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If i could give zero stars I would, do not waste you time or money getting this installed. Multiple engineers out "i have reprogrammed your router and the speed is good now!!! If it happens again you will need a new router, we are having issues with this particular one." Next day crap signal , call customer service explain the situation and the same thing - useless
Me and my husband purchased one month of EE hot-spot voucher and we cannot stay connected for more than 5 minutes without loosing the connection... sometimes the option to login simply does not work. login page claims we are using the wrong username/password, but the passport is correct and saved in the computer... autofill... sometimes it simply just doesn't connect. We are so sad we spent 39£ in an Internet that does not work, we need Internet to study and we had to rely on our phones to get things done. DO NOT PURCHASE THEIR EE HOTSPOT VOUCHERS. IT IS USELESS.
EE must be in over its head. This is a first world country right ? I could probably get broadband set up in Botswana faster. What the ever loving hell is taking this so long? I ordered my broadband on 20Dec24 and they said they couldn’t turn on the service until 9Jan25! The day of, I learn they meant midnight on 9Jan25. The 10th I learn that there is a fault in the network and it might be ready on 15Jan25. Get it together EE. I expect some compensation for this. Please contact me.
Ordered internet and although I had been told it would go through the flat - it did not.
Had to have it installed with router in my bedroom which was not convenient.
They did not meet the delivery date and I had cancelled my other internet.
Then they fitted it and the broadband did not deliver from one end of the flat to the other despite it being with the stated parameters.
Price was bumped up to £50 per month just for broadband in a three bed flat.
Then on 18.12.24 broadband went down and still has not been re-installed.
I am now paying and extra £50 per month to have WiFi broadband because the original braodband is not working and I am still being charged for it.
EE do not contact me to let me know what is happening, but they can always manage to charge me.
EE would like me to take out mobile phone contacts with them - I don't think so - I prefer service provision
I switched my home WiFi from Sky to EE because my contract with sky was coming to an end and EE were one of the only few companies offering service in our area. Shortly after switching we began to experience problems with the WiFi dropping signal very frequently 10-12 times a day and each time from 5-30 minutes. Since our initial technical issue we have had more than 8 visit by openreach to try and fix the problem which we have been told is apparently due to the EE hub which we have also replaced 3 times already !!! I contacted EE to cancel our contract and move to a different provider but I was told that as per the contract because when the signal doesn’t drop we get the minimum 11 mbs speed it doesn’t constitute as a default in the contract and that if I want to end the contract early I have to pay a £155 penalty. According to EE they only default from the contract if I have no service for 30 consecutive days, if my service only works for a few hours each day and not the rest of the time it means that they are providing the service which they should be ??!?? This to be seems ridiculous
Date de l'expérience: 12 janvier 2025
Well. Five stars now.
Managed after a week of no communications that could help get my mb working, to speak to EE personnel, JOE. He was absolutely brilliant. And knowledgeable.
He talked me through the settings, correcting the errors and my mb was soon up and running. He was so patient and a total asset to EE. Well done! You are a star. ⭐
Date de l'expérience: 10 janvier 2025
This company charges too much. I was paying £47 a month for my broadband. I am now paying £17 a month with another provider with better broadband
Date de l'expérience: 11 janvier 2025
EE must be in over its head. This is a first world country right ? I could probably get broadband set up in Botswana faster. What the ever loving hell is taking this so long? I ordered my broadband on 20Dec24 and they said they couldn’t turn on the service until 9Jan25! The day of, I learn they meant midnight on 9Jan25. The 10th I learn that there is a fault in the network and it might be ready on 15Jan25. Get it together EE. I expect some compensation for this. Please contact me.
Date de l'expérience: 09 janvier 2025
They are a nightmare! I've had multiple accounts with them for home and office. Since the merge of operations between them and BT, they have been hopeless. I stopped using BT years ago as they were so bad.
Customer services is a joke with them.
Date de l'expérience: 07 janvier 2025
Ordered internet and although I had been told it would go through the flat - it did not.
Had to have it installed with router in my bedroom which was not convenient.
They did not meet the delivery date and I had cancelled my other internet.
Then they fitted it and the broadband did not deliver from one end of the flat to the other despite it being with the stated parameters.
Price was bumped up to £50 per month just for broadband in a three bed flat.
Then on 18.12.24 broadband went down and still has not been re-installed.
I am now paying and extra £50 per month to have WiFi broadband because the original braodband is not working and I am still being charged for it.
EE do not contact me to let me know what is happening, but they can always manage to charge me.
EE would like me to take out mobile phone contacts with them - I don't think so - I prefer service provision
Date de l'expérience: 18 décembre 2024
I wish I knew what I know now. Promised it would be cheaper - it isn't! Promised great connection with broadband - it isn't. Can't be fixed engineer said to wait a few days for it to settle....is it 1960! Sad I have left BT and even worse sad I left Sky even though it was mega expensive it was super fast and very efficient. Come on EE just read these reviews and get your act together. You are one of the UK biggest providers and your services are poor at best.
Date de l'expérience: 08 janvier 2025
Our broadband and signal is fine, no complaints but it was too with BT. What has changed since switch is billing and customer service. I received and SMS and emails saying latest bill is ready, click here to view bill but nothing, takes me to a home page all sales, deals, mobiles, sims… but not my bill visible. Totally useless.
Also called them to add a sports package, it was a Saturday lunchtime, hoping to see a 5:30pm game and a Sunday game. Told 2 days before added to my account. In this digital age, what takes two days? Cancelled that. Where did BT go?
Date de l'expérience: 08 janvier 2025
If i could give zero stars I would, do not waste you time or money getting this installed. Multiple engineers out "i have reprogrammed your router and the speed is good now!!! If it happens again you will need a new router, we are having issues with this particular one." Next day crap signal , call customer service explain the situation and the same thing - useless
Date de l'expérience: 08 janvier 2025
I have the 1.6 gb line. On average i get 100 at best 300 mbps. Coverage is total crap in a bungalow i need 3 extenders to get coverage. Do not waist your time or money. EE try and blame the line providers. I think they have lied to me for the past year telling me the speeds are correct and telling me i have too many devices connect 3 ring door bells 3 Alexa and 4 lap tops of which 1 or 2 are used at one time. This service is a total joke hence 1.5 star that's nothing to be proud of. EE will tell you the speeds are good +/- 1300 mbps strange when open reach the providers of the line mentioned EE can not measure speeds on this line over 1GB, how on earth do EE warrenty there min speed of 1300 when you cn test it or prove speed. EE by all means contact me re this post
Date de l'expérience: 08 janvier 2025
Me and my husband purchased one month of EE hot-spot voucher and we cannot stay connected for more than 5 minutes without loosing the connection... sometimes the option to login simply does not work. login page claims we are using the wrong username/password, but the passport is correct and saved in the computer... autofill... sometimes it simply just doesn't connect. We are so sad we spent 39£ in an Internet that does not work, we need Internet to study and we had to rely on our phones to get things done. DO NOT PURCHASE THEIR EE HOTSPOT VOUCHERS. IT IS USELESS.
Date de l'expérience: 08 janvier 2025
Been with BT for years just switched go EE faster broadband or should I say flower snail paced! So disappointed. Had it checked for speed twice still not any better!
Date de l'expérience: 07 janvier 2025
There mobile broadband is awful constant issues can't even get out my.contract with them.for it worst decision ever made joining them for.mobile.broadband
Date de l'expérience: 01 janvier 2025
The worst decision I ever made was to switch.. I was told the fibre optic cable was going to be better..
The connection keeps dropping..
I would advise people not to look at the speed that they selling.. the speed is is with direct cable connection.. nothing to do with the rest of connections.
Absolutely disgusting
Date de l'expérience: 01 janvier 2025
Several weeks ago I called EE customer services to discuss a cheaper broadband package, because I am in receipt of benefits. I had to change from SKY to another provider, when I moved house earlier this year, as SKY do not provide broadband at my new address. They make their services sound very good, and fair towards all customers, including those with special needs or lower income.
But when you actually call them to discuss it, they couldn’t be less helpful. The advisor tried to convince me that I had a very “ reasonably priced package”already, and that it would hardly make any difference. He was obviously not familiar with financial struggles, and the tone he used, made me feel like a “lower class”customer. Then there is also the hassle that one has to be connected to a BT advisor to arrange a different package, which makes it more complicated. But nevertheless, he had enough time to try and sell me a different deal on a new contract, but not cheaper. I gave up in the end to get anywhere with my request. I can honestly say that customer support is miles behind the support I used to receive from SKY. They have a dedicated helpline for disabled customers, they are friendly, helpful and efficient. If you have the choice, I would not recommend EE/BT.
Date de l'expérience: 23 novembre 2024
I have been a long standing customer with EE and it is Shambolic they seem incapable of getting anything right. from hidden charges. I managed to terminate my Broadband contract with them and returned the router as requested now they are harrasing me by text to return it and the tracking states that Royal Mail cannot deliver upon the instructions of EE. I have changed to Sky not only saving money but everything seems to be dealt with efficiently and without fuss.
Date de l'expérience: 06 janvier 2025
I had been with my well known satellite tv company for over 25 years and had broadband and phone with them for 5 years. The total cost was over £90 monthly and they were completely inflexible on reducing this to anywhere near what a new customer could expect when my contract ended.
I rang around but EE were easiest to contact and I saved £50 monthly, I have fast broadband, Now TV, have the ability to stream different channels in 2 rooms, Netflix included . I can also use my Amazon Video account directly from the tv.
It was all really easy to setup and when the equipment seemed stranded in Birmingham they immediately couriered me another one.
No hesitation in recommending .
Date de l'expérience: 06 janvier 2025
I have been a long standing customer of EE since 2006. I decided to move from BT to EE and it was horrendous. Firstly I was offered a like for like package at £58 a month (they made a mistake and could not honour it) then I excepted their resolution £70 a month like for like with one month free. However, the BT WiFi extenders would not work with the EE router (although I was assured that they would) calling EE today, they wanted more money! An absolute joke of a company. I had to ask 8 times for my complaint to be documented. Reference: VOL013-912969402851
Date de l'expérience: 04 janvier 2025
DIRE. Contacting this company about their broadband service is almost impossible. You have to use a zoo of automated chat/AI/text/Bot mumbojumbo which (eventually) tells you to call them on 150. Then spend 20 mins waiting for someone to answer. They don't. All the while an insane recording tells you how great their customer service is!!!
Stay sane and use another provider.
Date de l'expérience: 04 janvier 2025
I was to change from Virginia to BT/EE on 2nd December. My order was for Broadband,TV and Landline Phone.
The Engineer came and fitted the Broadband,but left without setting up my TV or Phone .
I am Ninety years old so not very technical and living on my own the TV is my one source of entertainment.
When I phoned the Customer Service I was told they would have to put an order through to get the TV and Phone working.No TV and people who only have my landline number cannot contact me.
I’m not very mobile and it’s too cold for me to go out.
I now wish I had stayed with Virgin, it’s the old adage you get what you pay for.
In case BT/EE think this is not what happened to me , my order number was VOL013-906797014250 dated 5th December 2024.
Date de l'expérience: 03 janvier 2025
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