4.7
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Ryan Griffith with Zen payments is the best rep I’ve ever done with business with in my 10 years of business. Seamless, professional and personable. This is my second account with the company and he’s made my experience amazing each time. Highly recommendable and the company in itself. :)
Josh was great. Explained everything thoroughly, all fees and what everything meant. Responsive and always upbeat when we spoke. Great attitude. I think we will do much business together ❤️
Great experience with Zen Payments and working with Ryan. It went so fast, he gave me all the information I needed to make the best decision and detailed instructions to get set up. Glad I found them!
The best experience I've had with payment processing. The approval process was really fast and effortless. Great service. And most of all, I had the pleasure of working with Ryan who helped me throughout the process to make it smoothly. Very helpful. Highly recommend.
Are you searching for credit card processing solutions? Zen Payments is here to help. Zen Payments specializes in high risk credit card processing and has been a top merchant account provider for over 15 years. We provide a comprehensive range of merchant services for businesses across all industries, with extensive experience in processing high risk volume nationwide. Entrust us with your high risk merchant services and leverage our vast network of 15+ direct bank and processor relationships to find the ideal long-term home for your merchant account. Contact us today!
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4778 N 300 W Suite 150, 84604, Provo, United States
4.7
298 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
This company is a SCAM!!!! After literally weeks of getting approved with them, they decided to put an 100% reserve on my account and is holding over $4k, refusing to respond to my questions, and simply ignoring me. The fact this company is BBB accredited blows my mind… that will change soon. STAY FAR AWAY I have yet to receive a “sorry for the inconvenience” or literally anything. They are destroying my business by withholding funds unlawfully. Absolutely horrid service, needs to be reported!
Date of experience: March 13, 2025
Ryan Griffith with Zen payments is the best rep I’ve ever done with business with in my 10 years of business. Seamless, professional and personable. This is my second account with the company and he’s made my experience amazing each time. Highly recommendable and the company in itself. :)
Date of experience: March 20, 2025
Easy to complete instructions. Super easy steps to complete.
Date of experience: March 13, 2025
Reply from Zen Payments
Thank you for your review. We appreciate your feedback and are pleased to hear that our instructions were clear and the process was straightforward. We look forward to continuing our partnership.
Josh was great. Explained everything thoroughly, all fees and what everything meant. Responsive and always upbeat when we spoke. Great attitude. I think we will do much business together ❤️
Date of experience: March 13, 2025
Reply from Zen Payments
Thank you for your five-star review. We're delighted to hear that Josh provided exceptional responsiveness and contributed to a positive experience. We look forward to a successful partnership.
Date of experience: March 13, 2025
Reply from Zen Payments
Thank you for your 5-star review. Our team is dedicated to providing top-tier payment solutions and your feedback motivates us to continue exceeding expectations.
Working with the Zen Payments team is extremely easy! They got me set up in under a week and were able to help me get everything set up for my website!
Date of experience: March 12, 2025
Reply from Zen Payments
Thank you for sharing your feedback. Our goal is to provide a seamless setup process, and we're glad we could assist you in getting everything ready for your website.
To Whom It May Concern:
I am writing to report concerning business practices by one of your payment processing partners, Zen Payments, based in Utah. As a prospective customer who attempted to utilize their services, I encountered multiple issues that I believe warrant your attention as they reflect poorly on partners associated with Authorize.net.
My experience with Zen Payments has included the following issues:
Potentially fraudulent application documents that were sent to me, which the company later claimed they had "nothing to do with"
Unresponsive sales representatives who failed to address my inquiries about their fee structure, which appears to deviate significantly from industry standards
False claims by their sales representative about having previously responded to my questions
Unfulfilled promises from management, specifically from Jake Barnhart, VP of Sales, who:
Promised to contact the processor to correct the questionable documents
Committed to being available via call or text for further assistance
Failed to follow through on any of these commitments despite my providing evidence that contradicted their sales representative's claims
Initially, I was encouraged when Mr. Barnhart reached out on a Sunday, which suggested the company was taking my concerns seriously. However, their subsequent actions have demonstrated a pattern of misrepresentation and lack of follow-through that raises serious concerns about their business practices.
As a trusted payment processing solution provider, I believe Authorize.net would want to know when one of their partners is potentially damaging the reputation of companies associated with your services. The lack of transparency, accountability, and basic professional courtesy I've experienced suggests that Zen Payments may not be upholding the standards that customers expect from businesses affiliated with Authorize.net.
Date of experience: March 11, 2025
Reply from Zen Payments
Hello Andrew, thanks for the review. We have addressed your comment as well as some context below:
1) No potentially fraudulent documents were sent to you. Our bank sent your boarding agreement with the correct format for a sole proprietor. All of your information was correct.
2) Our records show multiple call attempts, emails, and texts to you that were not responded to. Our VP of Sales reached out to you outside of work hours to remedy the situation.
3) No calls were made to the management team outside of the Sunday point of contact. We reached out to you twice on Monday to cover your questions and to let you know we had sent the boarding application. To which there was no response.
Processing with them was great for about a week. After that, got a random hold on all funds being paid out and put into the reserve which is putting my business in the negatives now. Ticket was created asking me to explain some discrepancies which I quickly addressed and explained in under an hour, but NO response after. I now can't process at all while they "review".
Date of experience: March 09, 2025
Reply from Zen Payments
Hello Joseph,
Thank you for taking the time to leave this review. We apologize that your experience with Zen was not great.
Your account was placed on hold for unverifiable transactions and multiple ACH rejects. We have attempted to authenticate these transactions but have not been able to due to your site being down and the necessary information not being collected. When we are unable to bill an account, or verify that a companies transactions are legitimate, a funding hold may be placed on the account until that is cleared up.
If you have any further questions please email us at support@zenpayments.com.
Great experience with Zen Payments and working with Ryan. It went so fast, he gave me all the information I needed to make the best decision and detailed instructions to get set up. Glad I found them!
Date of experience: March 07, 2025
Reply from Zen Payments
Thank you for the wonderful review. We’re glad to hear that you had a great experience with Zen Payments and that Ryan provided you with the support needed for a quick and easy setup.
They opened an account for my business but altered the terms of our agreement.
Zen Payments also added a 10% reserve with no clear reason or explanation on when funds would be released.
Be very careful with this company. The lazy explanation of fees / holds and opening accounts with altered agreements should make you think twice.
Date of experience: March 08, 2025
Reply from Zen Payments
Hello Walter,
Thank you for taking the time to leave this review. We apologize that your experience with Zen was not great.
The reserve agreement is outlined in section 6 of your agreement that we have sent to you. We do not alter signed agreements, and we send all pricing, terms, and information prior to approval of the merchant account.
If you have further questions about your accounts boarding agreement please email us at support@zenpayments.com.
Kolby was wonderful to work with. He was always available for a phone call or text, and answered every question I had. He made sure that everything was done correctly, and that I was happy throughout the entire process. I will be recommending Zen Payments to everyone.
Date of experience: February 27, 2025
Reply from Zen Payments
Thank you for your review. We're thrilled to hear that Kolby provided such excellent support and ensured a smooth experience for you. We truly appreciate your recommendation.
The best experience I've had with payment processing. The approval process was really fast and effortless. Great service. And most of all, I had the pleasure of working with Ryan who helped me throughout the process to make it smoothly. Very helpful. Highly recommend.
Date of experience: January 31, 2025
Reply from Zen Payments
Thank you for your feedback. Ryan will be pleased to know he made a positive impact. We appreciate your recommendation and look forward to continuing our partnership.
Mickey is pretty easy to deal with and he provides a very great standard of customer service.
Date of experience: March 07, 2025
Reply from Zen Payments
We're glad to hear that Mickey provided you with excellent customer service. We appreciate your feedback and look forward to continuing to support your business.
Great customer service and support
Date of experience: March 04, 2025
Reply from Zen Payments
Thank you for your 5-star review. We’re glad you had a great experience.
Mickey Robertson was so transparent and helpful . I thought I would never get approved but this man helped me gain the confidence I can get approved . If anyone leaves a 1 star they are a pure hater and their business is grossing under 100 dollars a month . Ignore the haters because these guys are struggling to make a profit so they going to take it out somehow . My business was hardest to approve and Mickey had his 💩 to get his on point
Date of experience: March 04, 2025
Reply from Zen Payments
Thank you for your 5-star review. We're delighted that Mickey provided the transparency and support you needed. Our goal is to deliver reliable merchant solutions for all businesses, and we're pleased to have achieved that for you. We look forward to our continued partnership.
Great onboarding. Other providers have messy portals interposed between us and onboarding staff - directly emailing and having Bridger assist via email and phone was great.
I have probably dealt with around 11 payment processors and by far and away this was the best onboarding experience I've had.
Date of experience: February 28, 2025
Reply from Zen Payments
We’re delighted to hear that you had a seamless onboarding experience with Zen Payments. Our goal is to provide an efficient process, and we’re glad that Bridger’s support made a positive impact. Your feedback means a lot, especially given your experience with payment processors and we look forward to supporting your business.
Josh was great from the beginning and until I was approved! Thanks a lot!
Date of experience: February 27, 2025
Reply from Zen Payments
We're thrilled to hear that Josh provided excellent support throughout your approval process. We appreciate your feedback and look forward to continuing to support your business.
Reply from Zen Payments
Thank you for your review. We're glad to hear that our team was efficient and helpful.
Kolbie was my contact and everything went extremely smooth. I had no issues at all.
Date of experience: February 27, 2025
Reply from Zen Payments
At Zen Payments, we strive to provide a smooth and hassle-free experience, and we're glad to hear we met your expectations. We appreciate your business and feedback.
Reply from Zen Payments
Thank you for your five-star review. We're pleased to hear you had a great experience with Zen Payments.
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