Wickes - Brighton. Went for a booked kitchen planning session - or so I thought. The adviser was clearly not interested right from the start. He did not introduce himself or show any interest, and did not know answers to our questions on build and materials. He then informed us that it wasn't actually a design appointment, but one hour to look at the displays. He had the charisma of someone nursing a hangover or biding his time until he leaves. We definitely won't be buying our kitchen from Wickes.
Wickes Reviews 53,138
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As mentioned in previous reviews, we are deeply impressed by Gareth Davies. We need to replace part of our kitchen elements. Despite the fact that our project is on a smaller scale, Gareth could not have been more committed. Not only his remarkable expertise but also his friendliness and unbiased attitude towards our individual wishes made “kitchen shopping” a great experience for us. This level of service is rare and speaks for Wickes’ staff policy.
Thank you, Phil and Carola
Waited in all day twice for a delivery only to be told that it would not be delivered by DX after all. Cancelled wickes pressure washer as I was no longer prepared to wait in all day for nothing.
However two weeks later and still no refund. Awful experience from start to finish.
We are a local charity and are currently doing up our premises with the aid of the local college . We had brought a lot of paint from your Bletchley branch a young lady at the till and two lads on your customer service they were so helpful a pleasure to shop with them we are senior citizens even took everything to the car Sat 15th . Sunday we had to get the remaining from MK liz served us and again went that extra mile all a credit to your company
Company details
About Wickes
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Written by the company
- Promise 1
Contact info
Wickes Building Supplies, Rhosilli Road, NN4 7JE, Northampton, United Kingdom
- 0330 123 4123
- enquiries@wickes.co.uk
- www.wickes.co.uk
Replied to 97% of negative reviews
Typically replies within 24 hours
Knowledgeable staff and great service
I visited the store to collect some timber for a recent garden project. The timber section was looking very empty due to the stores forklift truck breaking down. The product was originally planning to get wasn't available. The member of staff I spoke to apologised but helped me pick out an alternative that ended up being better for the job and saved me a considerable sum. Great service from the staff in the Ashford store.
Date of experience: March 13, 2025
Excellent store and service
I visited the store on 16/05. Fantastic staff and very friendly. The store is looking much better since it's renovation. New showroom is looking excellent and much brighter than the old one. Clearly money well spent. 10/10
Date of experience: March 16, 2025
I asked an assistant called Nick about…
I asked an assistant called Nick about a tap i required for our bathroom. He was incredibly helpful, providing advice about the options I had available in store. He was very knowledgeable, pleasant and helpful. I enjoy shopping in Wickes as the assistants are helpful and knowledgeable whixh I really appreciate.
Date of experience: March 17, 2025
Lindsay
Called into the Northallerton store today for some screws.
Lindsay was extremely helpful and I left Wickes with everything I needed!
Thank you....... will be back very soon!
Date of experience: March 17, 2025
Good choice of products
Good choice of products. A very helpful, friendly young man - Clive - very patiently sorted out my inquiry about fitting new door furniture. He helped me with the appropriate fittings too. Many thanks.
Date of experience: March 15, 2025
Very professional service provided
I needed a bit of help today in store, Gillian on the counter was extremely helpful in pointing me in the right direction. I found Gillian was very polite, professional and very knowledgeable.
Date of experience: March 17, 2025
Helpful staff
Great Wickes store. Very helpful staff. Sue in particular was very friendly & gave me really good advice to help me with my purchase.
Date of experience: March 17, 2025
May use AI-assist with repliesRead more
Superb service
Yvonne who served me was really helpful and made sure my order was booked in for delivery the next day.
Date of experience: March 17, 2025

Reply from Wickes
Excellent service
Just had a new kitchen installed by Wickes and the service and quality has been fantastic. Kenny helped me plan my ideal kitchen and was very knowledgeable about how best to use the space. Smooth process from kitchen design through to installation and everything is really good quality. Kenny was always available if I had any questions.
Date of experience: January 18, 2025

Reply from Wickes
I was deeply impressed by Thanime…
I was deeply impressed by Thanime Malique when choosing a new kitchen with Wickes. He guided us through the various options and even when we made a last minute change he did everything he could to help. He wasn't pushy and I am thankful for that.
Date of experience: January 13, 2025

Reply from Wickes
This branch is very helpful! Supportive
This branch is very helpful!
Gillian from Preston Wickes assistance was priceless!
We were looking for for an item and couldn't find it in all close Wickes stores.
She helped me to look for it, found it, then ordered for next day delivery which saved my time from making a trip to Warrington or other closest areas!
Appreciate your help dear Gillian!
Date of experience: March 17, 2025

Reply from Wickes
Peterborough store
Peterborough store - Pamela and sarah were super helpful, knowledgeable and very kind helping me get all my fencing supplies. Thank you ladies!
Date of experience: March 17, 2025

Reply from Wickes
Over 2 years
Visited Wickes for the first time in a number of years to buy a gate, which they had on stock. The service I received both by a person in the shoparea and by the person at the till area. The person at the till area was a person named Yvonne who very very helpful and answered the questions I asked. Yvonne arranged delivery whilst I was present. My experience was on that staff new about products and were respectful to customers. I will be going back to Wickes,Grimsby within the next 2 weeks. Highly recommend this Store
Date of experience: March 17, 2025

Reply from Wickes
Tianna she’s nice very very helpful…
Tianna she’s nice very very helpful anytime I come to this branch I can see she’s helping all customers god bless her I would come to this Wickes branch because every time I got delivery she’s helping me , thanks again to Tianna
Date of experience: March 17, 2025

Reply from Wickes
Great service on click and collect
Great service on click and collect. Special thanks to Dylan!
Date of experience: March 17, 2025

Reply from Wickes
Went to the store in Eastbourne and…
Went to the store in Eastbourne and bought various items for our bathroom.
We were served by Catt at the till and have always found her very cheerful and helpful. Thanks for making our experience a pleasant one.
Date of experience: March 13, 2025

Reply from Wickes
Great Customer Service from Neil
I received fantastic customer service from Neil at Wickes Stirchley. He was so kind, knowledgable and helpful. He gave me useful tips and suggestions about the MDF board I was purchasing and how I can safely cut them.
Neil was a pleasure to speak with and is a credit to the Wickes team!
Date of experience: March 17, 2025

Reply from Wickes
POOR GOODS & VERY POOR CUSTOMER SERVICE
I purchased a toilet and sink unit at the beginning of January this year. The units were delivered on 8th Jan and I had a plumber fit the units for me. After units were fitted it became evident that the sink unit and the toilet units were slightly different shades of gloss white. I sent several emails and photos. Wickes were very slow to respond to any of my emails and kept asking for more photos even though it could clearly be seen from the photos I took that the shades were different. I advised that it was difficult to see in the photos and could they possibly send someone round to have a look. They just kept ignoring me and In the end I just got so frustrated and fed up that I gave up. I am deeply disappointed and will never shop in Wickes ever again.
Date of experience: January 08, 2025

Reply from Wickes
Excellent service by Mark as always
Excellent service by Mark as always!
5*
Date of experience: March 17, 2025

Reply from Wickes
Kitchen planning
Great service and job knowledge from Joanne who planned my kitchen. Im a pretty competent DIYer but still hit a few issues during the fitting that Joanne patiently helped me with. She is very knowledgable about the products and always had a solution for me. Nothing was too much trouble and I would highly recommend her.
Date of experience: January 06, 2025

Reply from Wickes
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