UOB Survey

Customer Survey

Customer Survey

Share your views about your UOB experience with us in just three minutes.

Survey code:
NRIC/Passport (Last 4 characters)

123A

Question 1 of 6

Based on your recent experience when repricing your housing loan with us, how likely is it that you would recommend UOB to your family or friends?

(0 = Not at all likely, 10 = Extremely likely)

Question 2 of 6

What are the reasons for your rating?

(Please select all that apply)

Loan repricing packages

Accessibility of staff to help you

Staff's knowledge of housing loans

Staff's explanation of fees, charges, terms & conditions

Ability of staff to provide relevant housing loan solution

Ease of filling up application form

Ease of submitting documents

Time taken to process housing loan repricing application

Others:

Please specify.

Question 3 of 6

What are the reason/s for repricing your housing loan?

(Please select all that apply)

Informed by Bank's frontline officers

Received the loan rate change advice

Received year-end housing loan statement

Keep track of my housing loan interest rates

Based on mortgage broker's advice

Based on friend's advice

Noticed the change in interest during an enquiry on my housing loan

Responded to market information available online/news

Others:

Please specify.

Question 4 of 6

Considering all your experiences when repricing your housing loan with us, how would you rate your overall satisfaction with UOB?

(0 = Very dissatisfied, 10 = Very satisfied)

Question 5 of 6

How satisfied were you with the Housing Loan Officer who assisted you?

(0 = Very dissatisfied, 10 = Very satisfied)

Question 6 of 6

Please share with us what you like about your recent experience or areas in which we can do better.

UID

Internal Source

External Source

referenceNumber

Form Id