Skip to main content

User menu

  • Sign in
  • Register as a trader
Home - European Commission
English EN
You are here:
  1. European Commission
  2. ...
  3. Consumers
  4. Resolve your consumer complaint

Online Dispute Resolution

  • Home
  • Start your case
  • How it works
  • Consumer rights
  • Traders' section
  • Dispute resolution bodies
  • Help

Find a solution to your consumer problem

Tell us about your consumer problem to find suitable options for resolving it.
Find a solution
More info
keySolution
Disclaimer

Please note that the information provided on this website does not amount to legal advice nor make any guarantees that you will be able to resolve your dispute.

 
For consumers

For consumers

  • Your rights when shopping
  • Find the right tool to resolve your dispute
  • Access your ODR dashboard
Learn more...

For traders

For traders

  • Why this site?
  • Register now to protect your online reputation
  • Complain against a consumer
Learn more...

The European ODR platform

The European ODR platform

  • How it works
  • User guide
  • Contact ODR advisor
  • Alternative dispute resolution in Europe
Learn more...

  • Online Dispute Resolution

  • Your Europe
  • Reports and statistics
  • Legislation
  • Contact advisor
  • Data protection

European Commission

  • Commission and its priorities
  • Policies, information and services

Follow the European Commission

  • Facebook
  • Twitter
  • Other social media

European Union

  • EU institutions
  • European Union
  • About the Commission's new web presence
  • Resources for partners
  • Cookies
  • Legal notice
  • Contact

  Please wait

Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers