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We bought a Mars hot tub about 2 years ago and have used it several times a week throughout its life. We love it and rate it very highly and have had no issues with it, apart from one tiny thing. The tie down straps buckles that it came with are next to useless and pull apart with ease and unfortunately during windy periods, it has blown open. I have taken to weighing it down with heavy objects but this is far from ideal. Do you have a replacement set of buckles that work?
Overall, it's a nice hot tub.Everything works as it should except for 1 jet... But the shale is starting to delaminate and blister above the waterline, and they refused to take care of it.... Insisting, it is the chemicals I use which I have used on other hotTubs, and never a problem... They were fairly quick to get back in touch with me.But refused to do anything, or even send anyone out to look at it
We recently purchased a Wellis Praque spa and are very satisfied with it. Jets are powerful and the seating options are good.
The spa can be configured using the main buttons, but also by an app on your phone. It's good that a heating and filtering schedule can be configured. This way, the spa only heats up during the day when our solar panels are providing power and the temperature is good at the moments we use it.
The coating inside the hot tub (purchased in March 2024), started to come off a few months after starting using it! Reported to Wellis in September & told Wellis would like to inspect it. No one appeared so we chased the matter with our supplier who said Wellis had agreed to replace the tub & would build a new one. This was in later September 2024. Numerous emails asking for a delivery date brought no resolve. We were recommended this particular tub for holiday let use through Sykes Cottages & our experience is not positive. If we could get a refund we would go elsewhere! Rubbish service & tub. After providing all the info requested seven days ago I have heard nothing!
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Written by the company
10 years - 3 years
Budaörsi út 31/C, 1118, Budapest, Hungary
We bought a Mars hot tub about 2 years ago and have used it several times a week throughout its life. We love it and rate it very highly and have had no issues with it, apart from one tiny thing. The tie down straps buckles that it came with are next to useless and pull apart with ease and unfortunately during windy periods, it has blown open. I have taken to weighing it down with heavy objects but this is far from ideal. Do you have a replacement set of buckles that work?
Date of experience: December 25, 2024
Overall, it's a nice hot tub.Everything works as it should except for 1 jet... But the shale is starting to delaminate and blister above the waterline, and they refused to take care of it.... Insisting, it is the chemicals I use which I have used on other hotTubs, and never a problem... They were fairly quick to get back in touch with me.But refused to do anything, or even send anyone out to look at it
Date of experience: October 15, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Greg, we are truly sorry for the issues you are having with your hot tub. Can you please send us your contact details to look into your case by filling out this form at https://wellis.com/problem-and-error-reporting/ Thank you. Your feedback is very important for us and we will make sure to find a satisfactory resolution.
The coating inside the hot tub (purchased in March 2024), started to come off a few months after starting using it! Reported to Wellis in September & told Wellis would like to inspect it. No one appeared so we chased the matter with our supplier who said Wellis had agreed to replace the tub & would build a new one. This was in later September 2024. Numerous emails asking for a delivery date brought no resolve. We were recommended this particular tub for holiday let use through Sykes Cottages & our experience is not positive. If we could get a refund we would go elsewhere! Rubbish service & tub. After providing all the info requested seven days ago I have heard nothing!
Date of experience: August 20, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mr Edwards, Can you please get in touch with us or reply to our search through Trustpilot as we cannot find your details in our system. Please report your case at https://www.wellisuk.ltd/support/ and our aftercare team will investigate it thoroughly. We are truly sorry for your issues with the hot tub in your holiday let.
We have had nothing but bad luck with our Wellis Mont Blanc spa since we first received it. It started with the lights not working, then the cover disintegrated, the jets not working properly, and a possible leak. The headrests are discolored and the tub is growing mildew rapidly. This is all with constant care. The local dealer has been awful and will not stand by the product that they sell. This tub cost us over $12,000 and I feel totally fooled and robbed. I would not recommend Wellis to anyone. I just ready a couple pages of bad reviews on the BBB site. Many people have experienced the same, and their responses are all similar and appear to be lies. We were also ignored when we reached out after being laughed at by the local dealer. It's awful and frustrating after working hard to earn money for one nice thing.
Date of experience: November 08, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Heather, We are truly sorry to hear your troubles with your spa and your bad experience with the dealership. Please report your case to Wellis HQ in Europe and we will investigate your situation immediately. Please fill out this form at https://wellisspa.com/support/ Our aftercare department will be in touch with you after receiving your report. We are truly sorry again for the inconvenience and issues with your Wellis spa.
Still enjoying my Wellis Danube W flow Swim Spa after 4 years. It has amazing jets for swimming and relaxing in the spa.
Date of experience: October 28, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Sarah, thank you so much for your outstanding review. We are thrilled to hear that your enjoying spending time swimming and relaxing with regular hydrotherapy in your Danube W-Flow swim spa. We wish you many happy hours of relaxation for years to come.
Everything happened exactly as agreed.
The product runing well, we're very happy with that.
Date of experience: October 25, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Judit, thank you very much for taking time to review our product. We are thrilled that all went as it was agreed with our dealership. Enjoy your Wellis product for years to come.
We are delighted with our new wellis hot tub from start to finish the whole process of choosing the right tub to installation went smoothly. Very happy customer. Thank you
Date of experience: July 12, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Hi James, thanks for your 5-star review on our hot tub and service you received. Installations are usually go smoothly and we are thrilled that you are a very happy customer. Enjoy your hot tub for years to come.
Date of experience: August 22, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Hi Chad, thanks for your review on our service team. We wish you many happy hours of hot tubbing for years to come.
High quality product and very appealing on outdoors
Date of experience: September 10, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Elio, thanks so much for your outstanding feedback. We are thrilled to hear that your hot tub looks appealing on your backyard. We wish you many happy hours of healing hydrotherapy.
Wellis spa Teide 2-persons.
We use our Wellis spa every morning and are very happy with it.
Only the button for neckmassage works not so wel. Our dealer can not help us with it. That is missery.
Fam. Martens
Netherlands
Date of experience: October 19, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Fam. Martens, we are happy that you enjoying hydrotherapy every morning. We will pass your feedback regarding the neck massage button on to our design team. We wish you many happy years of healing hydrotherapy.
We recently purchased a Wellis Praque spa and are very satisfied with it. Jets are powerful and the seating options are good.
The spa can be configured using the main buttons, but also by an app on your phone. It's good that a heating and filtering schedule can be configured. This way, the spa only heats up during the day when our solar panels are providing power and the temperature is good at the moments we use it.
Date of experience: October 01, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ham, thank you so much for your excellent feedback on our Prague spa. We are thrilled to hear that you are enjoying the jets and design. We wish you many happy hours of hydrotherapy with friends and family for years to come.
The function for the lights is lacking, in that to select a single solid color you have to "cycle" thru all the color and pattern options. Seems there is actually minimal insulation.
Date of experience: October 16, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Larry, thank you for your feedback on our hot tub. We will pass your notes on the lighting colour selection to our design team. The insulation of our hot tubs are top quality, they were made in Europe, Hungary where we have proper winters and sold to Scandinavia as well, where temperatures go down to minus 25 celsius or more in winter time. We are sure you will be satisfied with the insulation our hot tubs come with. Enjoy the healing powers of hydrotherapy for years to come.
I purchased a replacement jet and face plate from Wellis Parts. The process to order the parts was very easy and the parts surprisingly cheap. Postage was with DHL, great service and tracked all the way. Unfortunately one of the parts had a manufacturing defect ! No problem, Wellis requested a photo of the faulty part and despatched the replacement very quickly. Great service, good price and excellent communication from Wellis.
Date of experience: September 10, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Hi Peter, thank you so much for your detailed review on our customer service at Wellis. We are thrilled to hear that you were satisfied with the service you have received. Enjoy your hot tub for years to come.
Great product. Manual is too generic. More product specific documentation would be nice.
Date of experience: June 05, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Paul, thank you very much for your feedback. We will pass it on to our team. Enjoy your hot tub for years to come.
The hot tub was simple to install and has continued to work well. Would recommend.
Date of experience: June 28, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Andy, thank you so much for your 5-star feedback for the recommendation of our hot tub. If you have any questions we are just a phone call away. We wish you many happy years of enjoyment with friends and family.
Wellis is very polite on his customerservice, answere correct and in a short time. About the jakuzzi: the app is a little slow and the side-cover of the spa could be better installed. A few screws more would be helpfull. But we use the spa every day and enjoy it very much!
Date of experience: October 15, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Marika, thank you for your feedback on our hot tub. We will let the designer team know about your issues with the app. Enjoy your hot tub for years to come.
Very good experience, helpful company, comfortable hot tub.
Date of experience: May 02, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Laszlo, thank you for taking time to review our product and the service you received. Enjoy the healing hydrotherapy for years to come.
The techs showed up on time, and were very courteous and helpful.
Date of experience: April 01, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Dave, thank for your 5-star review on our timely delivery and company culture. Enjoy your hot tub for years to come. If you need any help in the future, just reach out to your dealership.
Really like my Wellis spa but it took awhile. Very frustrated at first as the water kept smelling bad and was cloudy and would not clear. Followed all directions and went the dealer MULTIPLE times. Finally told to purge and change water and all kinds of green yuk came out of the pipes. Were told it must have been from when it was water tested at the production plant. Refilled and switched to clorine and it has been much better. Corner panels also pop off and could have been designed better. Holds temperature well.
Date of experience: July 21, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Karen, thank you very much for your detailed review on the hot tub you have received. We apologise for the initial issues you have faced with your water quality. If you need any more help please get in touch with your dealership. We are just a phone call away.
Date of experience: July 18, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Connie, thank you so much for your great review on our hot tub. If you need any help in the future, we just a phone call away. Enjoy the healing power of hydrotherapy for years to come.
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