Game Avis 82

If you want to pay £200 to get an anxiety attack, then you should definitely shop there. Appalling customer service. It's not easy to get connected to an agent in the online support chat, and they just keep closing the chat rather than hearing what the issue is and addressing it. Their replies are all copy-paste. My pre-order is going to be dispatched AFTER the release date for the game, and they won't let me come and collect it in person. Are they for real?! Needless to say I will NOT be buying anything from them again, and I will advise all my followers to do the same.

Date de l'expérience: 09 janvier 2025

O stars what a waste of time this company.
Order 22-12-24 suppose to be delivered 30-12-24. Now the 4-1-05 and still not here . Speaking to game they keep saying we’re waiting to hear of our brand partner who supply the item which as yet they’ve not even replied - so basically you buy off game for some linked company to supply the order yet game cannot tell you or no were or what is going on with item.
I’ve just said just give me a refund I’ll go somewhere else which they can’t because of a the brand partner that I don’t even no I brought off online the. Company was game..,
Email communication pretty saying waiting to hear back off brand partner what a joke . Be wary people

Date de l'expérience: 31 décembre 2024

I have been Scammed, I ordered the Marvel Pinball machine which is a lot off money, my son had been asking for it from last year so I decided to get it for him, I put my order though and I should of receive it by now, I have tried ringing them, messages them but they are not responding , I have been scammed

Date de l'expérience: 05 novembre 2024

Awful made a order on 27th October, was me t to be delivered by 6th November and still hasn’t been dispatched, been on live chat 5 times nothing resolved and still no refund or order

Date de l'expérience: 27 octobre 2024

Pre-Ordered the Silent Hill 2 game with the steelbook, paying extra for it. The game came later than the release date. But the book was apparently been sent separately, yet was never sent. No updates or tracking information about it being sent. And then I suddenly got an email saying it has been cancelled as the book (which was part of the pre-order) was out of stock.
No communication from Game and no refund for at least the price difference or order the version with the book. Still trying to chase down Game for a response.
The only reason I ordered through Game was because of the book. So going forward will not be ordering from them again as can get the game from elsewhere, and if they're not going to deliver the special book only they sell, then there's no point ordering with them.

Date de l'expérience: 06 novembre 2024

Waited over a month for items to be told they are cancelled due to no stock, they never let me know I had to chase the refund
Scammers trying to keep my money and not say anything

Date de l'expérience: 03 novembre 2024

They scammed everyone with promising a silent hill 2 steelbook which they did not keep to their word, even payed extra as well for nothing. Never waste your money on this awful company.

Date de l'expérience: 02 novembre 2024

Had two pre-orders placed with game and neither turned up on release date. One was the doom anthology which arrived a day late and the other being 2 copies of call of duty black ops 6 being delivered nearly a week after release!!!. Whats worse is the steelbooks were delievered separately from the actual game which turned up eventually 2 days after the steelbooks!! I was promised a £5 voucher as compensation via their online chat for my £130 order being delayed but that is yet to miraculously appear. I never use to have issues with pre orders at game but since the changes and merge with fraser its safe to say i will never order from GAME again! Awful service!!!

Date de l'expérience: 02 octobre 2024

Wish it was possible to give 0 stars. Please don’t ever waste your time or money with this company! I pre-ordered Silent Hill 2 through them as they were offering the collectors steelbook (for a bit more money) with it, which is the only reason I chose them over my usual, more reliable online retailers. I pre-ordered on the 26th of September, ready for release on the 8th of October. Not only did I receive the game 2 days after release date, but it came without the steel book. Nobody contacted me to let me know it would be missing from my order, and upon heading to their website to contact them, there was a separate FAQ stating that there was a delay on steel books and they’d be sent out separately (again, I had to go looking for this info as nobody bothered to tell me). 3 weeks later still no steel book, still no contact from Game. I managed to get through to someone in customer services this morning who then informed me that the steel books were permanently out of stock and I wouldn’t be receiving them, but offered me a £5 voucher as compensation. This is insulting, I’d never spend another penny with this company again, and £5 isn’t going to get you much from them. I am extremely unhappy with the lack of communication, reliability and professionalism from Game, not once did they keep me informed on what was happening, and as far as I’m concerned what they have promised people is false advertising. I’ll be raising a complaint over this company else where (as I was told via chat I could do so but might not be made aware of the outcome of the complaint as it’s all done internally) but please don’t put yourselves through the frustration I have with this company. It’s just not worth it.

Date de l'expérience: 30 octobre 2024

Ordered loads of Lego when it was on sale, all cancelled as out of stock even though I could order now (no longer on sale) and it would arrive

Date de l'expérience: 24 octobre 2024

Has anyone ordered and received silenthill 2 ps5 with steel book from GAME.co.uk ?
I pre-ordered mine weeks before release date only to have the game turn up followed by a letter saying they didn't have any more steel books in stock but they will send the out when they get more, I have finally managed to contact them only to be told they don't have them anymore but they can offer me £5 as a good will gesture. (Although they are still advertising them for sale online)
I'm wondering if maybe they didn't have any at all and only used it as a ploy to get more sales.

Date de l'expérience: 22 octobre 2024

They sold me the wrong thing completely, doesn’t work. Don’t buy from them, there a scam company and that’s all they’ll ever be.

Date de l'expérience: 24 août 2024

Bought a game from here, never received now they don't want to give my money back.

Date de l'expérience: 01 mai 2024

No es una empresa seria, mejor comprar en cualquier otro retailer. Cambian las políticas sin avisar y han quitado dinero de las cuentas de muchos usuarios añadiendo de repente caducidad a los puntos. A mi me han quitado 25€.

Date de l'expérience: 13 avril 2024

Forcefull upsale. The staff was aware I had little money as asked them for the cheapest pack of Pokemon cards. They return with 3 and in front of my child say 3 for 2. Hold on I wanted one. Then they pull out a big shiny card. If you spend over £20 you get this. Thanks making my kid excited now I’m having to buy him that much because if I don’t he will be upset and I only see him for a few hours a fortnight so will ruin this visit. Thanks game. Then on contact there auto net service to complain I was made to feel like it was my fault and I didn’t have to buy anything (true) but was they gonna deal with an upset 4 year old? I have used this company for many years but this has put me right off. So disappointing

Date de l'expérience: 16 mars 2024

My partner popped into our local Game store to grab me a copy of FF7.
There was a til issue, so she could not use my points or scan my barcode to acquire them from the transaction.
As a person who doesn’t typically shop at Game, my partner obviously asked for some detail (so that she could explain things to me properly) and was rudely shut down with a blunt comment about how if the til isn’t working there’s nothing I can do….

Apart from take money, obviously.

Now I know she can’t strike up the same “nerdy” banter than I can, to better communicate with the game-enthusiasts that typically make up the staff, but I’m sure she still deserves to leave the store feeling like her custom was valued.

Contacted Game customer service who very promptly added the points for my purchase, which was great… thank you, but ignored my complaint at how my partner had been spoken too.
When I went back to them and politely explained that I was disappointed and that as a result I would no longer be shopping with them, they simply replied with “thanks for letting us know, enjoy the rest of your day”.

Its good to see that the company is doing so well that its staff can just actively drive away custom.

Date de l'expérience: 07 mars 2024

Very poor customer service from Chloe and Siphelele at Game customer services, after waiting very patiently for weeks for someone to be even bothered to reply then told to wait again, I spent more time being pleasant and hoping for common sense to prevail, to be offered a measly £10 gift card after waiting a whole month for a resolve.. needless to say they were kindly suggested to offer the amount to charity and say goodbye to any future business from myself. Which was then quickly met with, we'd be more than happy to delete your Game account and is there anything else I could help you with today.....Absolutely horrendous,thank you for showing your company's true thoughts on customer service. Hopefully you will win the award for poor service for many years to come.

Date de l'expérience: 01 février 2024

Terrible customer service i ordered 18th December paid £9.99 next day delivery well its the 23rd today and its not even been dispatched!! Done live chat 6 times same rubbish replys that i have to be patient and its waiting for the courier to collect from them ! Patience is wearing thin its the same message again and again never ever will i order from them again my boy will be without his game for Christmas!! And the joke is you can still order the same game says get it by tomorrow with next day delivery good luck !!
Disgraceful Game kids waiting for Christmas presents and you are lying to customers

Date de l'expérience: 22 décembre 2023

Shocking customer service!
Order placed 15 November and received by Evri 16 November - And there it stayed as 'we've got your order'. Contacted Game through WhatsApp who said they would investigate and needed 7-10 days. Item was needed as a present for the week after ordering.
Tried to contact Game after 10 days on several occasions but no satisfactory outcome. I then sent an email and was told they couldn't discuss with me as I did not place the order (I did!). My husband then sent an email and was told they couldn't speak to him as he didn't place the order!
We were then advised it would take 30 days to investigate.
A WhatsApp message was received saying there was already an on-going investigation into the order and we were slowing down their response time by asking what was happening. We were made to feel that we were the problem by asking about our undelivered item.
I have now received a refund (13 Dec) and will definitely not be spending anymore of my money with this company.

Date de l'expérience: 14 décembre 2023

I'm experiencing terrible service from GAME
customer service is terrible order 3 items on 7th Dec nothing dispatched prob will not come for Xmas. I've sent 6 emails and same customer agent gets back to me called Chelse with patronising I'm sorry your frustrated but repeats same email with no details on it. Submitted tickets waste of time also nothing being done
They are clearly not interested I wish I checked the reviews to see how bad it's got, I now see why shops have closed.
Thankfully I bought on credit card so in a few days I will contact them to reclaim my money
Game you are a disgrace don't even ask me to make another ticket I've done enough and you don't answer them
Be honest with people if you cannot deliver the goods refund us so we can go elsewhere

In the interest of fairness parcel has arrived today 16th December, I ordered it on 7th and paid delivery absolutely shocking
My rating staying same due to the customer services is absolutely appalling
I WILL NEVER BUY FROM THEM AGAIN AND I CAN SEE 2HY YOU WENT BUST GOOD LUCK.

Date de l'expérience: 07 décembre 2023