Transformer Table - Smart Extendable Furniture Reviews 1,132

I am writing to convey my utter outrage at the disgraceful customer service and completely inept delivery logistics surrounding my order from Transformer Table. This experience has been nothing short of a nightmare and serves as a glaring indictment of this company’s utter lack of professionalism and accountability.

Their service representatives, are an exercise in futility, as they refused to issue a refund and dismissed my concerns with the excuse that "there is nothing we can do".

I placed an order in late November for a dining table, chairs, and bench, which was promised to arrive before Christmas. We are now well past that timeframe, and not only has the order not been delivered, but your delivery partner, Metropolitan, has also scheduled and rescheduled the delivery four times, with no resolution or confirmed shipping date in sight.

This repeated disorganization has caused significant inconvenience and ruined our expectations for a timely and professional service. Transformer Table's inability to meet basic commitments and their partner's complete failure in logistics coordination have left me deeply dissatisfied.

This company’s failure to honor its promises and the lack of transparency or accountability warrant legal action.

Date of experience: November 30, 2024

I sent in a request for a replacement part to my brand new table and the customer support team acted promptly to order for me. still waiting for the part.

Date of experience: December 26, 2024

There was a misunderstanding with the Sales Director which led to me purchasing a coffee table that did not match my Costco Transformer Table. Thankfully, Kevin from the warranty team was able to clarify the colors and swiftly organize an exchange in products.

Date of experience: September 05, 2024

I was getting frustrated as I couldn’t reach anyone directly for days (it is the holiday season) to sort out my issue. Today I reached Kane and he was awesome - very friendly, patient and handled my shipping issue, sent me confirmation via email right away and assured me I would be contacted if anything else was needed. Thank you so much!!

Date of experience: December 27, 2024

COMSUMER WARNING: Do not use this company! In October they happily took my $3000, promising I would receive my dining set by Thanksgiving. Thanksgiving came and went with no communication and no shipment, and we had to cancel our holiday plans.

I contacted the company, who unapologetically told me it was now due by Christmas. Again, the holiday came and went while my family continued to use a card table in the absence of the dining set I paid for over 2 months earlier.

I contacted the company again, this time requesting that my order be canceled and refunded, which they have so far not done. It seems I will have to open a dispute with my bank to get my money back and take my business elsewhere.

UPDATE in response to seller's comment: I have given my name in the multiple phone calls and emails I sent directly to the company. This review is meant only to warn other potential customers.

Date of experience: December 26, 2024

Ehsan was amazing! He was very helpful in helping me and provided excellent service. Great job!

Date of experience: December 27, 2024

Great warranty, one of the benches came damaged and they made it very easy to claim the warranty and Sergio made a quick decision to send another bench to replace. Thank you for great customer service and happy holidays

Date of experience: December 22, 2024

This product and company is awesome ! I researched and read reviews for a year before taking the plunge. I bought the table, bench and coffee table to store the leafs. Very well made and is just perfect for our growing family. Highly recommend .

Date of experience: December 23, 2024

**EDIT* I called and was rerouted then hung up.

These positive reviews MUST be fake. Not sure how half these people are receiving their items no problem but the other half are having the SAME issue which is WE ARE NOT RECEIVING OUR GOODS!!! TOTAL SCAM. We ordered in July it is now DECEMBER. We have received nothing but been charged $4000 absolutely insane.

Date of experience: December 21, 2024

Product is worth the cost. Very many compliments and they delivered into our house and room we wanted. The quality of the boxes says a lot too IMO shows the level of care and attention shown to the furniture (ordered a table, bench, and coffee table).

Date of experience: December 07, 2024

Customer Service with Kane
I placed my order for a full set (table, bench and 4 chairs) back in Sept. 2024. The delivery was estimated for the week of Thanksgiving. I kept following up through their email contact system, but was getting no where. I finally decided to call Customer Service to figure out what the primary issue was for the delay. I have yet to receive my products, but just want to comment on the friendly and positive experience with their Service Representative - Kane.
Kane was very friendly, apologized for the delay, gave me additional information for the company issues, we made small talk and I walked away feeling less frustrated.

Date of experience: December 06, 2024

Order: US-52853 Unfortunately, we ordered our table almost 6 months ago. We were told it would arrive before Thanksgiving (11/18/24). We had to cancel hosting Thanksgiving because it had not yet arrived. Supposedly it shipped by 12/1. Today is 12/21 and our products have not yet arrived. Transformer is giving us two chairs but we have still not received any updates on when our products will arrive.

Date of experience: December 20, 2024

I’ve had my transformer table for 3 years and one of the panels was damaged by nail polish remover…it etched a circle into the panel. I contacted transformer table and they insisted they would send one to me for free. Sergio, the customer service rep in the warranty department was great to work with. Thank you

Date of experience: December 19, 2024

We ordered our table, bench and chairs in July with an expected delivery of end of October / early November. We only got the table and bench after thanksgiving in early December and we are still pending our chairs. We have had to consistently follow up with transformer who has given us no response on the update of our chairs after being told we’d expect a shipping tracking link by now. The communication from transformer team is zero. Very frustrating and would not recommend.

Date of experience: December 19, 2024

After many, many months of waiting, calling, emailing, etc. We still have not received our expensive table.

This company has failed to comply with the law. "If a merchant experiences a delay with your order, they are legally obligated to inform you about the delay and give you the option to either wait for the delayed item or receive a full refund; they cannot simply not deliver without notifying you and providing a refund option."

They do not care, nor did they delivered. At this point, our only recourse is to file a complaint with our credit card, file another FTC complaint and to take them to court.

Date of experience: December 18, 2024

a pleasure speaking with Kane. He immediately made me feel like we could solve anything together. He has such a great friendly demeanor. He listened intently to my concern and immediately looked into my account and recommended a great solution for my shipping. If all customer support members could experience Kane’s style, enthusiasm, thoroughness and follow-up, you would have an excellent role model for your training program for an all Star team. Thank you for Kane and the Transformer team.

Date of experience: November 27, 2024

WORST Customer service for “LUXURY” furniture. Would highly recommend staying away from this company and spending your money elsewhere. We ordered in July - ETA was Early Nov, it is now Mid December and we still not have received our order or any updates/response from the customer service team. Impossible to get a hold of anyone unless we call 5 times and ask for management. Clearly a new company with a lot of kinks to work out.

Date of experience: December 17, 2024

We ordered in June and after numerous delays and reschedules, we received a partial shipment today. I was unaware I was not receiving my whole shipment - online it says everything has shipped. They never answer the phone and only intearct via email - in addition the delivery company's phone number isn't working. The shipping codes given to me are not accepted on the shippers website.

Date of experience: December 17, 2024

They trusted me when I told them what the issue was and did what they could to resolve it immediately

Date of experience: November 25, 2024

Great costumer service. Fast and efficient service. Friendly.

Date of experience: December 12, 2024