Accessing Games on AARP - Technical Issue RESOLVED! 3/27 12pm

[AARPTeri]

We are aware of an issue users are experiencing with accessing games on AARP.org.  We are working to resolve this ASAP.  Thank you for your patience.

UPDATE - this issues has been fixed!

[10Ko31sI07]

  I'm not sure if this started on 3/24 or 3/25 anymore, but the games only can be played for a short time still and then the space where the game itself should show just stays blank and yes, I've made sure cookies, etc. are cleared and my computer is up to date.  Also, when the games go blank I can get into the EARN screen but there's just a blank black screen, no red dot with the points to be earned in the white part of it, nothing happens.  Something is really screwed up.  Actually this might have shown up when I went into AARP on 3/23 after some mantenance was done or 3/22, whenever it was work being done from 12:45A.M. until I think it said 2 something A.M.  I have tried the way Kelly Belly had show up on a message and it did work 1 or 2 times for a short while or seemed to work and nothing since.  Thanks for any help that's been given so far.  

[et63751192]

I am having the same problem right now and I am losing interest in this web site if doesn't care to fix the problem.

[et63751192]

well my games only load for short bursts and then not at all.....I feel AARP has me on a limited use of their games and mostly I have been shut off....I am tired of this harassment.

[jc13219]

It was only fixed for one day! I can not load any games!  Are they still working on this problem?

[AARPConsumerCare]

I'm sorry to hear you're having issues with the games, @jc13219. Please follow the troubleshooting from our article: https://aarp.info/3epAstc and let me know if this solved the issue you're having. Thank you! - Diana G.

[MaribethC726445]

The issue of not loading continues. I’ve cleared my cache as well. I’ve also been experiencing an unsolicited AARP video/instructional commercial in the middle of playing a game! This just started a few days ago. So frustrating 

[AARPConsumerCare]

I'm sorry that you are still having trouble with getting the game to load @MaribethC726445. Please send us a private message, so that we can further assist you with this. To enable private messages in the AARP Online Community, follow these steps:

Log in to your account at http://community.aarp.org/?cmp=SNO-LITHIUM---&socialid=15544088777.
Click on My Settings in the top right corner.
Select the Preferences Tab.
Go to the Private Messenger Tab.
Check the box labeled Turn On Private Messages.
Click Save.
~Corinna D. 

[r173641g]

And it happens on some of the other games I play, like Trizzle.  AARP just needs adjust the top Ad boxes and Banners to fix. I have a 21" monitor, stuff these pages should fix this screen size!!!!

[AARPConsumerCare]

I can understand your frustration, @r173641g. Some users have shared with us that zooming out the screen had helped them with the Mega Menu issue you're experiencing. - Diana G.

[r173641g]

No this issue has not been fixed! I can get into the games, etc. but on the 8 Ball and the 9 Ball

Pool games I have to play it with either the top of the players heads cutoff or the bottom where

it shows the balls already in and the cue ball adjustment.

The Ad box and AARP Banner are too big at the top of the page on the game page!!!!!!!!!

[r173641g]

How about reducing the size of the AD boxes or moving them to the side!!!! I either have to play

games with the top of the game I'm playing cut off or the bottom is cut off because the stupid

Ad box at the top is too big!!!!!!!!!! Guess I'll have to stop playing games on AARP.

[AARPConsumerCare]

I'm sorry to hear you're having issue with the mega menu and ads that pop on our website, @r173641g.

The mega menu displays when you hover your mouse over the navigational links. To close the mega menu, please click the X located on the right-hand side or move your cursor outside the menu to collapse it.

Occasionally third-party ad blockers may need to be disabled to resolve the ad issue you mentioned. You can also use an ad blocker. If you need the steps to disable the ad blockers, please let me know which browser you're currently using.  Thank you. - Diana G.

[DavidW708691]

Not sure what happened yesterday but it said AARP was updating. Since then it has not worked well.  Now this morning it won't even load.  Redeem games still don't work well. The first one you play, you have no idea what the outcone was because you only get a message saying to try again later. When you try it again, it says you already played. At this point, just simply saying whether you won or lost, and do away with the game, would be an improvement.

[AARPConsumerCare]

DavidW708691 Thanks for reaching out, David! We experienced a website outage and the website has been restored. I'm terribly sorry for any inconvenience this caused. Are you able to access the Rewards features now?  - Janelle M.

[DavidW708691]

Yes, I can access them now, but still the same ongoing issue, the first rewards game you play doesn't load and you have no idea if you won or not until you check your email. Kind of defeats the fun of playing the game. Also since the last update, on the earning page, when you choose a video, watch it, then return to click another video, it now brings you back to page 1 instead of where you were. Not every time but many times it seems to forget the page you were on. Thank you.

[AARPConsumerCare]

@DavidW708691 I understand, thank you for getting back to me. Please try clearing your browser's cache and cookies to get back on track: https://aarp.info/2I3wo4C  - Janelle M.

[DavidW708691]

Cleared the cache. No change. Still acts the same. I also often get a message after the video plays that says Points will be awarded later, sorry for the delay.

[AARPConsumerCare]

@DavidW708691 Thank you for the update. That message may display at times when there is high traffic on the website. Please send us a private message with your complete name, mailing address and email address, so we can get more information about the issues you're experiencing to create an escalation. We look forward to hearing back from you!  - Janelle M.

[DavidW708691]

This is the message I get every day on the first redemption.  

Sorry, we are experiencing longer than expected delays in your point redemption. Please check your transaction history in a couple of minutes to confirm if your redemption was successful. Thank you for your patience. 

Oh well, I am used to not knowing if I won or not.  Cleared the cache, tried waiting a minute before clicking on the redeem button, Not sure what else I can do.  Has worked this way for a very long time. Doesn't matter what I redeem, works the same on instant win or sweepstakes. If you check transaction history, it will only tell you if it redeemed the points, not if you won or lost.

[AARPConsumerCare]

@DavidW708691 Thank you for getting back to me! I apologize for this error message; there may be times when an action cannot be completed on the Rewards site. We appreciate your patience and ask that you retry the action at a later time. If you win an Instant Win game, you will receive an email with a subject line similar to "Congratulations, here is your reward!". Have you had an opportunity to clear your browser's cookies to complete the website troubleshooting steps? I'm here to help if you need anything further. - Janelle M.

[bigdog9]

do you have anyone who can fix your banner problem...i m tired of it...hire a capable programmer to fix your issues...some one the 10 to 12 year old range...

[AARPConsumerCare]

@bigdog9   I understand how frustrating that is! The new website header includes the new AARP mega menu on desktop. This allows you to navigate to other areas of interest on the AARP website. 

To close the mega menu: Look at the top right corner of the menu. Next to Close Menu, click the X. 

You can also move your cursor outside of the menu to collapse it. If you need to trouble shoot further, visit: https://aarp.info/3SS66UG Let me know if I can help! Jodee R.  

[Daydreamer822]

There is no “X” to close that banner. It pops up constantly. On a mobile device the only way to get rid of it is to tilt the screen. In jigsaw puzzle the screen freezes frequently. Playing games is very frustrating since the last update that added the pop-up banner.

[AARPConsumerCare]

I'm so sorry to hear you're having trouble playing games - that is indeed frustrating. I have some troubleshooting to share that may be able to help get this resolved for you, and includes updating your browser and clearing the cache. You can find the steps here - https://aarp.info/3epAstc - Christy C.

[Judi2025]

 There is still  aproblem loading mah jongg dimensions no matter what browser I use...from Bing to Chrome same issue...does not load...

[MaribethC726445]

I’ve cleared my cookies as has been recommended, and have still not been able to load the games I regularly play.   This problem has been reoccurring for nearly one week. Very aggravating.

[AARPConsumerCare]

@MaribethC726445 I understand! There may be technical issues such as conflicts created by too many active cookies, lack of available cache to complete a task, and/or an outdated browser. To address this and troubleshoot, please visit https://aarp.info/3epAstc  Thanks!  Jodee R. 

[RickH766170]

The issue has not been resolved, seems it is mostly with games I would earn rewards points ever since the games page was changed. 

[AARPConsumerCare]

I'm sorry to hear you're having issues with the games, @RickH766170. For troubleshooting, please follow this article: https://aarp.info/3epAstc Let me know if the games work after following the steps. Thanks. - Diana G.