made two big purchases and they asked me the payment receipt. I contacted my bank, the bank said it takes 68 working days to get the receipt. Given this lack of help from the bank, I begged for help to Shein but they just cancelled my purchase. I no longer will buy on Shein. I am so disappointed
Date of experience: January 14, 2025
I've been buying online with TEMU for 2/3 years and never had a problem, one order with shein and they are disingenuous with their so called discounts.. ordered one thing at a "discounted" price and after 3 day's this product is miraculously out of stock and recommended I get the same for 3 times the price even though it was meant to be out of stock. Dishonest site!! Stick to TEMU as shein are disastrous and dishonest.. -000000 stars...
Date of experience: January 15, 2025
Five stars or more if I could because I never had issue with them, there services is just ✅✅
Date of experience: January 15, 2025
Missing items my package was opened
Date of experience: January 15, 2025
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.) Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
It's safe to shop on shein been shopping for years and am never disappointed in there stuff. So go ahead and shop till you drop😊
Date of experience: January 15, 2025
The variety of things and the plus sizes are great.
Date of experience: January 15, 2025
Bello tutto costa poco e materiale buono p
Date of experience: January 15, 2025
Your clothes are reasonable but some of your things not so but I enjoy shopping with you
Date of experience: January 15, 2025
Date of experience: January 15, 2025
Wow, super surprised. One person dismissed them saying poor quality, yet I purchased anyway. I'm now convinced that friend has never brought from Shein in order to comment.
The app is super user friendly. A lot of variety. My delivery came quick and easy. I thought I'd be returning some items due to wrong sizing (first time purchasing through them), poor quality, not as per pictures, yet I was amazed. They all fit perfectly, how did that happen! Yes I took into consideration the clothes measurements yet usually something goes askew until you know the company.
The quality was outstanding, every piece I luved, this never happens. Exceeded expectations.
The downfall - I wanted to test their returns service before ordering my next batch, but ... I don't want to return anything ;-) Oh well, I'll have to order anyways, as I now can't wait.
My new fave go to. Highly recommend trying ...
Date of experience: January 16, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
