Unable to redeem points

[agrberg]

I keep getting the following error

Unable to process your redemption request

This has been happening for over 24 hours so I'm not sure what's wrong. I've logged out and logged in and cleared cookies and cache. I've even used another browser.

[flobel4]

I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

[MarissaT572167]

AARP a lot of people have been locked from reward redemtion for instant win games and sweepstakes and you are not fixing the issue, I have called chatted and emailed to no evail but you just ignore the problem why!!! we have tried clearing cookies ect, I have tried to do this from laptop, pc and iphone....it DOESNT WORK!!!!unable to process redemtion request

[flobel4]

I I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

[AARPConsumerCare]

@MarissaT572167 So sorry to hear you're having this error on the AARP Rewards website, Marissa! Let's look into your account and get this escalated if needed. Please send me a private message with your complete name, mailing address and email address. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7.  - Janelle M.

[AARPConsumerCare]

Hi agrberg! I am happy to help. When you go to pay, the credit card name and number must match the AARP account name and address. If membership in one person's name and then you pay with a spouses card, it will not go thru. If you are still having an issue, please chat or call: chatting with us online using the CHAT icon on the right, Monday through Friday, 8 a.m. - 8 p.m. ET. Calling us at 1-866-451-6305, Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

[agrberg]

@AARPConsumerCareit's still not working. Is this a known system issue or isolated to my account? Either way should I start assuming I'll not be able to redeem these points any longer?

[agrberg]

It's happening for point redemptions like instant wins in the following screenshot.

[AARPConsumerCare]

Thank you for clarifying, agrberg! Delete the cookies, close the browser, open up in Google Chrome and try again. Let give me an update. -Sue J

[agrberg]

I can confirm the problem still persists on 4/13/24

[agrberg]

Updated to the latest Chrome

cleared everything and signed in in an incognito/cookieless window and both still do not work

[MarissaT572167]

I have the same dang issue, contacted support and they are not fixing this issue!! this post has been view over 800 times obviously we are not alone FIX THIS AARP wth

[MichaelD913507]

I am having the exact same problem.

[AARPConsumerCare]

Hello @MichaelD913507, I apologize for the frustration not being able to redeem your points has caused you. Let's get to the bottom of this. When you get a moment, please send me a private message with your email address, so I can check on your account and get this escalated if needed it. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R. 

[agrberg]

They have no intent or ability to fix this. It's over half a year later and it still does not work. I've let my membership lapse because voting with your feet is the only thing that still works.

[flobel4]

I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

[AARPConsumerCare]

@flobel4 I'm so sorry to hear you haven't received a response regarding your Rewards issue. It can take 5-10 business days for investigation, with holidays and weekends being excluded from this timeframe. If this timeframe has passed, please send us a private message, so we can check the status for you. - Christy C. 

[MaggieWeber]

I am having the same issue as so many of the members listed here in this thread. I was kicked out of Rewards without a reason. I wrote to Travis in Consumer Care. I received no answers. I let him know: (You state in your email that you believe I used "fraudulent or gaming techniques" to obtain points. I would like to know what you mean by that. I don't know what gaming techniques are. I am not a gamer and only play simple games on my phone and computer like jigsaw puzzles and solitaire. So, I ask that you tell my specifically what you believe I did in violation.) I believe that Travis is a bot, not a person. I also believe that this message was auto-generated by a contracted company, not AARP. This is atrocious customer service and not what I would expect from your organization. I have been a loyal and happy member for 15 years. Please help.

Maggie Weber 

maggiesueweber@yahoo.com