Transformer Table is hands down the…
Transformer Table is hands down the most unprofessional and disorganized company I have ever dealt with. I ordered a table on June 3, 2024, and what followed was nothing short of a complete disaster. They initially promised delivery by September 6. That never happened. When I called to check, I was met with vague excuses and was told the table was still “in production” with no clue when it would be ready.
Fast forward to the end of November—months after their original promise—they reached out to say the table would arrive by December 6. Surprise, surprise: that didn’t happen either. Just days before the new delivery date, they pushed it back again, this time to December 12. This company has zero respect for their customers’ time or patience.
Their customer service is a total joke. Half the time, you’re stuck dealing with a useless automated system. On the rare occasion you manage to talk to a human, don’t expect any real help or follow-up. They clearly don’t value their customers and couldn’t care less about making things right.
And let’s talk about their delivery service, which they completely misrepresented. When I bought the table, they claimed it would be delivered to my “room of choice.” What they conveniently failed to mention is that they meant the boxes would be dumped in the room—and then it’s up to me to unbox and assemble the whole thing myself. This is nothing short of deceptive.
Transformer Table is the epitome of bad business practices. They don’t honor their commitments, their customer service is abysmal, and their delivery promises are outright lies. Save yourself the money, the stress, and the endless frustration—don’t even think about ordering from this company. They don’t deserve anyone’s business.
Reply to Transormer table: I DID reach out to you for help and spoke to Abel who apologized that your company doesnt offer white glove service and ensured me I could put the table together myself. Very unhelpful.
Recieved my table, called Abel back at transformer table and told him how upsetting this experience has been and he laughed at me. I asked for a Manager and he said they would call me by the end of the week.
The delivery service whom they are contracted with, were advised ahead of time either not to wear shoes or wear shoe covers in my home. They also were very much aligned with transformer tables customer support and refused to take off or wear shoes covers. They said they would have to reschedule if I didn’t allow them to come into my home. I folded all my rugs so they could drop off the boxes into my room of choice.
Date of experience: December 09, 2024
