BT Bewertungen 18’538

My WiFi has been down again for the second time this month. This is very frustrating. Contacted customer service in which they told me there was nothing they could do and that my whole area was affected. Was told the issue should be fixed by 6pm, it is now 8am the next day and issue is still present. Don’t waste your time or money

Datum der Erfahrung: 14. März 2025

I have been with BT for over 20 years and always had my broadband, landline, mobile with them. As we all know they have merged with EE. In the last week I have spent 6 hours , over two days, on the phone , being passed pillar to post, speaking with 5 officers to change my BT mobile from out of contract to pay monthly. Only wanted iPhone 14. Anyway until I spoke with 5th person, who did seem to know what they was talking about, was honest with me and said I failed the ID test when i did application online. I was flabbergasted as the answer's i gave were correct. They could not tell me what i got wrong. Eventually i threw the tale in and decided to go elsewhere. The officer told me i would have the same issue elsewhere. How wrong he was as I got my contract for both phones i wanted with another big mobile company, no issues and took 15 minutes as done inline. Considering how long i had been with them, you would think they have all my credentials and surely being a loyal customer could override this. If anyone is changing within BT to a new contract or joining, be prepared for disappointment, waiting on phone and being pushed pillar to post. Maybe i was unlucky. They tell you while you wait to get through to a person they record some of their calls as they give excellent customer service , they don’t and to be honest they do not know what they are doing. They even took 30 upfront which i still not had refunded. Sadly i am in contract with them on broadband but i will be moving once contract up.

Datum der Erfahrung: 04. März 2025

I’m done with BT. Every 2 months an issue and NO short or long term solution. Writing tonight a formal complain to OFCOM and the ombudsman. Absolutely pathetic company

Datum der Erfahrung: 14. März 2025

I had the Super Pleasure of speaking with Neil on the 6th March...
I'm on Home Essentials and both my Digital phones had stopped working I was at a loss as to why but after clearly explaining it's to do with the internal batteries now I'm prepared for next time... he then checked and sent me two new phones(45yrs with them) which I received within 48hrs and are up and running all sorted now....He even sent me the return bag and Label great as I'm an avid recycler so I sent all my equipment back to them now So thanks BT but a Bigger Thanks to Neil... My Angel 😉

Datum der Erfahrung: 06. März 2025

Overpriced what what you get and the customer service is outrageous. 20 minute wait to cancel on a Friday afternoon. That seems intentionally difficult to me. I would never recommend this provider and highly advise you choose somebody else.

Datum der Erfahrung: 14. März 2025

My grandmother has been with BT since the 70’s. She has recently changed her package with them and had fiber optics installed. This resulted in her being without a home phone for 4 months. BT promised to send an engineer but no one ever turned up. They promised £6.10 a day for loss of service but have not paid a penny. Their complaint management is appalling, no one calls to discuss the complaint but instead they send emails that are lacking in information and prove they do not understand what they are doing. They then close complaints and if you try and call to work out what’s going on, it is impossible to get through to someone who can help. To top it off they over charge for their services.

Worst customer service and experience of my life. No compassion. No understanding. Avoid at all costs

Datum der Erfahrung: 21. Februar 2025

Absolutely diabolical customer service. Can't offer a 12 month contract, wasted my time asking all these questions about antivirus and landlines only to offer no contracts for 12 months for businesses.

Datum der Erfahrung: 14. März 2025

We were very content with our BT home broadband. And the speed was c36Mbps. Then BT said we needed a new and improved router. It arrived. The speed dropped to 24Mbps then, following an engineer visit yesterday, rose to 29 Mbps. The engibeer reported 35/6Mbps to the socket. So this new, improved, router which we had no say in, is delivering less speed than we had before. BT seems happy enough with this. I am not.

Datum der Erfahrung: 13. März 2025

Overpriced. Leaving BT today for Sky and I'll get Sky TV and Netflix included and the monthly cost is less than BT where all you get is Broadband. Also a disappointing service from BT management who treat you with little care.

Datum der Erfahrung: 14. März 2025

About 2 months ago I was looking for a new broadband provider. As I needed it as fast as possible, I was simulating to see the next available for the internet to be installed. I contracted another company, not BT but only today, checking my credit score report, I had the bad news as my credit was affected by BT performing HARD search in my report. They do not let you know before hand! It is so frustrating how companies continue to do whatever they want with none or near zero consequences!

Datum der Erfahrung: 14. Januar 2025

Ah, BT. If I could, I wouldn't even give a 1 star. The gift that keeps on giving... and by "giving," I mean a headache that just won't quit. Let me tell you a little story about my ongoing saga with this clingy telecom titan.

So, picture this: it's November 29, 2024. I receive a dramatic email from BT, dripping with faux heartbreak. "We're sorry you want to leave - we really don't want you to go." Aww, how sweet. Almost made me feel guilty. Almost. But here's the thing—when I contacted them (again) to address the actual problem, their response was less "we care about you" and more "give us £120 per hour if you want an emergency engineer." Excuse me? I'm already paying monthly for internet you aren't providing, and now you want me to bankroll your emergency rescue mission? Hard pass.

At that point, it became clear that BT and I were never going to work out. So, like any sensible small business owner tired of being ghosted by their provider, I decided to leave. Of course, being a business account, the exit fees weren't exactly chump change—a little bonus punishment for wanting working internet, I guess. And because life loves a plot twist, I had to endure over two weeks of running my café without internet while waiting for my new broadband to activate. Nothing screams "modern business" like asking customers to pay cash and pray the card machine works.

You'd think that would be the end of it. You'd be wrong.

Fast forward to March, and despite cutting all ties, BT just can't quit me. Like a relentless ex who can't handle a breakup, they keep popping back into my life with fresh new annoyances. Their latest grievance? Claiming I haven't returned their equipment. Funny thing, though—I have Royal Mail confirmation that they received it. But apparently, evidence means nothing when BT is on a mission to emotionally exhaust you.

Oh, and the charges? Yeah, those are still rolling in for mysterious "services" I explicitly said I didn't want and definitely haven't used since November. I thought my last payment was a clean break, but BT apparently missed that memo. At this point, I'm half-expecting them to start sending me cryptic 2 a.m. texts like, "U up? Remember that router you still owe us for?"

Honestly, I wish I could take out a restraining order against a telecom company. Every time I think I'm free, BT finds a way to drag me back into their bureaucratic soap opera.

If you're considering BT, just know that leaving them is harder than quitting a toxic relationship. Good luck—you'll need it.

Datum der Erfahrung: 12. März 2025

We have moved out of a property and are overseas. Want to cancel the broadband service but there is no way to contact BT without phoning the UK.

You would think a communications company would have a 21st century way of connecting with their customers, either a chat service or email.

Datum der Erfahrung: 13. März 2025

If you want to change anything about your mobile or internet contract you have to use the helpline. The wait was at least 20 minutes. Once answered the person confirmed they would check my account and could I hold while he did this. Once on hold he never returned. There are no other ways to contact them so unless their very poor mobile app supports your requirement you are going to have a very difficult time making any changes to your contract with BT. It just seems like the company is completely unable to provide any service at all whether by phone or online.

Datum der Erfahrung: 13. März 2025

Another large company promising great service which is anything but. Tried to switch broadband and landline to them. Partial enquiry filled by me online. One of their sales team phones me to progress it. Confirms package by email and offers to set it all up. I reply back saying fine let's do it and he doesn't follow through. Email him again. No response. Phone customer service and speak to woman who keeps talking over me and then tells me that she can't grasp all of it and I should stop talking. After giving her all my details she ends call by calling me by someone else's name. Obviously gained her skills at the BT school of charm.In the distant past we moved phone from them because of poor service. Nice to see that over time nothing has changed. I've had a narrow escape. Bargepole and wouldn't touch springs to mind.

Datum der Erfahrung: 13. März 2025

They are shockingly awful - I've been with BT for 12 years and am now at the end of my tether. You used to be able to talk to someone on the phone, now it's all automated and you go round and round in circles when you have any problem, never able to talk to an actual human being. When eventually you get told 'you are on hold for a Guide' you wait up to an hour and are then just cut off. I then received an automated questionnaire on how I rated my 'Guide' - how can they send that when no one actually spoke to me. I'm on a high tariff and want to change but the better tariffs are only available to new customers. terrible customer service. I will be leaving as soon as I can get through to them to tell them I am leaving.

Datum der Erfahrung: 13. März 2025

Said they will send engernieer out to fit the broadband after waiting 3 weeks he never turned up. Rang Them said everything has to be done again. joke of a service. Don't use. The reviews says it all.

Datum der Erfahrung: 25. Februar 2025

Beware of smooth sales calls promising savings... they speak with forked tongue! Finally - two years on and I can leave after adding 50% to the bill for 'out of contract' as part of the BT customer retention package BT now want £18 to terminate the contract... well I guess that's the best £18 I can spend with them

Datum der Erfahrung: 13. März 2025

Datum der Erfahrung: 13. März 2025

They changed my service today.

Now I have no home phone and they have blocked my account access.

I called them but they wont talk to me, just keeps telling me they sent another text. Then they say they cant help as I am not an EE custmer and hangup!

Datum der Erfahrung: 13. März 2025

High price range and issues with canceling. I’ve been trying to cancel my contract, but I’ve been on hold for over 50 minutes..

Datum der Erfahrung: 13. März 2025