FAQs - Bus and coach passenger rights
I plan to travel by coach from Malaga to Faro. However, a different price is being quoted depending on whether I buy the tickets in Spain or Portugal. Is this price discrimination permitted?
NO - in the EU, you cannot be charged a higher price because of your nationality or where you buy your ticket, in this case you must be quoted the same price for your journey in Spain and in Portugal.
I booked a bus ticket from Maastricht to Brussels. The bus was delayed for two hours. Surely, this delay entitles me to reimbursement of part of my ticket?
Possibly - if the journey between Maastricht and Brussels was part of the bus' regular scheduled service of 250 km or more. For example, if the bus departed from Dortmund but you only travelled from Maastricht to Brussels you may be entitled to the reimbursement of part of your ticket if your departure from Maastricht was delayed by more than 120 minutes. However, you are not entitled to be reimbursed if the bus' regular service only operates between Maastricht and Brussels as your journey would be less than 250 km.
If your delay at departure (more than 120 minutes) is due to road safety concerns, the bus carrier / terminal operating body must offer you a choice between continuing your journey, re-routing, or the reimbursement of your ticket.