Genesys Cloud

Genesys Cloud is a suite of cloud services for enterprise communication, collaboration, and contact center management. Genesys Cloud is built on top of AWS and uses a distributed cloud environment that provides secure access to organizations around the work.

For more information, see the following pages on the Genesys Cloud website.

When a contact center sends a request to Amazon Lex V2 it includes platform-specific information as a request attribute to your Lambda function and conversation logs. Use this information to determine which contact center application is sending traffic to your bot.

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