Bad experince in their “luxury” villa in Mallorca
We rented their villa Sky in Mallorca. The villa was promoted as brand new, which was absolutely not the case. We had multiple issues with the shower, sink, toilette (leaks and odors), some furniture was really wear off or broken). However the worst thing was that one day the gate stopped working so we couldn’t use the cars and basically wasted the whole morning of our holiday. Naturally we wanted a compensation for that, which was refused and as the height of insolence they wanted to pay for scratched mirror and broken drawer in the kitchen after we left! I really don’t know how you can scratch the mirror by looking into it. For these damages they wanted to withdraw more money from my payment card without prior notice. And the icing of the cake was that they unlawfully withheld the EUR 1000 deposit for longer period of time than initilally declared. Nevermore!
Response to the ES reply:
I don’t understand how the 5% booking discount is related to the refusal of any refund after reporting all defects and difficulties in the property. Are we to understand that you anticipated that there would be some disappointment on our part when we find out that the quality of the villa does not correspond to how the villa is promoted? So the 5% booking discount is already a refund in advance? Come on!
Regarding the destroyed things, I repeat, this is laughable, there were so much damages and I think we didn’t have opportunity to find out in advance what had been already reported a what hadn’t. Moreover, it is evident that the money collected for damages does not go towards repairs, so my personal suspicion is that some repairs may have been collected multiple times from more guests (I also saw this in someone else’s review).
And if you mention the terms and conditions, which the average consumer doesn’t read in full beforhand, we only did that when we started solving problems with you, so you would have read there that defects should be reported within two days, not 3, which you did.
Regarding the charging of local taxes, we were informed by e-mail only after the unsuccessful attempt, not in advance.
I would like to end our discussion with this, because I have already devoted enough time to it. Let each of your potential client draw their own picture.
Regards
Sarka
Datum der Erfahrung: 19. Mai 2024
