TalkTalk Reviews 84,418

Awful. Transferred from Shell Energy Broadband when they purchased earlier this year. Zero correspondence to advise when I was switching, or to what package. No bills either. Two months in the broadband speed dropped off a cliff edge - like dial up modems! Turns out they had put me on the slowest package available (at £28 per month!!!!). Tried to complain and get resolved - not interested. Never experienced a more obtuse, computer says no form of customer service. At one point I even offered to upgrade to a more expensive package, so I could resolve the speed issue - at which point they refused to transfer me and insisted on running a line check (which I’d already done and was fine).

Lesson learned - stick with BT. They might be pricier and the customer service is only marginally better, but at least they wont get bought out by an awful company, botch the transfer and leave you with internet speeds from the 90s.

Date of experience: December 27, 2024

back again with yet another bad review in 2024, contract ended . Talked into a new contract and new router. EERO and you guessed it internet gone sometimes connects sometimes does not all over Christmas. Contacted them today now NO internet whatsoever. Horrendous , new router not fit for purpose. Well decided after over a week of crap, plug in the old router,,, not a problem back on, my google assist system working again. Blink cameras restored. trying Netflix tonight to see how it goes as it would not work sometimes and drooped other times. Now fully tested on the TV Netflix no issues since old router installed again. This upgrade router that was sent has and continues to be a nightmare. Now no more, removed. THANK GOODNESS THERE WAS NO PREPAID ENVELOPE WITH THE NEW ROUTER TO RETURN THE OLD ONE or I would still be in trouble. Problem everyone wants us using tec but when it goes down then one is stuck re everything Banking the lot, So much for a brave new world. NOW TALK STOP ISSUING THESE NEW ROUTERS AS THEY DO NOT WORK, why are we being used as guinea pigs to test this rubbish out, at 70 years of age I cannot take this stress, maybe the younger people can who were brought up with all this failed tec , BUT us OAPS cannot. SO SEND ME OUT A PRE PAID ENVELOPE TO RETURN THE NEW GARBAGE ROUTER BACK TO YOU SO AS YOU CAN BIN IT

Date of experience: December 27, 2024

The WORST "company", customer service is nonexistent, it's a profit grab scam where they will rip you off at every occasion. Signed a 2 year contract with them 2 years ago, then moved home a year ago and they could not provide me with service at the new place which is a new built area. Interestingly all the other providers are already in our street, they still can't do anything for us. To add insult to injury, they wanted to charge us a huge termination fee if we wanted to cancel the contract. As we couldn't afford that, we kept the contract running - with getting no service whatsoever, and a lovely price increase halfway through. Now I just rang them to cancel renewal, and was told - on a very crackly phone line where I had to ask them to repeat every sentence twice just to decipher what they said - that I still will need to pay the termination fee, unless I call on or after the last day of the contract.
AVOID

Date of experience: December 27, 2024

Awful customer service. Can't get any sense of them - you can tell they're just reading and rereading from a script even if it's not related to what you've said.

Date of experience: December 27, 2024

I will never recommend talk talk to anyone who wishes to use internet. I am sad I selected them I have waited since 2nd December just for a house move and currently with them on the unteenth call on 27th December. Now they are asking me to wait till 17th January. Is there any other provider who can give me internet before that. They promised 10 to 14 days but now already 20 days passed 🤮 every time I call some customer care officer do something idiotic and still can’t connect having all the hardware available.

Date of experience: December 27, 2024

I have had trouble with my WiFi since the 12th dec.
I’m currently doing a degree.( my work I could not complete) I don’t have access to usual TV due to poor reception.i watch through WiFi.On the 19th they admitted there was a fault. 24th engineer came and requested a new modem and router. TalkTalk booked another appointment for the 27th to replace the router and modem. The engineer turned up and had no router. I am now without WiFi again. The whole experience has been shocking. Had to as for extensions on assignments and had to relocate for Christmas. I never received a call from them until I stated I wanted to cancel my contract. Communication between departments is unacceptable and quite frankly is a waste of my time and the engineers.

Date of experience: December 12, 2024

Date of experience: December 27, 2024

I was migrated to these incompetent fools who automatically increased my monthly cost 45% and the internet performance is terrible and then spent 64 minutes talking to fools who deliver the worst customer service. Do not use TalkTalk broadband, it’ll be your worst mistake

Date of experience: December 27, 2024

I was happy with the service I received on the day and my phone issue is getting sorted out now with an engineer.

Date of experience: December 24, 2024

Date of experience: December 26, 2024

I have been with Talktalk too long and have put up with bad service and poor connections, time for a change.
My Internet, during every evening drops about 5 to 6 times. I can't even be bother to call customer service it's that bad.

Date of experience: December 24, 2024

Your advisors are patient, polite, proficient, professional and personable. Explain everything concisely without jargon which being old and not too up on modern technology makes me feel less inadequate and more confident and reassured.

Date of experience: December 22, 2024

This review concerns customer service. We cannot fault the manner in which we are being supported with our problem. The problem itself lies outside the control of TalkTalk and the agents are working hard to expedite a good result and keeping us well-informed.

Date of experience: December 23, 2024

The best customer service I came across in a long time!Jason is a true asset to the company not only was he polite but assertive and professional.Thank you Jason for your help today you are an absolute star!

Date of experience: December 24, 2024

I was with talk talk for over 5 years.
I was never happy. It was a bad service overall.
I dealt with and am still dealing with their customer services after not being with them for months just to return their equipment so they don't charge me £50! They continue to lie to me and avoid emails requesting the returns kit they say they have provided serval times.
They are awkward and their network isn't reliable. Much happier with another provider that refunds me when their service is down without me even contacting them. Stay away from talk talk

Date of experience: December 24, 2024

Just renewed my broadband contract for another two years. Cannot fault their service!

Date of experience: December 23, 2024

very happy with talktalk and Sarah

Date of experience: December 23, 2024

Talktalk broadband, phone service is the best. Great customer services.

Date of experience: December 24, 2024

I had been experiencing issues with our internet for a week, the only response I could get from talk talk was when I went to switch providers, the app doesn't work, live chat wouldn't work.
When someone from customer loyalty did contact me, they offered an upgrade at a good price etc. but installation would be over three weeks! This did not resolve my current issues, I was transferred to the tech department which never happened , I was on hold for over an hour and had to stop waiting.
I then tried using live chat the next day, I was on the live chat for FIVE HOURS!.
I was transferred countless times with each department being less helpful than the one before.
At the point of leaving the live chat I had no help offered, no technician appointment etc.
I made the decision to then purchase my own router in attempt to restore my internet connection.
This fixed my current issues, so I opted to change providers as I couldn't be faced with dealing with talk talk again in the future.

Date of experience: December 19, 2024

Great service

Date of experience: December 23, 2024