You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

iPhone 16 Plus freezing and restarting

My iphone 16 is about 2 months old and it automatically freezes and restarts during usage which is very annoying


[Re-Titled By Moderator]

iPhone 16 Plus, iOS 18

Posted on Jan 10, 2025 12:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2025 1:25 AM

Here are some common solutions you can attempt:


  • The process shown in the Apple Video below may help



  • You may try restoring as per the Apple Videos given below




  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  5. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  6. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

2 replies
Question marked as Top-ranking reply

Jan 12, 2025 1:25 AM in response to iphone16plususer

Here are some common solutions you can attempt:


  • The process shown in the Apple Video below may help



  • You may try restoring as per the Apple Videos given below




  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  5. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  6. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Jan 12, 2025 1:47 AM in response to iphone16plususer

iphone16plususer Said:

"iPhone 16 Plus freezing and restarting: My iphone 16 is about 2 months old and it automatically freezes and restarts during usage which is very annoying"

-------


Being Stuck in a Boot Loop:

Your iPhone might is stuck in a boot loop. This typically happens when you unsuccessfully download something or an install stalls while in the process.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - User Tip

iPhone 16 Plus freezing and restarting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.