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Transformer Table - Smart Extendable Furniture Reviews 1,134

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TrustScore 4.5 out of 5

4.4

Kitchen Furniture Store

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Rated 5 out of 5 stars

The night before Thanksgiving, we opened our bench and found significant damage. I was so worried because even though we received our table months prior, we hadn’t needed the bench and had not opened the box. I was so bummed that not only would we not have it for Thanksgiving, but the chances of receiving a replacement before Christmas was probably slim. Kevin of the warranty team immediately requested for a replacement bench to be shipped to me. Much to my surprise we got it 2 days before Christmas! I absolutely love my Transformer Table (and bench) and TT’s customer service has been out of this world!

Rated 5 out of 5 stars

I was getting frustrated as I couldn’t reach anyone directly for days (it is the holiday season) to sort out my issue. Today I reached Kane and he was awesome - very friendly, patient and handled my shipping issue, sent me confirmation via email right away and assured me I would be contacted if anything else was needed. Thank you so much!!

Rated 5 out of 5 stars

There was a misunderstanding with the Sales Director which led to me purchasing a coffee table that did not match my Costco Transformer Table. Thankfully, Kevin from the warranty team was able to clarify the colors and swiftly organize an exchange in products.

Rated 5 out of 5 stars

Great warranty, one of the benches came damaged and they made it very easy to claim the warranty and Sergio made a quick decision to send another bench to replace. Thank you for great customer service and happy holidays

Company details

  1. Kitchen Furniture Store

Written by the company

Transformer Table is a modern and extendable dining table designed for small-spaces and can accommodate up to 12 people. Shop now!

Contact info

Rated 1 out of 5 stars

I find it extremely despicable that…

I find it extremely despicable that Transformer Table is taking money from customers and essentially not providing the product. I have requested a refund because I have not received my product TT has chosen to block me from their social media and not respond to my request either. This is an ACTUAL review of this company. Please do NOT fall for the lure of this company they deceive their customers and do not provide the product and hold your money hostage.

Date of experience: November 29, 2024

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Reply from Transformer Table - Smart Extendable Furniture

Hi Raven,

We sincerely apologize your order was affected by unforeseen delays and we certainly understand your disappointment this is the case. As requested, we've gone ahead and fully refunded your order. Our team's intentions are always to treat shipments and customer requests with the quickest turnaround we can in situations like this.

We hope to serve you again in the future when outstanding delays subdue.

Wishing you all the best,

Saskia Rose
Satisfaction Team

Rated 1 out of 5 stars

Very disappointed, requesting a refund

Very disappointed, ordered table in July and still waiting four months later. The proposed delivery date has passed twice now, and now we have a 3rd delivery date scheduled at end of January. This is unacceptable. Every delivery date comes and passes with no communication from the company. I have made a cancellation request and asked for a full refund, but still have not heard back and no refund has been issued. I am out of pocket $4000 which is not a small amount of money. Very unhappy. I would have loved to support a Canadian company but the timelines and no communication is not acceptable.

Date of experience: November 28, 2024

Transformer Table - Smart Extendable Furniture logo

Reply from Transformer Table - Smart Extendable Furniture

Hi Aaron,

We sincerely apologize your order was affected by delays and we certainly understand your disappointment this is the case. As requested, we've gone ahead and fully refunded your order.

We hope to serve you again in the future when outstanding delays subdue.

Wishing you all the best,

Saskia Rose
Satisfaction Team

Rated 5 out of 5 stars

We received our beautiful new table on…

We received our beautiful new table on time to accommodate our family for Thanksgiving. It looks beautiful- it has 4 comfy good looking chairs and is totally flexible. The order was efficient and very fast and our 2 delivery men were personable and efficient. The service staff was terrfic - great price!

Date of experience: November 25, 2024

Rated 1 out of 5 stars

Delivery delayed going on 3 months...

Placed an order in early September, was to be delivered end of October. Longer than advertised on their site but I was fine with the timeline. Didn't hear anything from the company when the delivery date came so I reached out via email. They say - yeah, going to be delayed until end of November. I would not have known this unless I had contacted them. November date is here and I reach out for yet another update because I have heard NOTHING. This time? Delayed until January. The excuse? A delay in production. Again. They should NOT be selling items if they can't fulfill orders. They should be PROACTIVELY telling customers when orders are delayed. They should be competent enough to plan ahead for production times and needs when they are taking all these orders. It is ridiculous. I would not recommend buying a table from this company. I'm not sure when I'll get my table and who knows what condition it will arrive in. They can't get their production or their customer service to an acceptable level, so I'm not optimistic they will get the quality right.

Then the company responds that they “can’t find me as ever having an order “. I just emailed them with my order number. I just wanted other reviewers to know that I did place an order and that the company’s response here on trust pilot seems to be an attempt to discredit my review so far. Insinuating that I hadn’t made an order. Will update as needed.

Another update- I sent the company all the information both via email and through trust pilot. Still no response and still no update on my order.

Date of experience: November 24, 2024

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Reply from Transformer Table - Smart Extendable Furniture

Hi there,

We appreciate you taking the time to share this feedback and would love to help you, however, we cannot identify any order under your name in our systems.

Please reach out to us with your order number at satisfaction@transformertable.com for further assistance.

Thank you in advance,

Saskia Rose
Satisfaction Team

Rated 5 out of 5 stars

Great customer service from Ehsan

I place an order today with Ehsan over the phone. He was extremely personable, and made the ordering process as smooth as possible. We had a special request in regards to shipping and he was able to accommodate our request. Thanks for your help Ehsan!

Date of experience: November 27, 2024

Rated 5 out of 5 stars

WOW! Great people

WOW! I honestly was very frustrated navigating the AI bot. Granted it was a holiday week, but I couldn't seem to get ahold of a person. I finally found the call in number and was expecting a maze of touchtone options. Instead I got a friendly, cheerful and HELPFUL real, live person on the phone. If this is how transformer hires, I am all for giving them my business. I am so impressed with the care I recieved.

Date of experience: November 27, 2024

Rated 5 out of 5 stars
Verified

Easy damage replacement

A crack and chip was discovered in one of the benches and Kevin of the warranty team immediately requested for a replacement bench to be shipped to me. Give Kevin a raise and promotion!

Date of experience: November 25, 2024

Rated 5 out of 5 stars

Kevin was super fast in addressing our…

Kevin was super fast in addressing our need for a replacement panel for our table! AMAZING customer service, and frankly not use to this kind of support. Thank you, THANK YOU, I will definitely be buying another table for my office!

I had a broken panel and Kevin of the warranty team immediately requested for a replacement table panel to be shipped to me within 1 business day of submitting my request.

Date of experience: November 24, 2024

Rated 1 out of 5 stars

STILL haven't received my table ordered 8/19/24

I ordered the table, and on 8/19/24, the website showed a delivery date of October 17-22 (or something very close). Today, 11/25, I have no table and no response to my inquiries about delivery time. In between, I've had some good communication with Tashi, who seems to have 'gone missing.' I've sent multiple txts and emails because I need to make a delivery plan as I'm not in the town where the table will (theoretically anyway) be delivered. VERY discouraged and if I could get ANYone to respond, I would just ask for my $2600+ to be refunded.

Date of experience: August 19, 2024

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Reply from Transformer Table - Smart Extendable Furniture

Hi Jan,

Thank you for your feedback and please accept our sincerest apologies for the slight delay on your order's estimated delivery date. There have been unforeseen hurdles due to port and mail service strikes lately, and our team is working hard to remedy the situation for all customers affected.

Good news! The revised ship date for your order is Nov 27th (today), so assuming no further delays it will be home in time for the Christmas holidays to enjoy with your loved ones!

In the meantime, I've gone ahead and requested for some free gifts to be shipped your way as a token of our appreciation for your patience & understanding.

Wishing you a happy Thanksgiving,

Saskia Rose
Satisfaction Team

Rated 1 out of 5 stars

I ordered my table 11/2 and was…

I ordered my table 11/2 and was guaranteed delivery by Thanksgiving. I have gotten calls saying it's coming I will have it last week. Now Thanksgiving week I am being told I will have it December 3

Date of experience: November 25, 2024

Transformer Table - Smart Extendable Furniture logo

Reply from Transformer Table - Smart Extendable Furniture

Hi Janine,

On our end, we shipped your order out on Nov 4th as scheduled and promised, and the delivery company confirms they have a delivery appointment with you today, Nov 27th (before Thanksgiving). We would appreciate if you could update your review to reflect accurate information.

In the meantime, I've gone ahead and sent you some free gifts as a token of our appreciation for your patience.

Wishing you a happy Thanksgiving,

Saskia Rose
Satisfaction Team

Rated 5 out of 5 stars

working with Kevin and the warranty…

working with Kevin and the warranty department was rather easy. Transformer table’s customer service has been very kind and gracious in resolving my issue. Submitting a claim was easy I appreciate the help and the resolution thanks.

Date of experience: November 22, 2024

Rated 5 out of 5 stars

Transformer Table - A Beautiful Addition to My Small House

First, the table is beautiful and solidly built. It exceeds my expectations.
I did run into a delivery timing issue which we worked through to my satisfaction.
I’m looking forward to my first family gathering using the table.

Date of experience: November 17, 2024

Transformer Table - Smart Extendable Furniture logo

Reply from Transformer Table - Smart Extendable Furniture

Hi Donna,

Thank you for reaching out to us!

We can see here that your order was placed on November 16th, and shipped by us on November 18th, as planned and promised. Your tracking number was sent to you by email and our delivery partners are responsible for scheduling a timeslot for your furniture's arrival at your home.

Please reach out to the delivery company to follow up on the status of your shipment, and I've sent you an email from satisfaction@transformertable.com to follow up.

Looking forward to assisting you further,

Saskia Rose
Satisfaction Team

Rated 5 out of 5 stars

Love the table and the customer service!

The table is a fantastic addition to our home and customer service is extremely helpful and responsive. One of the removable monitor attachments got bent while installing the monitor, and Kevin of the warranty team immediately requested for the replacement parts to be shipped to me.

Date of experience: November 22, 2024

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