Built-in plugins for Amazon Q Business - Amazon Q Business

Built-in plugins for Amazon Q Business

Built-in plugins have already been built by Amazon Q Business for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:

  • Asana – Create and update tasks.

  • Confluence – Search pages.

  • Google Calendar – Find and list events.

  • Jira Cloud – Read, create, search, and delete issues. Change issue status and move issues to sprint. Create, read, and delete sprints.

  • Microsoft Exchange – Get events from calendar and get emails.

  • Microsoft Teams – Send private and public, or channel messages.

  • PagerDuty – Get incidents, find similar incidents, find root cause incidents, get status updates on incidents, and update incidents, and find out who is on-call for escalation.

  • Salesforce – Manage cases (create, delete, update, get), Retrieve account lists, handle opportunities (create, update, delete, get, fetch specific), and fetch specific contacts.

  • ServiceNow – Create, read, delete, and update incidents. Create, update, delete, and read change requests.

  • Smartsheet – Search and read sheets, and list and get reports.

  • Zendesk Suite – Create and update tickets, and get ticket details.

  • Jira (Legacy) – Create an issue.

  • Salesforce (Legacy) – Create a case.

  • ServiceNow (Legacy) – Create an incident.

  • Zendesk (Legacy) – Create a ticket.

This section provides information about how you can use create, configure and use Amazon Q Business built-in plugins.

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