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The service at this office exceeded all my expectations! Over the past six months, I faced numerous issues with my mobile plan, and every time I turned to Anna, the manager, she would find the best solutions without fail. Her compassion, kindness, and unparalleled professionalism make her truly stand out. Keep up the great work!
We joined to Vodafone on 18th December and after New year we had the problems and on 7th January it stopped working at all. Support service doesn't work. Everyday we are waiting update and they only change the date and nothing happens one week ago. Both me and my son are working remotely, but vodafone doesn't care. We are still waiting for any internet and asked the refund, will cancel this service once we get internet back...
Ste and Racheal have been so helpful today! I am technologically illiterate and these two have gone above and beyond for me.
While sat in store I also witnessed them being so patient, kind and diplomatic with some very difficult customers.
I highly recommend this store, especially these two staff members.
I am now confident with the subjects I had queries on and I’m so grateful for their support!
My wife and I visited the Vodafone shop in Newbury today as we had had an intermittent problem with her Pixel 8 phone. Mike the manager and Paul were very helpful and we now have a plan to diagnose and hopefully fix the problem. The first step has been completed and we will see if this works. We were thankful for their positive attitude and professionalism even though they weren’t earning any revenue and they ensured that the data was backed up properly etc.
We would definitely use them again when upgrading our phones. Thank you
Written by the company
United Kingdom
Was instore sorting out 2 sim only upgrades and was greeted and served by Natalia. She managed to upgrade both of my packages and give me a great deal. Left the store very and happy and will definitely return again.
Date of experience: January 09, 2025
Reply from Vodafone UK
Hi Dylan,
We’re glad to hear you found the best option for you, when visiting Natalia in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Met Rishi in store for purchase phone. He guided very nice and explained everything patiently. Very nice ambience and good conversation. Work done very soon. Thank you!
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi sp kumar,
This is amazing feedback for Rishi. Thanks for sharing. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Gina,
Thanks for your kind words and feedback for Georgiana. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Josh in Swansea store very helpful in going through my existing contract with me and helping me remove unnecessary data. Have used Vodafone for years due to good mobile coverage, and have always had great customer service in this store. Highly recommend.
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Katie,
This is lovely feedback for Josh. Thanks for taking your time to share this experience and your recommendation for us. If you ever need any help, please reach out to us, by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Steve,
This is such a great review for Kellie. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi John,
This is amazing feedback for Omar. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thanks to wazir he was amazing really appreciate it
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Rose,
Thanks for your kind words and taking your time to share the experience with Wazir. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Christine,
Thanks for your review for Kas. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Andrew,
This is lovely feedback for Denziz. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Amazing Customer service from the manager Abu. Thank you
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Selina,
Thanks for your review for Abu. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Rosie was absolutely brilliant. She was easy to talk to, helpful, and completely on our side. Really excellent service from her during a tricky situation. Thank you so much.
Date of experience: January 12, 2025
Reply from Vodafone UK
Hi Freja,
Thanks for your review for Rosie. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Kev,
This is lovely feedback for Ash. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you for your help Zee! Very professional and helpful
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Justyna,
Thanks for taking your time to leave this review for Zee. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Sid has been brilliant, he helped me back in September when I needed help with a replacement phone and today he has changed my broadband from Sky and saved me money. Sid is professional, experiensed and friendly.
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Susan,
This is lovely feedback for Sid. Thanks for taking your time to share this experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The service at this office exceeded all my expectations! Over the past six months, I faced numerous issues with my mobile plan, and every time I turned to Anna, the manager, she would find the best solutions without fail. Her compassion, kindness, and unparalleled professionalism make her truly stand out. Keep up the great work!
Date of experience: January 14, 2025
Reply from Vodafone UK
Hi Marina,
This is such an amazing review for Anna. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I had a balance on my account which I requested to be credited into my bank account 5 weeks ago. I got back to them 4 times so far, and they finally credited a small amount of my balance. I am wondering how long it`s gonna take and how many times I have to get in touch with them until I get the total amount back. They treat customers as fools
Date of experience: December 10, 2024
Reply from Vodafone UK
Hi Marius,
This isn't the experience we expect for our customers. It shouldn't take this long to get a refund. So that we can take a look into what's happening, please get in touch with us over on Social Media. You can do this via via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Great customer service from chris. Very helpful with helping me with the upgrade.
Date of experience: January 11, 2025
Reply from Vodafone UK
Hi Amy,
This is such a great review for Chris. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Will was an absolute superstar. I took my 82 year old Auntie to get her a new phone. He was super patient and very helpful. He didn’t rush her at all, we were there for a while. I also upgraded my SIM card too. Would highly recommend this guy!
Date of experience: January 11, 2025
Reply from Vodafone UK
Hi Angie,
This is lovely feedback for Will. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us, by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
My wife and I visited the Vodafone shop in Newbury today as we had had an intermittent problem with her Pixel 8 phone. Mike the manager and Paul were very helpful and we now have a plan to diagnose and hopefully fix the problem. The first step has been completed and we will see if this works. We were thankful for their positive attitude and professionalism even though they weren’t earning any revenue and they ensured that the data was backed up properly etc.
We would definitely use them again when upgrading our phones. Thank you
Date of experience: January 13, 2025
Reply from Vodafone UK
Hi John,
Thanks for your review for Mike and Paul. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great helpful workers when I got home tho I unboxed the phone I bought and for some reason the screen was defective hopefully tomorrow when I go back I will get a new one!
Date of experience: January 13, 2025
Reply from Vodafone UK
Hi Reegan,
Thanks for your feedback. We're sorry to hear about the phone screen and that this means going back to store. They'll look into this when you visit them. If you then ever need any further help, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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