Failed installation of office product. Sent a screen shot of issue at their request. Have been ghosted since. No support and no option for a refund due to failure of product. Purchase at your own risk.
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Das sagen Bewerter
Hadi helped remote to install office 24 where i stuffed up. nothing was to much trouble. i would recomend software mart.
I have bought from Software Mart for around 10 years now and always happy with the good deals. The one time (many years ago) I had a download issue I got personal and helpful support. Highly recommend.
The technical support from Software Mart was excellent. My problem was sorted quickly and professionally. I can say that my experience with this company has been great and I recommend them.
Unternehmensdetails
Vom Unternehmen geschrieben
Quality first
Kontaktinformationen
28 Marquands Road, 3029, Truganina, Australien
- 3 9013 7712
- info@softwaremart.com.au
- softwaremart.com.au
Verifiziert
Verifiziert
No Fuss and simple install
This is my second purchase with this company and as with the first it was extremely easy and I was up and running minutes after my purchase. Great customer service, Cheers
Datum der Erfahrung: 01. Oktober 2024
Verifiziert
It was difficult to get the software…
It was difficult to get the software working on my iPad. The chat helpt but als crashed. In the end the instruction sent helped to solve the problem.
Datum der Erfahrung: 28. September 2024
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The site is legit - buy with confidence!!!
The site is legit. Proper software at significantly reduced pricing. The ordering process was easy and very smooth. The only reason I did not give 5 stars was because the email which contained the software product key came several minutes later than anticipated, which made this little sceptic's anxiety go up a notch (Relieved when it finally came :-)). Will definitely use your services again now I know what to expect - thanks Guys.
Datum der Erfahrung: 02. Oktober 2024
I should of read the reviews before…
I should of read the reviews before purchase.
Microsoft rejected my software key for Office 2024, only a day after it was activated.
Entering the key at my Microsoft account (which is standard if the key is legitimate) was rejected.
On further investigation, I discovered that the key is most likely linked to a Volume Licence and not actually a legitimate key for personal use. This is a common scam. I should of known better.
I have reported the company to the Australia watchdog (ASIC) and the Australian tax office (ATO) with a detailed report of my experience. I don’t expect much of a response which is why scam companies like this can operate with impunity.
I would assume this is an offshore company who registered for an Australian business license and have nothing more than a P.O.Box at a post office, which sadly, is all you need to operate a business in Australia. A Govt. failing.
The responses made by this company are obviously generic and the English used in the replies should be an indication that this company isn’t really in Australia.
A reply can contain a response that wasn’t actually given to a customer. Like Facebook, you can say or be anyone that you like without recourse.
- Phillip
P.S. no, the software was in my business name not my username here, so please don’t respond with false replies, as you don’t know who I registered the product to.
================
Edit:
I just read your reply. What a terrible business you run. You do realise the replies you make are visible to others? Not a great advertisement.
Also, I refused to supply the information you requested because if ASIC or the ATO take action, I do not want repercussions. You have proven by your reply to be vindictive. I don’t need you having my personal details..
I think I’ll warn people on other Australian forums.
Datum der Erfahrung: 04. Oktober 2024
Antwort von Software Mart Australia
You are not based on a genuine experience. Why are you guys so weak? Your business will reach customers and generate revenue if you work hard. Writing negative reviews on other businesses' review pages won't benefit your business. Instead, it will negatively impact your businesses and customers. People are much smarter at determining what your true intention is. Hopefully, the message is delivered.
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I had a problem with my Microsoft…
I had a problem with my Microsoft office and they replied fast and solve my problem. Thank you.
Datum der Erfahrung: 29. September 2024
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Very Fast Service and support .Price…
Very Fast Service and support .Price is good
Datum der Erfahrung: 29. August 2024
Verifiziert
Verifiziert
It was easy
The email containing the link and Number was sent to my email straight away and in a matter of minutes it was downloaded and installed.
Datum der Erfahrung: 29. August 2024
Verifiziert
Microsoft Office Application for Students and Home
Great Instructions
Ease of Application
Good Pricing
Quick and Easy
Datum der Erfahrung: 30. Juli 2024
Verifiziert
No phone contact
I disliked the fact I could not talk verbally to someone one the phone it had to be done back messaging each other. The issue I had was sorted out but it just seemed a slow way of doing it.
Datum der Erfahrung: 31. Juli 2024
Verifiziert
Verifiziert
All went well.
Software downloaded as per instructions and I received my product key very quickly. All worked with no issues. No complaints.
Datum der Erfahrung: 30. Juli 2024
Verifiziert
Verifiziert
Online assistance was quick and very…
Online assistance was quick and very helpful. Upgrade went smooth without glitches and costs are very reasonable.
Datum der Erfahrung: 29. Juli 2024
Hadi helped me out this MS Office 2016…
Hadi helped me out this MS Office 2016 plus set up remotely with his professional operation. Massive thanks for his kindest help and assistant. Strong recommend !!
Datum der Erfahrung: 16. Juli 2024
Payment via website
Invariably I am not permitted to pay on the website but a quick email and excellent response from Software Mart fixes the problem - GREAT SERVICE!!
Datum der Erfahrung: 15. Juli 2024
Verifiziert
Got what was offered -- all works good
Got what was offered -- all works good, and at a good price. Company was quick to respond to a query.
Datum der Erfahrung: 30. Juni 2024
Verifiziert
Super quick and it works
Datum der Erfahrung: 29. Juni 2024
Verifiziert
Great Product
Quick download and clear instructions made everything very easy.
Datum der Erfahrung: 30. Juni 2024
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