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I guess I should read reviews first and wouldn’t be conned by sleaze introductory offer. But ee slowly managed to increase my bills without me noticing as no communication at all about increases .
So now my bill is 50% higher than when started, which is criminal.
Can’t wait to end it and then never again.
By the way, wifi connection through out my house isn’t any better than other providers, and I tried few .
Moved broadband to EE from virgin. They promised to pay my early disconnection fee and it’s been a total nightmare. Apparently it was gonna be seamless but there is no sign of my money. Trying to get an invoice from virgin but they are rubbish as well. Don’t believe anything these guys promise, absolutely useless
I am absolutely furious - after receiving notification from BT that they were using EE, (a supposedly superior service with excellent customer service) I have been left with the worst service possible. My BT service worked 'ok', so I was excited to hear EE would be better. I'm now tied in to a 24 month useless service. I have purchased boosters to no effect. I did ask for an engineer to ensure everything worked as it should, but I had to be refunded as he came, plugged it in and left. This is so frustrating as CS are not interested. They test and say everything is fine. Well it's not. How do they get away with this?!!
BT to EE transfer. The most infuriating experience. At least FIVE very long phone calls to BT/EE to transfer over (this is at BT’s suggestion). Kit delivered and then BT requested we post it back because they needed to restart the order afresh (3 phone calls) but unclear reason why! Today after a 40 minute phone call and two weeks later told that a transfer over was not possible. A complete waste of time and resources. Different people each time and no continuity.
I had no problems with BT until they joined with EE. EE have taken out two DD payments for December over charging me totally the wrong amount.
When contacting EE they didn't have a clue how to sort it. . I tried to explain for the last twenty years BT have taken out the agreed amount on the same date each month. I have no confidence in this company and now waiting for an agency to ring me before they take out any more money !!!
Datum der Erfahrung: 27. Dezember 2024
Placed order 20/11/2024 was told repeatedly that an engineer would attend and still no engineer 28/12/24.
Phoned up to cancel after the constant lies. Sounded like a script they tell alot by the looks of it.
Very poor customer service would give 0 stars
Datum der Erfahrung: 20. November 2024
I wouldnt give them a one even .every time I go to pay my bill the app isnt working 150 says there a problem. So I've to wIt till morning to sit 45 mins before anyone answers fills
Me with lot utter nonsense .its a joke why is noth ever work on ee
Datum der Erfahrung: 28. Dezember 2024
TERRIBLE SERVICE EE you say you are sending me a mini hub but are internet in the house is totally cut off as it’s showing a red light on the box what is on the wall so it doesn’t matter how many hubs you send out they won’t work!
We have had problems for weeks and weeks on end since I moved over to your new white hubs after paying more for this each month also. The internet constantly buffers when my kids try play on their online games, for the internet to go off completely on Christmas morning has completely ruined their Christmas thanks to your unreliable broadband. I no longer want anything to do with EE or BT, this is the worst internet provider I’ve ever been with and the problems are never ending. I want it cancelled soon as possible as I will not be paying for internet when I’m not getting what I’m paying for. How can it suddenly just go off completely on Christmas morning? I want nothing more to do with EE or BT.
Datum der Erfahrung: 25. Dezember 2024
Worst broadband service ever, don't know how they get away with it.
This has been going on for 6mths.
Datum der Erfahrung: 25. Dezember 2024
AVOID this shambles of a company. Absolutely horrendous broadband. Constant issues from day 1. I have more or less rang EE every week with issues since starting a contract with them. The worst broadband I have ever had. So frustrating especially when you work from home permanently. AVOID this shit company and save the inconvenience of terrible broadband and mobile network connection.
Datum der Erfahrung: 25. Dezember 2024
Disgusting company. Daughter had problems from day one of installtion home broadband. Was phoning them 5 times a day for help and emailing. No contact. Now on asking to move to another provider they suddenly find her phone number to give her a bill of nearly 400 pound for leaving contract early. Then they started threatening her with menace for money. She has autism and learning disabilities, but that didnt bother them, they just want money. My advice is if you have a family member who is vulnerable in particular, avoid this company, they will only be menaced by them for money.
Datum der Erfahrung: 22. Dezember 2024
Total Disgrace! I've been with BT for 11 years & I was on a great package with good internet speeds & when they both decided EE & BT should merged It's been nothing but a total disgrace! I've had billing problems with money coming out of my bank account! I've had major internet problems they can't seem to figure out! I have -Terrible- customer support & phone calls -always- being put down on me! Do not choose these guys, Ever! They will mess you around continuously, lie to you & put you on fake packages & try their best to confuse you!
I can't stress enough How much EE Have totally broken BT's reputation! I will be switching my provider ( at this point literally with anyone) and I won't be looking back towards BT/EE again.
Datum der Erfahrung: 21. Dezember 2024
If minus stars would have been an option would have given it. Made to change from BT to EE. Found EE Crap sent engineer to set up, no kit. Sent kit no engineer. Made me feel so ill I had to visit GP. I want out of this terrible service that is not fit for purpose. All the customer service staff want to do is sell you more of the rubbish must work on commission.
Datum der Erfahrung: 20. Dezember 2024
Made to move from BT to EE when I upgraded my mobile phone. This was in August. We have had numerous problems, too long to write, probably spoken to every department in EE/BT and we are still having issues with lip synchronization. Numerous complaints raised that have never been resolved. Worst service ever having had no issues with BT for all the years we were with them.
Datum der Erfahrung: 20. Dezember 2024
They said up to 100 Megabits per second, my downdoad speed is 4.72Mbps download 0.09 Mbps upload and i keep chetking this speed is only with one divice, I called them and obviosely cant help you with anything and lie about bad connection, when i said you lie about and i dont need this internet as you dont give at all, cant even watch youtube, peace of shit, talk talk also shit, but this EE even bigger shit!
Datum der Erfahrung: 20. Dezember 2024
Absurdly slow internet. The average internet speeds ten years ago were far far better. The customer support employees are trained to lie about the service provided and are easily caught out on their lies. I have not seen the download speed peak above 1mb/s.
Datum der Erfahrung: 19. Dezember 2024
The EE team that was supposedly helping me with a house move, got it disastrously wrong. Gave them clear instructions about everything needed and they took it upon themselves to cancel my 4G tempory hub, my TV package and the only response I got was, sorry about this, we will try to resolve in 5 working days...Given that's Christmas, they have ripped the festive cheer out of the occasion.
So for all those moving home and taking EE with you...beware
Datum der Erfahrung: 19. Dezember 2024
Absolute atrocious home move experience, left without broadband and tv over Xmas due to internal EE issues cancelling order. But it's ok, they're sorry.
Can't help, but they're sorry.
Datum der Erfahrung: 17. Dezember 2024
Worst customer experience. Me and my wife are with EE (both mobile and broadband for around 17 years now), and during our home move we just want a mobile broadband router as a temporary arrangement before our new home address gets registered.
Been with them on the phone for the last 2 days and they can't even work out a discount - and they are quoting the same online price that we can see for a new customer.
Worst even, yesterday someone from EE offered me a better price and this morning someone else quoted me a higher price. I called them again this afternoon, the quoted price has increased.
Datum der Erfahrung: 17. Dezember 2024
Paying for the broadband I can't use, cos there's never any bloody internet!!! Switching to a different provider, it's ridiculous! They like to take money but give a poor service!
Datum der Erfahrung: 01. Dezember 2024
Terrible router. It's a mockery of the customer. WI-FI is a nightmare. I have to reset to shit several times a day.
Datum der Erfahrung: 30. Oktober 2024
Biggest scammer on earth and don’t buy broadband from them
Datum der Erfahrung: 16. Dezember 2024
Poor, poor service. Unfortunately went from BT to EE. Cannot get into EE app. Nothing online for help. Unable to phone for help (option not available).
Can’t see bill.
Did not have this issue with BT.
Datum der Erfahrung: 16. Dezember 2024
Absolutely the worst customer experience from any telecommunications company. I wanted to migrate my existing BT Broadband to EE. I appreciate that they are now effectively one and the same. However, EE have WiFi 7 router which I think is much better than the BT Smart Hub 2. I spoke to Daniel at their Hull office who said i could migrate to a similar package but at an additional monthly cost. He also stated that I could not get their 1.6G deal even though this is available to my address. When I asked why, he did not know and neither did his colleagues. He confirmed that his manager, Ian Bacon, from the same Hull based office would call me back the following day to provide and explanation. Well here I am several days later and nothing. No call, no explanation, nothing. I’m done with EE and BT. Both my mobile phone and 2 x BB services (have a holiday home) will be migrated to alternatives. Terrible service, worse customer service and no sense of care. EE/BT need to take a look at the likes of First Direct and Octopus to get hints on great customer care.
Datum der Erfahrung: 04. Dezember 2024
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