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Rob and Randal arrived exactly on time, they were both friendly and professional. They conducted the job quickly and efficiently, they made certain that everything was up and running properly before they left.
Overall a very good and professional job.
Hi. Had our broadband installed today by Georgia. A brilliant and very knowledgeable person.A very quiet and painless installation. Nothing was a problem, very tidy and thoughtful in our house . We would highly recommend the service that has been provided, from the admin staff, to a gentleman knocking on our door to tell me Georgia was working in the area and would be with us soon. Great customer service, long may this continue , as we are a new customer. Also speed as advertised, unlike previous provided....(EE)😡. Keep up the good work �
Excellent install process - engineers put in the wires exactly where we wanted, and were very helpful. We were getting lots of dropouts after installation, which were fixed by them changing us to a different channel. The router failed after 3 months, leaving us without internet for 3 days. So 4 stars for the problems. HOWEVER: 5 stars for quick and friendly customer service.
When it works it is very good. It does still drop out fairly frequently despite a 'Zzoommer' dealing with it remotely. Annoying when in the middle of either a movie or conference call. I suspect that this will never resolve and I will just have to accept it. Wouldn't recommend the referral program as Zzoomm have put it to a 3rd party who are worse than useless. Still no reward from last September. Only £60 but it's still nearly 2 month's rental.
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 150Mbps up to a whopping 2Gbps with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Fountain House, John Smith Drive, OX4 2JY, Oxford, United Kingdom
Date of experience: January 27, 2025
a few small hiccups but now going smoothly
Date of experience: January 27, 2025
Very polite and quick and helpful
Date of experience: January 27, 2025
Rob and Randal arrived exactly on time, they were both friendly and professional. They conducted the job quickly and efficiently, they made certain that everything was up and running properly before they left.
Overall a very good and professional job.
Date of experience: January 27, 2025
Prompt service from the installer also prompt good service from the service call centre when I had a small problem with the connection after fitting which I must say was my fault but the resolved the issue remotely promptly great service all round
Date of experience: January 10, 2025
When it works it is very good. It does still drop out fairly frequently despite a 'Zzoommer' dealing with it remotely. Annoying when in the middle of either a movie or conference call. I suspect that this will never resolve and I will just have to accept it. Wouldn't recommend the referral program as Zzoomm have put it to a 3rd party who are worse than useless. Still no reward from last September. Only £60 but it's still nearly 2 month's rental.
Date of experience: January 23, 2025
Zzoomms Rob and Randal did my install today, the job was smooth and painless. Great work
Date of experience: January 27, 2025
Excellent install process - engineers put in the wires exactly where we wanted, and were very helpful. We were getting lots of dropouts after installation, which were fixed by them changing us to a different channel. The router failed after 3 months, leaving us without internet for 3 days. So 4 stars for the problems. HOWEVER: 5 stars for quick and friendly customer service.
Date of experience: January 27, 2025
Excellent service provider, easy to contact and hold a proper conversation with a person in the UK. Visiting engineers are polite, explain the job and leave their work area tidy.
Date of experience: January 21, 2025
Very efficient and fast broadband and the team is always reachable they answer calls quickly .
Date of experience: January 14, 2025
Excellent support from the phone complaint. Still waiting for the internet to come on.
Date of experience: January 26, 2025
Reply from Zzoomm Full Fibre broadband
Hi Nigel,
Thank you for your feedback! We're glad to hear you found our phone support excellent. We're sorry to hear you're still waiting for the internet to come on. Please rest assured we're actively working to resolve this for you as quickly as possible. If you need further assistance or updates, don't hesitate to reach out to us.
Kind regards,
Elycia
Had my fibre installed on Friday and the engineer Michael K did a great job and was both professional and neat with his work.
Date of experience: January 24, 2025
Reply from Zzoomm Full Fibre broadband
Hi Faz,
Thank you for your feedback! We're delighted to hear that Michael K provided a professional and neat installation experience for you. If there's anything else we can assist you with, feel free to reach out. Welcome to Zzoomm!
Kind regards,
Elycia
After two years with zoom ( stayed this long as I’m in contract) numerous phone calls engineer visits mor phone calls it’s still dropping out. I’m sick of calling wasting my time. Can’t wait till march the 3rd so I can leave and get something reliable.
Date of experience: January 25, 2025
Reply from Zzoomm Full Fibre broadband
Hi Nigel,
Thank you for review and sorry for the way you feel about your experience.
Unfortunately you have not left any details for us to be able to identify you, so we have requested these details via Trustpilot.
We endeavour to respond to all customers swiftly and to resolve issues as quickly as we can.
Please reply to the request for more information with the email on your Zzoomm account, so our customer care team are able to investigate this for you.
Many thanks
Elycia
Excellent service !!!
My broad band went off after the storm and wouldn’t reboot . The lady on the help desk had it sorted in five minutes from her side . Very helpful and polite
Date of experience: January 25, 2025
Reply from Zzoomm Full Fibre broadband
Hi Heather,
Thank you for sharing your experience! We're thrilled to hear that our support team was able to resolve your issue so quickly and efficiently. If you ever need assistance again, we're always here to help.
Kind regards,
Elycia
Reply from Zzoomm Full Fibre broadband
Hi Maxine,
Thank you for your feedback! We're delighted to hear that Qadeer was able to assist you efficiently. If you have any further questions or need support, don't hesitate to reach out.
Thank you,
Elycia
Reply from Zzoomm Full Fibre broadband
Hi Maureen,
Thank you for your feedback! We're thrilled to hear that Michael K provided great service during your installation. If you need any assistance, we're here to help!
Thank you,
Elycia
Reply from Zzoomm Full Fibre broadband
Hi Paul,
Thank you for your kind words! We're glad to hear you had a great experience with our technical support team. If there's anything else we can assist you with, please let us know!
Thank you,
Elycia
Date of experience: January 23, 2025
Reply from Zzoomm Full Fibre broadband
Hi Brian,
Thank you for your fantastic feedback! We're delighted to hear you had a perfect experience. If you need anything else, we're here to help!
Thank you,
Elycia
Hi. Had our broadband installed today by Georgia. A brilliant and very knowledgeable person.A very quiet and painless installation. Nothing was a problem, very tidy and thoughtful in our house . We would highly recommend the service that has been provided, from the admin staff, to a gentleman knocking on our door to tell me Georgia was working in the area and would be with us soon. Great customer service, long may this continue , as we are a new customer. Also speed as advertised, unlike previous provided....(EE)😡. Keep up the good work �
Date of experience: January 24, 2025
Reply from Zzoomm Full Fibre broadband
Hi,
Thank you for sharing your fantastic feedback! We're thrilled to hear about your positive experience with Georgia and the rest of the team. It’s great to know the installation was smooth, tidy, and thoughtful, and that the speed is living up to your expectations. If you ever need assistance, the team is always here to help!
Thank you,
Elycia
Full fibre fitted no problem easy installation any problems sorted straight away
Date of experience: December 04, 2024
Reply from Zzoomm Full Fibre broadband
Hi Maureen,
Thank you for your feedback! We're delighted to hear your full fibre installation was smooth and any issues were promptly resolved. If you ever need further assistance, don’t hesitate to reach out!
Thank you,
Elycia
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