Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Fake virus alerts after download attempt
Since I tried to download a midi player, I receive about 17 warnings from en.softronic.com per day. McAfee (which is not installed) warns v=for several virusses and claims that 97% of PC is hacked. Also that telphone is not secure anymore (working on WIndows 11). Malware and other virusscanners report no virus at all. Warnings keep coming. MIdi player deleted before installation.
They are 100% user friendly! Not just can you download a file, but you get educated on all relevant info. Using and always check on your site helped me understand better how technology works and how it changes also. You can be just a normal person like me but you will look like a IT guy in front of others because you do things like a pro! Thank you all for helping anyone, and always deliver quality products. You guys are super amazing!! Again, thank you all....
Every time I try to open the game it says I have to rate it in the Google play store when that's not even physically impossible because it's not there.
i still hasn't tried yet, it says i need to give ya'll a 5 star and a review to activate the game, so i'm hoping that this app will be greag
Softonic is the world's leading safe software download platform. It distributes, categorizes, and evaluates over 500,000 programs for Windows, Android, and Mac worldwide. Founded in Barcelona in 1997, Softonic is available in over 17 languages and helps more than 75 million people find and download the best software every month. We are constantly vigilant to ensure our catalogue is virus-free and without any malicious files. We value our users' feedback greatly and encourage you to share your experience and your expectations.
Roc Boronat 117, Planta 6, 08018, Barcelona, Spain
Fake virus alerts after download attempt
Since I tried to download a midi player, I receive about 17 warnings from en.softronic.com per day. McAfee (which is not installed) warns v=for several virusses and claims that 97% of PC is hacked. Also that telphone is not secure anymore (working on WIndows 11). Malware and other virusscanners report no virus at all. Warnings keep coming. MIdi player deleted before installation.
Date of experience: January 12, 2025
Reply from Softonic.com
Hello Bram,
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused.
Please note that at Softonic we always aim to ensure that our site and the programs you download are safe and virus-free. According to the information you provided, we believe you are receiving push notifications.
As we have limited characters in this response, here is a link to our FAQ, where you can access a step-by-step guide on how to disable them: https://hello.softonic.com/faqs/
If you need any further support, please do not hesitate to contact our customer service team.
Kind regards,
Reply from Softonic.com
Hello Kayflock_Lover,
Thank you for taking the time to review us.
We're glad you had a satisfactory experience on our platform.
Have a great day!
Every time I try to open the game it says I have to rate it in the Google play store when that's not even physically impossible because it's not there.
Date of experience: January 17, 2025
Reply from Softonic.com
Hello adalinha_newell,
Thank you for taking the time to rate us. We are sorry to hear that you found Softonic.com unsatisfactory.
Please note that Softonic only hosts download links and does not develop the programmes/apps listed on our catalogue. This means that we do not participate in or manage any in-app specifics, such as their use or functionality, nor do we operate within the kind of practices you mentioned.
If you have any further questions, please don't hesitate to contact us.
Have a great day!
Its good but i dont know what Code i should put in to start
Date of experience: January 10, 2025
Reply from Softonic.com
Hello Peter,
Thank you for taking the time to review us.
We're glad to know that you had a satisfactory experience on our platform.
Have a great day.
I downloaded 327 games for my sons including games like gta 8 spiderman 7 Minecraft 3 and Fornite 2 this was a scamm for sure I loaded up fortnite 2 and it gave me a virus which exploded my house and made me homeless I am at a cafe writing this right now to punish them.
Date of experience: January 10, 2025
Reply from Softonic.com
Hi U-acfkmgrZ,
Thank you for rating us. We are sorry to hear that you found Softonic.com unsatisfactory.
Our team always aims to ensure that our website and the programs you download are safe and virus-free. It has +60 anti-virus scanners and our security status indicator system will even warn you if the file you're downloading is suspicious in some manner. If you can share with us how your experience went in-depth, then that will also contribute to improving our systems. You can read about our security process here: https://hello.softonic.com/how-we-make-softonic-com-safe-for-users/
If you have any other concerns, please don't hesitate to contact us.
Have a nice day!
Pathetic. Cannot find how to download Google Playstore. It takes you to every place except the function.
Date of experience: January 04, 2025
Reply from Softonic.com
Hi Henry_George_White,
Thank you for rating us. We are sorry to hear that you found Softonic.com unsatisfactory.
Here's the link to download Google Play Store app from our website: https://en.softonic.com/downloads/google-play-store.
Please note that when clicking the green "Download" button, the page should refresh and open up a new page. However, if you get a pop-up, that is just an ad for a different app. To avoid getting that different app, just click "No thanks, I will continue downloading ___" that is on the very bottom of the pop-up. You can then download the correct app on the new page.
If you have any other concerns, please don't hesitate to contact us.
Have a nice day!
They are 100% user friendly! Not just can you download a file, but you get educated on all relevant info. Using and always check on your site helped me understand better how technology works and how it changes also. You can be just a normal person like me but you will look like a IT guy in front of others because you do things like a pro! Thank you all for helping anyone, and always deliver quality products. You guys are super amazing!! Again, thank you all....
Date of experience: December 31, 2024
Reply from Softonic.com
Hello Cecilia_Grobler,
Thank you for taking the time to rate us. We're very happy to hear that your experience with Softonic.com was fruitful and satisfying.
Our dedicated team provides users worldwide with more than just an extensive catalogue of solutions; we also offer information to help them make informed decisions and discover the most secure and innovative tools.
We'll keep working to continue offering you knowledge and safe apps and programmes.
Have a great day!
Date of experience: December 29, 2024
Reply from Softonic.com
Hi Nàikéy_Dœn,
Thanks for taking the time to review us!
We're very happy to hear you're enjoying a game you found on our platform Softonic.com.
Have a great day!
I have a problem. When you ask me If I can rate it with 5 stars it directs me to "play games". The problem? It says that the item was not found, and when I press try the same thing reappears. That is, I can't play it.
Date of experience: December 28, 2024
Reply from Softonic.com
Hi Ambar_Argüello,
Thank you for taking the time to review us, even negatively. We're sorry to hear that the game you downloaded from our catalogue is not working as expected.
Just to clarify, Softonic is a platform for discovering and downloading games, but we are not their developers. This means that any issues within the game itself, including its features and any associated rewards, would need to be informed directly to the game developers.
You can usually find help resources, FAQs, or contact information on their official website, social media channels, or within the game itself.
Have a great day.
I really like it but when I started the game it wanted 5 stars just to activate it.
Date of experience: December 26, 2024
Reply from Softonic.com
Hi Khelan_Lhesley_Baraquel,
Thanks for taking the time to leave a review! We're glad to hear you're enjoying a game you found on Softonic.com.
Just to clarify your comment about the five-star rating: Softonic is a platform where you can discover and download games, but we don't actually develop them ourselves. This means we don't manage any in-game features, including the rating system. In other words, the game itself has its own star rating system that is separate from Softonic's.
We hope this clarifies things for you! If you have more questions about the game, you might want to check out the developer's website or the game's help section.
Have a great day!
the reviews are fake, the app lets you download "gta 6" yeah right buddy. i dont think its legit at all
Date of experience: December 22, 2024
Reply from Softonic.com
Hi Laptop,
We are sorry to hear that you found Softonic.com unsatisfactory.
We believe you are referring to Softonic.com ads, which use specific keywords that you can simply ignore. However, if you choose to visit the page related to any of the programs, you will see that even if the download is not available, you can still access some useful information that you might find useful, such as available versions, reviews, their developers, and, in many cases, even a list of similar alternatives.
Have a nice day!
Constantly says Android APK files but are all lies
Date of experience: December 15, 2024
Reply from Softonic.com
Hello Van_avery,
Thank you for taking the time to rate us. We are also sorry to hear that you found Softonic.com unsatisfactory.
However, we would be grateful if you could provide us with some further details regarding your experience. Could you clarify what exactly didn't work well for you?
This will ensure that we can provide you with more accurate information and take on board your valuable feedback.
If you have any other concerns, please don't hesitate to contact us.
Have a nice day!
Date of experience: December 08, 2024
Reply from Softonic.com
Hello Xoria_Cyxxnn,
Thank you for reviewing us.
We're glad to hear that you found your experience with Softonic.com satisfactory.
Have a nice day!
i still hasn't tried yet, it says i need to give ya'll a 5 star and a review to activate the game, so i'm hoping that this app will be greag
Date of experience: December 06, 2024
Reply from Softonic.com
Hello Kristiane_ignacio_fragata,
Thank you for taking the time to review us.
However, please note that Softonic is not the developer of any of the apps and programmes listed on our website, including the games in our catalogue. We, therefore, strongly reinforce that such conduct is not representative of our company.
We strive to maintain a trustworthy and transparent platform, focusing on delivering high-quality software and reliable information.
Have a great day!
Intrusive ads, many downloads are for commercial software that is not really free nor downloadable.
Date of experience: November 28, 2024
Reply from Softonic.com
Hello Robert,
Thank you for taking the time to review us.
We are sorry to hear that you found Softonic.com unsatisfactory.
Softonic is a free software distribution platform. This means that downloading any of the programs listed in our catalogue is completely free. However, developers may also offer users other premium or paid versions of their programmes. Users are free to accept or decline these, according to the application's terms and conditions. Any payment/subscription issues are dealt with directly by the developers.
Regarding the unwanted apps, please note that when you click the green "Download" button, the page should refresh and open a new page. If you get a pop-up, however, this is just an ad for a different app. To avoid getting that different app, simply click "No thanks, I will continue downloading ___" at the very bottom of the pop-up. You can then download the correct app on the new page.
If you have any other concerns, please don't hesitate to contact us.
Have a nice day!
I never got rejected by an app here and they are giving me quality
Date of experience: November 28, 2024
Reply from Softonic.com
Hello Vuyisile_junior_Mlindile,
Thank you for taking the time to rate us.
We're glad to hear that your experience with Softonic.com was satisfactory.
Have a great day!
This is so very helpful for me because i downloaded yandere simulator sh school it's so very helpful
And yandere simulator is good and funny it's like true yandere simulator ayono is my favorite character in yandere simulator. It's like true yandere simulator
Date of experience: November 25, 2024
Reply from Softonic.com
Hello Stephene_rye_Villanueva,
Thank you for taking the time to rate us.
We're very happy to hear that you found your experience with Softonic.com satisfactory.
Have a nice day!
Good game it was a grat experience
Date of experience: November 22, 2024
Reply from Softonic.com
Hello Can_kutay_Orten,
Thank you for taking the time to rate us.
We're very pleased to hear that your experience with Softonic.com was satisfactory. And we hope you keep enjoying the games available for download in our catalogue.
Have a great day!
Date of experience: November 15, 2024
Reply from Softonic.com
Hello Maliah_Charvi,
Thank you for taking the time to review us.
We're very happy to hear that your experience with Softonic.com has been satisfactory.
Have a great day!
Never download from them, always instals other software alongside what you donwload.
Date of experience: November 13, 2024
Reply from Softonic.com
Hello Organic,
Thank you for rating us. We're sorry to hear that you found Softonic.com unsatisfactory.
Regarding the unwanted applications, please note that when you click on the green ‘Download’ button, the page should refresh and open a new page. However, if a pop-up window appears, it is an advertisement for a different application. To avoid this, click ‘No thanks, I'll continue downloading ___’ at the very bottom of the pop-up window. You will then be able to download the correct application on the new page.
If you have any further questions, please do not hesitate to contact us.
Have a nice day.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
