Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 1 out of 5 stars

Wickes - Brighton. Went for a booked kitchen planning session - or so I thought. The adviser was clearly not interested right from the start. He did not introduce himself or show any interest, and did not know answers to our questions on build and materials. He then informed us that it wasn't actually a design appointment, but one hour to look at the displays. He had the charisma of someone nursing a hangover or biding his time until he leaves. We definitely won't be buying our kitchen from Wickes.

Rated 5 out of 5 stars

As mentioned in previous reviews, we are deeply impressed by Gareth Davies. We need to replace part of our kitchen elements. Despite the fact that our project is on a smaller scale, Gareth could not have been more committed. Not only his remarkable expertise but also his friendliness and unbiased attitude towards our individual wishes made “kitchen shopping” a great experience for us. This level of service is rare and speaks for Wickes’ staff policy.
Thank you, Phil and Carola

Rated 1 out of 5 stars

Waited in all day twice for a delivery only to be told that it would not be delivered by DX after all. Cancelled wickes pressure washer as I was no longer prepared to wait in all day for nothing.

H
owever two weeks later and still no refund. Awful experience from start to finish.

Rated 5 out of 5 stars

We are a local charity and are currently doing up our premises with the aid of the local college . We had brought a lot of paint from your Bletchley branch a young lady at the till and two lads on your customer service they were so helpful a pleasure to shop with them we are senior citizens even took everything to the car Sat 15th . Sunday we had to get the remaining from MK liz served us and again went that extra mile all a credit to your company


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store

About Wickes

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.

Written by the company

Promise 1

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Knowledgeable staff and great service

I visited the store to collect some timber for a recent garden project. The timber section was looking very empty due to the stores forklift truck breaking down. The product was originally planning to get wasn't available. The member of staff I spoke to apologised but helped me pick out an alternative that ended up being better for the job and saved me a considerable sum. Great service from the staff in the Ashford store.

Date of experience: March 13, 2025

Rated 5 out of 5 stars

Excellent store and service

I visited the store on 16/05. Fantastic staff and very friendly. The store is looking much better since it's renovation. New showroom is looking excellent and much brighter than the old one. Clearly money well spent. 10/10

Date of experience: March 16, 2025

Rated 5 out of 5 stars

I asked an assistant called Nick about…

I asked an assistant called Nick about a tap i required for our bathroom. He was incredibly helpful, providing advice about the options I had available in store. He was very knowledgeable, pleasant and helpful. I enjoy shopping in Wickes as the assistants are helpful and knowledgeable whixh I really appreciate.

Date of experience: March 17, 2025

Rated 5 out of 5 stars

Lindsay

Called into the Northallerton store today for some screws.
Lindsay was extremely helpful and I left Wickes with everything I needed!
Thank you....... will be back very soon!

Date of experience: March 17, 2025

Rated 5 out of 5 stars

Good choice of products

Good choice of products. A very helpful, friendly young man - Clive - very patiently sorted out my inquiry about fitting new door furniture. He helped me with the appropriate fittings too. Many thanks.

Date of experience: March 15, 2025

Rated 5 out of 5 stars

Very professional service provided

I needed a bit of help today in store, Gillian on the counter was extremely helpful in pointing me in the right direction. I found Gillian was very polite, professional and very knowledgeable.

Date of experience: March 17, 2025

Rated 5 out of 5 stars

Helpful staff

Great Wickes store. Very helpful staff. Sue in particular was very friendly & gave me really good advice to help me with my purchase.

Date of experience: March 17, 2025

Rated 4 out of 5 stars

Superb service

Yvonne who served me was really helpful and made sure my order was booked in for delivery the next day.

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey Stephen, thanks for your positive feedback, and I'm glad you enjoyed the service from Yvonne in our Grimsby store! - Dylan

Rated 5 out of 5 stars

Excellent service

Just had a new kitchen installed by Wickes and the service and quality has been fantastic. Kenny helped me plan my ideal kitchen and was very knowledgeable about how best to use the space. Smooth process from kitchen design through to installation and everything is really good quality. Kenny was always available if I had any questions.

Date of experience: January 18, 2025

Wickes logo

Reply from Wickes

Hey Laura, thanks for your five-star review, and I'm glad that Kenny was first class throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was deeply impressed by Thanime…

I was deeply impressed by Thanime Malique when choosing a new kitchen with Wickes. He guided us through the various options and even when we made a last minute change he did everything he could to help. He wasn't pushy and I am thankful for that.

Date of experience: January 13, 2025

Wickes logo

Reply from Wickes

Hey there, thanks for your wonderful feedback, and I'm glad you enjoyed the service from Thanime throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

This branch is very helpful! Supportive

This branch is very helpful!
Gillian from Preston Wickes assistance was priceless!
We were looking for for an item and couldn't find it in all close Wickes stores.
She helped me to look for it, found it, then ordered for next day delivery which saved my time from making a trip to Warrington or other closest areas!
Appreciate your help dear Gillian!

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey Doniyorbek, thanks for your amazing review, and I'm glad that you enjoyed the service from Gillian in our Preston store. - Dylan

Rated 5 out of 5 stars

Peterborough store

Peterborough store - Pamela and sarah were super helpful, knowledgeable and very kind helping me get all my fencing supplies. Thank you ladies!

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey Sarah, thanks for your amazing review and I'm glad you enjoyed the service from Pamela and Sarah in our Peterborough store! - Dylan

Rated 5 out of 5 stars

Over 2 years

Visited Wickes for the first time in a number of years to buy a gate, which they had on stock. The service I received both by a person in the shoparea and by the person at the till area. The person at the till area was a person named Yvonne who very very helpful and answered the questions I asked. Yvonne arranged delivery whilst I was present. My experience was on that staff new about products and were respectful to customers. I will be going back to Wickes,Grimsby within the next 2 weeks. Highly recommend this Store

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey David, thanks for your five-star review, and I'm glad you enjoyed the service from Yvonne in our Grimsby store! - Dylan

Rated 5 out of 5 stars

Tianna she’s nice very very helpful…

Tianna she’s nice very very helpful anytime I come to this branch I can see she’s helping all customers god bless her I would come to this Wickes branch because every time I got delivery she’s helping me , thanks again to Tianna

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey there, thanks for your amazing review, and I'm glad that Tianna in our Hendon store was able to help you out! - Dylan

Rated 5 out of 5 stars

Great service on click and collect

Great service on click and collect. Special thanks to Dylan!

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hello Graham, thank you for your five-star review and I'm glad you enjoyed the click and collect service in our Worthing store. - Dylan

Rated 5 out of 5 stars

Went to the store in Eastbourne and…

Went to the store in Eastbourne and bought various items for our bathroom.
We were served by Catt at the till and have always found her very cheerful and helpful. Thanks for making our experience a pleasant one.

Date of experience: March 13, 2025

Wickes logo

Reply from Wickes

Hello Anne, thank you for your amazing review, and I'm delighted that Catt in our Eastbourne store was really helpful during your visit. - DB

Rated 5 out of 5 stars

Great Customer Service from Neil

I received fantastic customer service from Neil at Wickes Stirchley. He was so kind, knowledgable and helpful. He gave me useful tips and suggestions about the MDF board I was purchasing and how I can safely cut them.

Neil was a pleasure to speak with and is a credit to the Wickes team!

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey Isabella, thanks for your five-star review, and I'm glad you enjoyed the service from Neil in our Stirchley store! - Dylan

Rated 1 out of 5 stars

POOR GOODS & VERY POOR CUSTOMER SERVICE

I purchased a toilet and sink unit at the beginning of January this year. The units were delivered on 8th Jan and I had a plumber fit the units for me. After units were fitted it became evident that the sink unit and the toilet units were slightly different shades of gloss white. I sent several emails and photos. Wickes were very slow to respond to any of my emails and kept asking for more photos even though it could clearly be seen from the photos I took that the shades were different. I advised that it was difficult to see in the photos and could they possibly send someone round to have a look. They just kept ignoring me and In the end I just got so frustrated and fed up that I gave up. I am deeply disappointed and will never shop in Wickes ever again.

Date of experience: January 08, 2025

Wickes logo

Reply from Wickes

Hey Mazza, thanks for your valuable feedback, and I'm sincerely sorry to learn of the issues you've faced with your order. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Rated 5 out of 5 stars

Excellent service by Mark as always

Excellent service by Mark as always!
5*

Date of experience: March 17, 2025

Wickes logo

Reply from Wickes

Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Mark in our Merton store! - Dylan

Rated 5 out of 5 stars

Kitchen planning

Great service and job knowledge from Joanne who planned my kitchen. Im a pretty competent DIYer but still hit a few issues during the fitting that Joanne patiently helped me with. She is very knowledgable about the products and always had a solution for me. Nothing was too much trouble and I would highly recommend her.

Date of experience: January 06, 2025

Wickes logo

Reply from Wickes

Hey there, thanks for your amazing feedback, and I'm delighted that Joanne was able to help design your kitchen, it makes us proud you would recommend us, enjoy your new space! - Dylan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look