"Not Provided" is now a common article comment name

[roachme]

For weeks now most commenters to AARP articles are being listed with the commenter name, "Not Provided."  Is there a fix for this problem?  I've tried changing my community name to see if that would cause the comments to reread my handle, but the update throws an "something went wrong, try again later" message.

[DarrylL35959]

Hi roachme,

Thank you for bringing the "Not Provided" user to our attention. We are actively investigating the matter. AARP Darryl

[AARPConsumerCare]

roachme Thanks for letting us know you're experiencing this. You may try some troubleshooting steps like clearing your browser's cookies and cache. You can find how to do this and other troubleshooting steps here - https://aarp.info/2I3wo4C - Christy C. 

[GAKKIEZ]

I'm experiencing the same Not Provided as well.  I've tried all your trouble shooting steps but still get the same response.

[jserramcorder]

and articles that previously allowed comments have no option for that.