SwiftPro Customer
I am writing to again formally express my deep frustration and disappointment regarding your handling of a financial matter that has caused me significant inconvenience and distress. Despite my numerous attempts to resolve this issue over the past two months, your company has failed to take responsibility for a loss caused by your negligence. Hence you want to blame BANXA which on your website prefer that your customers must make use of them as a third party
To provide context, I initiated a transaction through BANXA, and I have provided you with clear and indisputable proof, including receipts and confirmations from BANXA, showing that the funds have been successfully distributed to your account. These documents substantiate that the payment was completed, leaving no room for doubt about the accuracy of my claims.
Despite this, my concerns have been met with delays, lack of transparency, and, most recently, an unsatisfactory excuse dismissing the matter entirely. This response is wholly unacceptable, as it not only disregards the evidence provided but also undermines the trust I placed in your company to act with integrity and accountability.
I demand that SwiftPro take immediate action to:
1. Conduct a thorough review of this case with urgency.
2. Provide a detailed explanation for the mishandling of my funds.
3. Issue a resolution, including the reimbursement of my funds, without further delay.
As a customer, I expected better from a company of your reputation. The lack of responsibility displayed in this matter reflects poorly on your commitment to your customers.
I trust you will treat this complaint with the seriousness it deserves and look forward to your prompt response.
