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Absolutely brilliant experience.
I have been trying to get in my sky mobile account to download extra data from my piggy bank, such a great idea Could I remember my login details, NO. Contacted Sky and my problem was resolved very quickly. The two gents that I spoke to were both polite, helpful and professional. My problem was solved. Brilliant. Thank you Sky.
I’m watching ITV X through Sky and it seems that Sky’s answer to having no adverts is just to make the screen go blank! Even though I have a subscription to Sky I barely use it because the shows I want to watch on Sky require me to pay. I thought having Sky would give me a better viewing experience but it definitely doesn’t! I have a cheap smart tv which allows me to watch whatever I want for free., so I am, again, not watching through Sky. Totally NOT impressed with Sky, and I regret being sucked in by their sales talk.
Customer service is non existent. Called to ask why we've been without broadband for over 24 hours, repeatedly transferred to different departments, none of which could give me an answer or a solution. Now told we have to wait a further 3 days for an engineer visit (not by anyone I spoke with, just a generic email after the calls)
Shocking service, shocking product.
Absolutely awful! Sent mobile back on the 9th December as was faulty when arrived, and they have still not replaced and don’t know what’s happening! Have called continuously with call back promised over and over and nothing! Paid out first month contract and still no phone! Customer services lie through their teeth! Have now cancelled everything with sky that I can and will cancel all further direct debits until everything is sorted. Over a month now and no further forward
Sky.com Your Home for the Latest Sky News, Sports & Entertainment
United Kingdom
Decided due to lack of interest from SKY and terrible value for money to get a Freesat box instead. Best decision ever. I just wish I’d done it sooner
Date of experience: January 10, 2025
The worst customer service ever ! Avoid !
Date of experience: January 15, 2025
Ordered a phone from them they cancelled the order. Then there customer service team order it again and again cancelled it. Which makes my credit score bad. Now I can't get a phone from any other provider. Be careful guys will using sky they are the worst.
Date of experience: January 08, 2025
Don’t move to Sky stream. We have had Sky for 20 years. We moved to Stream but have never managed to get the picture and sound to pair for more than a day. Don’t bother!
Date of experience: January 14, 2025
I’m watching ITV X through Sky and it seems that Sky’s answer to having no adverts is just to make the screen go blank! Even though I have a subscription to Sky I barely use it because the shows I want to watch on Sky require me to pay. I thought having Sky would give me a better viewing experience but it definitely doesn’t! I have a cheap smart tv which allows me to watch whatever I want for free., so I am, again, not watching through Sky. Totally NOT impressed with Sky, and I regret being sucked in by their sales talk.
Date of experience: January 14, 2025
If I could give no stars I would. Worst customer service I have ever encountered, rude staff who don’t know what they’re doing and have no desire to help in any way. Avoid at all costs
Date of experience: January 14, 2025
Customer service is dreadful, if you want to be able to deal with people that have not got an attitude then go somewhere else. Sky is not what it used to be terrible company now.
Date of experience: January 14, 2025
Going with the tried and tested method of
"If I could leave less than 1 star i would"
Been with Virgin Media for 6 years but with the price going up constantly, I thought I would defect to Sky,
Well what can I say, it would probably be less stressful defecting from North Korea into the South,
At the beginning I thought, "my this is easy, great start" but and here's the but, it's all down hill from here, if this was a ski jumping competition, then we would be up for platinum, never mind gold,
Sky being all wonderful, decided to send their new "puk" via DPD, this should have been the first red flas and much like a failed first date at Nandos, I should have called it a day, but I persisted,
Due to arrive on the 30th December 2024, I eagerly waited in all day the fabled knock on the door, I was disappointed to have only received a "we missed you card" from DPD, how they missed me and how their driver got the card in the letter box without making a sound, is known only by him and the almighty himself" (nina letter box skills)
Fear not, they would attempt delivery the very next day, 31st roll around and the new year was close, was i in for a pre 2025 treat, was I shite, failed delivery once more,
Well by failed, I really mean a Facebook message from someone in my area who had received my parcel, DPD to the rescue as they were re collecting it,
The driver being eager to hit the drink must have rushed back to the depot, launched the Sky puk like a pro hockey player and darted,
3 weeks later, many calls to DPD and Sky and alas, I am still waiting for both to conclude their investigation on "if the parcel is lost"
Neither know where the parcel is and that is the definition of lost, but that conclusion is too much for Sky and they will not send a new one untill their investigation is concluded, when this will be is anyone's guess,
Date of experience: January 03, 2025
Took me 5 days of continuous phone calls. I was moving and was trying to get Sky tv and broadband at my new address. They made me prepay for the box but as they used my old land line number Openreach blocked them. They said I wouldn’t get broadband for a couple of months. Some of the people were helpful but some were rude and shouted at me blaming Virgin Media for blocking them. It was crazy, stressful very upsetting. In the end I went with EE it took 30 mins to set up and I had Broadband in 2 days and you get to speak to a person when you call.
I am still dealing with Sky 3 months on as I want to return the box to get my money back but they won’t send me an addressed returns label which I have asked for 3 times.
They also charged me for 2 months as they activated the box even though I had cancelled over the phone and not had anything set up in my house.
You cannot get to speak to a person you have to work round the phone bots but it is time consuming and when you do speak to someone they are not at all helpful.
I would never touch Sky again it was an awful upsetting experience. The whole thing was totally down to people not knowing what they were doing and I felt broken by the end of it all a horrible experience
Date of experience: October 25, 2024
Long long standing customer with sky. Tried to get a deal on broadband, not interested. One even advised me to move to EE. 40 years as customer, not anymore.
Date of experience: January 12, 2025
Don’t bother calling in the last half hour of operating hours as they will just use delay tactics and transfer to to the relevant department when it is already closed.
Date of experience: January 12, 2025
I recently had my bank statement showing me that my sky bill had gone up 3 times more. I did not know this. I only watch basic TV and have broadband. Usually £26pm. Now £63.75. I called and was told I had been notified that my contract had ended. I had no knowledge that they would take money out of this amount without informing me. What can I do. I'm so upset about this amount of money being taken. I didn't realise why I was so short. If any providers increased their bills like this then where would we be. Total robbery
Date of experience: January 13, 2025
they have made me ill they lie about sending stuff don't go near them
Date of experience: January 13, 2025
Been waiting for a refer a friend £75 voucher for over 3 weeks. I claimed it on the 21st December 2024
My friend got his on the 24th December 2024. I was told out of stock be 7 working days.
They just lie on the phone was supposed to be sent a £15 Tesco voucher as compensation that was nearly 2 weeks ago said have it within 48 hours.
Called last week to be told they are out of stock as well and be 7 working days.
More lies again.
People answer the phones press mute and don't speak then hang up after couple of minutes.
Staff are all over the world so they don't care nobody tracks them down it's all a disgrace customer service is non existent.
Wish had stayed with virgin
Date of experience: December 21, 2024
Long story short, got overcharged for three months due to Sky’s mistake of my contract end date. Overcharged by £50 ish per month, and they apparently can’t do nothing about it. Not happy at all. Been with them for years and have now cancelled and trying a new provider who seem to be better so far including the price. Sky doesn’t care about long lasting customers who pay on time every month without fail.
Date of experience: January 05, 2025
I requested an upgrade from Sky+ to SkyQ and was told an engineer would call me directly to arrange the installation. This didn't happen, so I called Sky again for a resolution. I was on the phone for over an hour and was transferred between 6 different individuals and departments. After being on hold again for an unacceptable time I rang off without a resolution. I'm now going through the telephone tag again. The record shows a SkyQ box has been installed, but it hasn't and they don't know how to fix this - perhaps just arrange for an installation visit, where they can take away the old box?
Date of experience: January 12, 2025
Got my elderly parents set up with a Sky Glass TV. TV had wifi problems for 6 months until exchanged by Sky. Everyday the TV would stop working and declare a Wifi problem. After changing router and cabling Sky agreed problem with the TV. In discussion they confirmed they could see tens of drops on their system in a week period. On changing the TV now works a lot better. I asked sky to refund their TV charges for the months they had problems every day and was offer one month back. On saying they would refer back to me I never got a call back. Additionally the Sky Glass controls and process is not conducive to elderly veiwers/users. They just was to easy find the TV guide and record programmes.
Date of experience: November 01, 2024
Despite telling them repeatedly not to call me, one idiot of an agent decided to call me on a Sunday morning.
Its clear that Sky don't give a toss about their customers.
Date of experience: January 12, 2025
Please don’t anybody sign up with this company absolute joke of a company no broadband for nearly a month now and they literally don’t care keep telling me they are waiting for a special engineer watched the openreach engineer sit in his van for 5 hours then drive off.
Date of experience: December 19, 2024
Changed over to you fibre as sky was charging me double. I called to tell sky I was cancelling a few times yet just after you fibre set it up they sent me a email about me cancelling the direct debit for next month payment and said they would charge me £10. When I spoke to sky they said to ask you fibre to swap it over which you fibre didn’t know anything about it. I spoke to sky again who then said they will now process the cancellation. They tried to blame it on you fibre and charge me more money thank god I cancelled the direct debit. I am disgusted with sky and cancelled my TV. What an awful money grabbing disgusting company!
Date of experience: January 12, 2025
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