Company activity
Updated 13 hours ago
This page gives you a detailed overview of how TalkTalk has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.
Claimed their Trustpilot profile: May 2014.
Verified additional company details
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Domain name confirmed in a third-party database
Bank account
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Pays to access extra Trustpilot features.
Trustpilot has no recent records of TalkTalk asking their customers to review them.
Review sources
Where reviews have come from for the past 12 months
Organic
6,511
Verified
3
Invited
0
Redirected
0
Total reviews from the past 12 months
6,514
Star distribution by review source
How star ratings differ by review source from the past 12 months
Reviews over time
How TalkTalk got its reviews in the past 12 months
Reply behavior
How TalkTalk replied to negative reviews in the past 12 months
TalkTalk’s flagging activity
How frequently TalkTalk flagged their reviews in the past 12 months
What's a flagged review?
TalkTalk may flag a review if they think it's in breach of Trustpilot's guidelines.
TalkTalk selects the reason(s) they're flagging the review, so we know what to investigate.
We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).
Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.
If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.
- TalkTalk flagged 41 of their reviews a total of 44 times.
- 36% of those cases turned out to be invalid.
What happened to the 41 flagged reviews from the past 12 months?
Reviews still online on trustpilot.com
18
Reviews removed from trustpilot.com
23
Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by TalkTalk
15
Reviewer resolved the breach of Trustpilot's guidelines
3
Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines
22
Reviewer didn't resolve the breach of Trustpilot's guidelines