Unable to process your redemption request - 2 + months frustrated!!

[AlaaY870717]

HOW can I renew when I keep this getting the above message, tried different redemption options, browsers, and you want me to renew in 3 days when this problem has been affecting thousands of people, how can I trust your other services will work?

P.S its funny to earn points, no issue. To redeem; issues.

Unable to process your redemption request 

[jserramcorder]

I cannot earn or redeem.  My account was deactivated.  No specific reason just that I did not "follow the rules".  I might get a caring ear now and then but it revolves back to the same answer.  And yet NO ONE can say You did this or You didn't do this, just that I did not follow the rules.

[AARPConsumerCare]

@AlaaY870717  I understand, and I apologize for the inconvenience. I've sent a private message that you can respond to so we can look into this together. Thank you!  Jodee R. 

[AlaaY870717]

just responded. 

[jl4859]

Same here. I have a ticket opened already, but really, it shouldn't take this long. My ticket is approaching a month old. I'm losing a lot of faith in this program. There's constantly technical issues. 

[jserramcorder]

And this upcoming planned maintenance will likely employ yet another bot to seek and destroy, find fault where fault does not lie, lie to us saying we are not following the rules but fail to say which rule they think we are using to cheat or fraud when the only way to get the points is through this channel so what exactly are we doing wrong?

[AARPConsumerCare]

Hello jl4859, I'm sorry to hear your issue has not been resolved. 

Please send me a private message with your email address so that I can look into the status of your case. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 -Stephanie M. 

Tracking

[je1020]

Don't give up hope, I just got my account corrected a few days ago.  It took a month and several requests for help, but it did get corrected.  Hope everyone gets this corrected soon.

[jserramcorder]

My account was deactivated even with several escalations and supposed help from their teams.  No one will tell me what they think I did to cheat or fraud yet my account is deactivated.  So is my upcoming membership.

[AlaaY870717]

thank you!

[BtW751689]

you must be the poster child.  seems others get the ghosting after telling us it is our problem, didn't follow rules, won't elaborate....

[AlaaY870717]

I know, I am surprised myself, lets see what going to happen.