Why can't I find the "Take a Hearing Test" option on my AirPods?

Question

Why can't I find the "Take a Hearing Test" option on my AirPods?

I have a new iPhone ProMax with the latest software loaded, and AirPods 4 with the latest firmware. I have followed every tip I have found here except for going back to an old version of iOS, and "Take a Hearing Test" STILL doesn't show where it is supposed to. I can find everything else — adjustments to the AirPods, software for analyzing the hearing tests I can't execute, you name it — but NOT that. Charging the AirPods, pairing them with the phone and putting them into my ears does not help. Un-pairing them and doing it over does not help. And yes, I'm in the U.S.

[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Dec 24, 2024 5:02 PM

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Answer 1

Top-ranking reply

aaronfromchilliwack

Level 1

8 points

Dec 26, 2024 11:03 PM in response to 6x6

I have the pro 2 with the latest firmware and he latest iOS but I don’t see the hearing test feature. It’s why I bought these

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Answer 2

Carol B.

Level 6

15,459 points

Dec 30, 2024 7:56 AM in response to jimmyjames2012

jimmyjames2012 wrote:

6x6 - you are wrong. I also own iPod Pro 4 and I am looking at a hearing test option right here in front of me.

We are just reporting what Apple says.

Take a Hearing Test with AirPods Pro 2 - Apple Support

Will AirPods 4 have Hearing Aid capabilit… - Apple Community

BTW, there is no AirPod Pro 4 or iPod Pro 4 (which you say you have). Are you referring to one of these perhaps?

AirPod 4
AirPod Pro 2

Which do you have?

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Answer 3

6x6

Level 6

17,234 points

Dec 29, 2024 4:15 PM in response to Pavedude

Are you located in a country that allows it: Countries or regions where the Hearing Test is available?

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Answer 4

6x6

Level 6

17,234 points

Dec 24, 2024 5:09 PM in response to emarshafabian

Sorry the Hearing Test is only available on the AirPods Pro 2.

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Answer 5

Pavedude

Level 1

8 points

Dec 29, 2024 2:57 PM in response to aaronfromchilliwack

This is why I bought them, If I don't get answers soon, I will be getting my money back

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Answer 6

Dec 30, 2024 7:02 AM in response to aaronfromchilliwack

I agree, same here! The nice Christmas commercial showing the hearing aid function was very compelling. Unfortunately that feature is unavailable if the hearing test cannot complete successfully. I am in the same boat as you and very frustrated.

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Answer 7

Dec 30, 2024 7:00 AM in response to 6x6

6x6 - you are wrong. I also own iPod Pro 4 and I am looking at a hearing test option right here in front of me.

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Answer 8

Feb 11, 2025 1:10 PM in response to Carol B.

You are right. AirPod Pro 2 (in settings I can see that they are Model Number A3048)

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