5
We are focused on gaining market share by integrating the local consumer services business with the Alibaba
ecosystem and penetrating into less developed cities. For example, the local consumer services business has
acquired users and increased orders by leveraging the Alipay and Taobao apps, which have more than 600
million MAUs each and have gained a significant number of users in less developed cities in recent quarters.
Approximately 30% of Ele.me platform’s total orders are generated through these two mobile apps.
Cainiao Network and logistics investments – achieving progress in last-mile solutions as well as
international and cross-border fulfillment. During the 2019 fiscal year, Cainiao Network focused on
delivering a comprehensive last-mile solution to consumers through both organic growth and strategic
investments. In urban areas, Cainiao Network has developed neighborhood delivery solutions with a
combination of community and campus stations and residential self-pickup lockers, which we call Cainiao
Post. These solutions have become an important complement to the last-mile delivery network of Cainiao’s
express delivery partners. In March 2019, these Cainiao Post stations handled over 10% of total daily
packages generated by our China retail marketplaces. In addition, during the fiscal year, we enhanced our
relationship with the express delivery industry through our investments in ZTO Express and STO Express,
two of the major express delivery companies in China.
In international logistics, Cainiao Network and the logistics arm of Lazada have developed a strong and
growing network of assets and partners to support our international commerce retail businesses (AliExpress
and Lazada). In March 2019, our proprietary fulfillment and logistics solutions served over 75% of
AliExpress packages and about 80% of Lazada packages were delivered out of its own sortation centers.
From a China import standpoint, Cainiao Network is focused on developing cross-border fulfillment
solutions for Tmall Global, utilizing a combination of bonded warehouses in China and direct shipping from
foreign countries. In March 2019, these cross-border fulfillment solutions served over 90% of all Tmall
Global packages.
International – building foundation for long-term growth. Our cross-border and international retail
businesses continue to show promising growth. In the twelve months ended March 31, 2019, Lazada and
AliExpress had a total of more than 120 million annual active consumers.
In fiscal year 2019, we strengthened Lazada’s third party marketplace business, management team and
technology infrastructure. At the same time, Lazada reduced its exposure to direct product sales of low-
margin categories, such as electronics, as we believe this strategy will better position Lazada for sustainable,
scalable and less capital-intensive long-term growth. Lazada will continue to invest in logistics infrastructure
in order to improve user experience and reduce delivery cost, as factors such as delivery speed and
convenience have become key competitive advantages in the Southeast Asian market.
To address increasing Chinese consumer demand for international products and brands, Tmall Global serves
as the premier platform that helps overseas brands and merchants reach Chinese consumers directly, build
brand awareness and gain valuable consumer insight that inform their overall China strategy. Some of the
brands and merchants that have a presence on Tmall Global are well established names, such as nutritional
products from Chemists Warehouse and Blackmores, baby products from Pampers, accessories from
Emporio Armani and nuts from Kirkland. Tmall Global was the number one e-commerce import platform in
China based on transaction value in calendar year 2018, according to Analysys.
Cloud Computing
Cloud computing revenue grew 76% year-over-year to RMB7,726 million (US$1,151 million) during the
March 2019 quarter, primarily driven by an increase in average spending per customer. We are seeing