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Always sorted issues out. However when contract runs out hike prices then apply a massive discount. Best thing is to speak to retentions where they will try and get the price as low as possible. Very few outages but when there is they don’t seem to understand that I rely on the broadband working as I work from home and think just refunding me for the day is acceptable.
Fee after fee trying to cancel even after minimum term. It cost my partner over £200 to leave when it should have been nothing, and consequently she had to borrow money that month to afford basics. I don't know how you customer-facing employees live with yourselves when you head home to your families each day.
Do not give this company your money or time.
Edit: you even charge customers to call your customer support from non-VM lines, so no, this cannot be resolved by calling you.
Trying to cancel my contract. Literally hours on the phone, being sent from one person to another. The line was disconnected so I had to start over again. It is impossible to do online as the only option is to give new address, but I don't have one. With cancellation charges my bill is now above 200 pounds. Sure every provider has contract conditions, but I will never use Virgin Media again.
Absolutely terrible customer service. Can’t speak to a human being. Phone number takes you round in circles, set options on phone menu with no option for speaking to human so if your query isn’t in the menu you‘ve no chance. Have been without internet for nearly a week now. Can’t believe such a big company can be so bad. I am now changing provider. (Notably the number Virgin us using in the replies to the reviews is the same number where humans do not exist!)
Broadband, cable TV, landline phone and mobile services from Virgin Media. Order online for the best broadband, cable TV, phone and mobile deals.
Vereinigtes Königreich
I have waited 2 and a half months for my wife to be installed. I informed virgin I was moving house giving them several weeks notice. I have now been in my new house for 2 months and still have no Wi-Fi. They have changed my installation date 5 times now, each time pushing is back by at least 2 weeks. Trying to speak to anyone on the phone about this is nearly impossible and I am unable to file a complaint as they have closed my old account and I need an account number in order to put a complaint forward. I have never been so let down by a service. Not to mention they also charged me twice for my last bill at my old house. I have had to buy a dongle in the meantime which they said they would reimburse me for but only once my Wi-Fi has been installed (whenever that may be!?). WOULD NEVER RECOMMEND EVER AGAIN.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Amelia
We're very sorry to hear that your installation has been delayed, we can fully appreciate any upset caused by this.
I'm afraid that we wouldn't have any information on why this has been rescheduled from here, but I can assure you that we wouldn't cause any delays unless they were necessary.
If you make contact with our pre-installation team on 0800 052 1734, they will be able to investigate and assist you further.
We hope that we're able to get you installed ASAP.
I have had virgin broadband since May 24 thinking it was a good and reliable service, how wrong was I. I have had 4 outages which have ranged from 1 day to 5. I am now in the middle of another which according to their email will last until the 7th of February, which I expect to be lengthened as this normally seems to happen. Frankly if your looking for a reliable broadband look elsewhere because reliability is definitely not there forte particular in the Harefield/Uxbridge area. Can't wait for the end of contract so I can move on. Steve.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Steve
Thank you for your review. We're sorry to hear that you've been affected by multiple outages recently, we know how disappointing this must be.
If a particular area has had multiple outages reported within a short space of time, the issue will automatically be referred to one of our senior engineers for further inspection. We, of course, don't expect you to pay for a service you're not receiving - we do have a Compensation Policy in place to ensure customers are compensated if they experience downtime. All the details of our Automatic Compensation Policy can be found here:https://virg.in/autocomp
If you would like to discuss this matter further with a member of our team, please give us a call on 150 (free of charge) from a Virgin Media landline, or you can call 0345 454 1111 from any other phone.
We are here to help and would really like to get this issue resolved for you.
The last 5 years this company has become a joke.
NEVER have i experienced worse customer service from ANY company.
The ONLY way to get a human voice is to threaten to leave.
The webchat, the apps & the phone number are designed to absolutely waste your time & all you get is links to help pages, that no doubt you have already visited/used. Watch their reply to this will be the same. Hey Virgin if you do reply to this, give me a UK number that actually will have someone that can help, I don't want the 150/0845 111111 number, unless of course you further want to waste my time.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Nic
We're sorry to hear you've been struggling to get some help from us recently.
We're afraid that we do not have a direct number to speak with our UK contact centres. Rest assured that all our agents receive the same high level of training to be able to assist with your issue. Which agent you are passed to would depend on wherever the next available agent is. We've listed a few alternative contact methods for you below. Please consider getting in touch below as we're keen to help.
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
O2: https://www.o2.co.uk/contactus
I had a contract for few years with them. I cancelled beacuse I didn't have Internet connection for more then two weeks and they didn't help at all.. They signed me for new contract and said we will fix everything but still didn't have Internet for few days. I cancelled in advance and customer service told me I don't need to pay extra. I received the letter few months after from LCS to pay extra money for Virgin.
Datum der Erfahrung: 01. Februar 2025
Antwort von Virgin Media
Hi Vladimir
Thank you for your review. We're very sorry to hear that you had some issues with your broadband.
There are so many things that can influence a WiFi connection that are beyond our control, some of which include (but are not limited to) a fish tank being in the same room, walls being built with concrete instead of brick, or it could even be that your next door neighbour's router and WiFi connection is interfering with yours.
Due to this, I'm afraid that we're only able to offer limited help. Please have a look at the troubleshooting and advice here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.
• It's out in the open if possible.
• If positioned near the TV that it's next to it, not behind it.
• It's away from large bodies of water (e.g. fish tanks).
• It's away from baby monitors, cordless phones and radios.
• It's away from microwaves.
Think of the Hub as a radio and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc.), the quieter the radio and, in turn, the poorer the WiFi connection.
If that doesn't help, if you have the Hub 3, Hub 4 or Hub 5, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp
If after going through the self-checks you still need some help, feel free to pop along to our Community Forums where our staff and community members have a wealth of knowledge and experience to help you out: https://virg.in/VMforums
I would give it a 0 star if I could. Virgin Media customer service far worse than expected. It is absolutely impossible to speak to a real person. The customer service number +443454541111 which is an answering machine sends you round in circles. A total time waste!! After over a month of disconnecting the service I'm still awaiting almost £50 credit sitting on my account. The online chat service is also useless with incompetent staff with no clue. Totally disappointed.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi RS,
We're sorry to hear you've been struggling to get in touch. We have a variety of ways that you can get in touch and contact us by, some of which are detailed below.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
O2: https://www.o2.co.uk/contactus
Ordered broadband on the 31/10/14 and given connection date of 14/11/24. Up to now had 5 more connection dates, all been cancelled due to lazy, and inept contractors not able to do a simple job that any competent DIYer could complete. TERRIBLE CUSTOMER SERVICE. Have today been given new connection date of 15/02/25, have no expectation of them actually meeting this.
Datum der Erfahrung: 04. Oktober 2024
Antwort von Virgin Media
Hi Robert
Thank you for taking the time to leave us a review.
We're very sorry to hear that your installation has been delayed, we can fully appreciate any upset caused by this.
I'm afraid that we wouldn't have any information on why this has been rescheduled from here, but I can assure you that we wouldn't cause any delays unless they were necessary.
If you make contact with our pre-installation team on 0800 052 1734, they will be able to investigate and assist you further.
We hope that we're able to get you installed ASAP.
Poor wifi in the house, inwas advised to upgrade to the 1gig package. It wasn't any better son they sent out a pod that hasn't arrived despite waiting in several days.
They would not return me to my previous package despite not.being able to provide a service.
Now paying more money for the same inadequate service.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Andy C
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things.
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here: https://virg.in/speedsexplained
If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos
If after going through the self-checks you still need some help, feel free to pop along to our Community Forums where our staff and community members have a wealth of knowledge and experience to help you out: https://virg.in/VMforums
You can also call us on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
A customer service representative named Ann called me to ask if I would like to upgrade my services. The price she gave me was higher than what they normally offer to new customers, so I told her I could get a new account and get a better price and asked for the same amount. She ended up telling me that they "are not a charity" and will punish me by putting a note under my account so that I can't get a new account in the future :) If this rude person was working for a competitor trying to get me to cancel Virgin Media, this is exactly the way to do it. A solid 1-star experience from their CS team, what a disgrace. The number she called me is 0800 052 8675 at 13:21 UK time.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Atilla
Thank you for your review. We are very sorry to hear you had this experience when speaking with our team, it's not the level of service we aim to provide at all.
We'd like to look into what's happened, please consider getting in touch via either of the channels below so we can help:
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Worst network provider and customer service ever!! Would warn other customers to be careful signing contracts with them - So many hidden charges. It took them 4 months to do their job to to disconnect me from their services and kept charging me £50+ a month for no reason.
Customer service is rubbish. They’ll have you on hold for ages and pass your calls around to different departments (mainly non-English speakers) who sound like they don’t know how to do their job. Today they finally disconnected and told me I need to pay my £300+ disconnection fee (including the contract I signed up for). Customers need to be careful signing their contracts as it’s plain GREED.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi AK,
Thank you for your review. We're sorry to hear you've had a poor experience and issues with your bills with us. If you are unsure about any charges on your bill or you want to see a breakdown of your charges, you can view your itemised bills online here: https://virg.in/billexplain
If you would like to discuss this matter further with a member of our team, we have a variety of ways that you can get in touch and contact us by, some of which are detailed below.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
O2: https://www.o2.co.uk/contactus
These people are awful. Their aniquated cable modem needs to be reset multiple times a day you reset your username and password and still can't login you can't see your bills the phone wait time is 50 min the chat support is fully automated
What a mess of a company
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi David thanks for posting although we're sorry to hear of the concerns you've raised here.
If you are having service issues, they might be identified here on https://virg.in/service.
If nothing is identified there and you still need help, we're available via the following support avenues:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Many thanks
The worst experience I have ever had with any company. I ordered business wifi 2 months ago and they kept saying they where going to come and install it then just not turn up.. I am in the process of trying to cancel it as I cannot go any longer without any wifi for my business and I have tried to cancel it over the phone about 5 times now and they keep saying someone will get back to me but I hear nothing, In the meantime I'm getting texts every single day saying an engineer is going to turn up between 8-6 and nobody ever does. The staff on the phone are rude and have no sympathy for my situation. Awful awful company.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Alice.
Thank you for taking the time to leave us a review.
We're sorry to hear that you're having an issue with your Virgin Media Business broadband service.
This particular account is only for reviews for the Virgin Media residential service, not Virgin Media Business.
If you have a X (fka Twitter) account then please send a tweet/post to @vmbusinesshelp where the team can offer assistance.
Alternatively, you can find all of their other contact details here: https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us
I am extremely disappointed with Virgin Media’s unethical billing practices and lack of accountability. Before moving house on 23/11/2024, I informed them in advance, settled my final bill from my previous address without delay, and assumed everything was in order.
After moving, Virgin Media attempted to install broadband at my new address but failed to complete the setup. Since they could not provide the service, I had no choice but to switch to a different internet provider. I never used their service at my new home.
To make matters worse, they later requested the return of their broadband equipment, which I sent back immediately. Their warehouse confirmed safe receipt, yet, despite all of this, they had the audacity to send me a bill for services I never received!
This is not just an administrative error; it looks like a deliberate attempt to charge customers unfairly. Under UK consumer law, particularly the Consumer Rights Act 2015 (Section 49 & 56), companies are required to provide services with reasonable care and skill and cannot charge for services not rendered. This also violates the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading commercial practices.
When I reached out to dispute the charge, I was never able to get through to them as my info from the old house couldn't be used for the new house which was never set up. It seems like something is seriously wrong in their billing system, and I would urge others to be extremely cautious when dealing with them. If this issue is not resolved, I will have no choice but to report them to Trading Standards, the Communications Ombudsman, and other consumer protection bodies.
If you’re considering Virgin Media, think twice! My experience has been nothing short of frustrating, and their treatment of customers is completely unacceptable. Avoid them if you value fair and transparent service! They don't deserve a star!
Datum der Erfahrung: 13. Januar 2025
Antwort von Virgin Media
Hi Timilehin,
Thank you for taking the time to leave a review.
It's very disappointing to hear about the issues you've had with us and that you've changed provider. We can assure you this is not the standard of service we aim to provide.
If you'd like to discuss this matter further with a member of our team, please give us a call on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
We also have a variety of other ways to contact us for help or support, and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Regards,
Daniel
I had an appointment to install the internet 4 times and no one showed up, scammers. When I called them they lied that they had a different date in the system and every time the same. I recommend eir broadband.
If you don't have qualified employees who could sort out this mess, you should close your company and not expose people to losses, I demand a refund because I took the day off from work and your employee still didn't show up.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hello Raf
It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.
Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us for further investigation. Once received it will be fully investigated and we'll endeavour to get back in touch within the 28 day time frame agreed with our regulators. Details on how to raise the complaint can be found both here https://virg.in/makacomp and via our website.
Once raised, if you have a complaint reference you can track it's progress here https://virg.in/mycases
If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Call the Pre Install Team on 0800 052 1734
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
absolute joke of a company. Try cancelling !!!!!
DO NOT JOIN VIRGIN MEDIA...EVER
EDIT: Following response from Virgin Media. I do not want to check my bill or see what discounts I receive. I want to cancel the service. I spent 1 hour and 15 minutes on an online chat trying to cancel this service and still didn't manage it. So I decided to cancel the Direct Debit instead. You will now have to take me to court. I will see you in court and I will be providing evidence of my time spent on this issue which as a self employed person I will be charging you for my time as is allowed in law. Your online reviews are horrendous and to me seem criminal in the way you put blocks at every stage to stop people cancelling services. I will be getting in touch with Ofcom who regulate your company because your service is absolutely awful. You should be ashamed.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hello Paul,
Sorry to hear you feel this way although we do appreciate you taking the time to leave your review and feedback.
You can view your package and cost here virg.in/myVM, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. These can be viewed here virg.in/ebillinghow.
If you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.
We also have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
Signed up for a great deal mid November. Its now February and still not connected, had the installation date moved 6 times, no one can tell me what the issue is and cant connect you to anyone you can discuss the issue, promised dates, call backs, progress and not one of them upheld. I would not recommend this to anyone. I also switched to 02 at the same time and don't receive half of my data until Virgin is connected. Such Poor Service
Datum der Erfahrung: 15. November 2024
Antwort von Virgin Media
Hello Chris,
It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.
Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us for further investigation. Once received it will be fully investigated and we'll endeavour to get back in touch within the 28 day time frame agreed with our regulators. Details on how to raise the complaint can be found both here https://virg.in/makacomp and via our website.
Once raised, if you have a complaint reference you can track it's progress here https://virg.in/mycases
If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Call the Pre Install Team on 0800 052 1734
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
Shocking literally.vifgin box on pavement.has had no door on for 6 months.bare electrical cables for kids to get electrocuted.i reported it so many times to virgin but ignored each time avoid virgin media like the plague good people.
Datum der Erfahrung: 03. Februar 2025
Antwort von Virgin Media
Hello John,
It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.
Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us for further investigation. Once received it will be fully investigated and we'll endeavour to get back in touch within the 28 day time frame agreed with our regulators. Details on how to raise the complaint can be found both here https://virg.in/makacomp and via our website.
Once raised, if you have a complaint reference you can track it's progress here https://virg.in/mycases
If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Call 150 or 0345 454 1111
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
Avoid using Virgin Media.
A simple reactivation of the account took almost 3 weeks and is still going on
tired of confirming my name, address, mobile number and security code. After giving all the details, they mute our calls.
For any technical issues, the technical support doesn't look into the issue.
I had to take complete 10 days to explain the situation
The only support they give is to reset the modem and reboot it, and they offer a new account to us or else a Technician appointment after 10 days.
In the last 3 months, I faced two interruptions. And they won't fix it in a day or 2. Anyone who relies on the work purpose please AVOID virgin media. The tech support and sales team give false statements and they simply waste our time.
Datum der Erfahrung: 27. Januar 2025
Antwort von Virgin Media
Hi sridhar,
Thanks for taking the time to leave a review. It is very disappointing to hear about the issues that you've had with your reactivation. I can assure you that this isn't the standard of service that we aim to provide.
We will take your feedback onboard and pass it on to the relevant team for quality training and improvement.
If you still need to speak to our team about this, please do not hesitate to contact us. We have a vast variety of ways to contact us for help or support and I have listed a few below for you:
Call: 150/03454541111
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Thanks,
Akua A
Horrific experience when engineer (Leeds) came to install a socket. He came at 4pm. Had no respect for my property- was so large and rushed that he knocked several things over - no apology and didn't attempt to pick them up. Moved a large roll-top desk and unplugged various things searching for a cable but one needed rerouting so he couldn't do it. In doing this the corner of a tile on the hearth broke off (discovered after he had left)
Went out to speak to his manager saying it was a failed connection then he drove off. I'm 73 and had to get help to put things back. He was rushing all the time and didn't even replace the lid over the cable duct.
My neighbour has had a broken Virgin cable for 3 weeks and they won't even answer her calls now.
Thankfully the staff in the EE shop (Crossgates Leeds) helped me and I'm going back to them. Woman at 02 was good too. They lost their phone contract because they are twinned with Virgin.
I cannot explain just how stressful this whole episode has been
Datum der Erfahrung: 03. Februar 2025
Antwort von Virgin Media
Hi Janine.
Thank you so much for your review. We're sorry to hear you feel that way about us. Trustpilot is a third party review site and, as such, we're afraid that we have no access to account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of available contact methods to assist you in getting the help that you need ASAP. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
I have recently put in motion to leave Virgin Media. My bill date is the 13th of the month, my contract ends on the 25th of the month and I am getting a new supplier on the 26th. The bill they are taking on the 13th is £18 more than my usual bill as my contract ends about half way through the bill cycle and I'll be paying the higher out of contract price. No problem, but I'm leaving the day after my contract expires. I've been on the online chat to get my bill recalculated, however they say they can't. They are taking the money on the 13th and told me I'll get a refund within 45 days! I feel that this is unacceptable. Taking and holding money that is not owed to them is ridiculous. They could easily recalculate my bill and take what is owed up to the final day of my services with them.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Luke.
Thank you so much for your review. We're sorry to hear you feel that way about us. Trustpilot is a third party review site and, as such, we're afraid that we have no access to account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of available contact methods to assist you in getting the help that you need ASAP. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
My son joined virgin media from sky and referred myself to them in order for both of us to get there promotion of £50 back each. We feel that we are being pushed from virgin to a company called aklamio who I have e-mailed but have had no reply back and tried to phone and after just 1 ring the call cuts off as anyone else had a problem with this.
Datum der Erfahrung: 04. Februar 2025
Antwort von Virgin Media
Hi Trevor.
Thank you for taking the time to leave us a review.
We're very sorry to hear that you're yet to receive gift as part of our refer-a-friend incentive. We can appreciate any upset that this has caused and we're keen to help.
Please get in touch using one of the following contact methods and the team will be happy to look into this and assist you further.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
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