Skybroadband 

Absolutely horrible as a competive gamers I am unable to play professional pratice because I won't load into mat h

Date de l'expérience: 12 janvier 2025

I bought this Internet a while ago and it just picks nothing up. Its extremely slow and it takes forever to load, I can't believe this type of Internet is allowed. Do not recommend, do not buy

Date de l'expérience: 09 janvier 2025

Sky broadband isn’t capable of live streaming a statue. Since day one I have had trouble. Sick of telling sky. I can’t even watch sky tv as use their puck. Basically I run anything I want to watch on the tv through my mobile. Absolutely useless and they don’t care. Can’t wait till my contract ends.

Date de l'expérience: 25 décembre 2024

They don't deserve 1 star either, if there were lower ratings, they totally deserve those.

Date de l'expérience: 08 janvier 2025

The most awful customer service!!! 3 days of virtual assistance back and forth where I simply asked for the TV only price & cancel broadband. Would not confirm TV price ….asked for confirmation of my decision over n over and would still not accept my cancellation.

Date de l'expérience: 06 janvier 2025

Despite 4 lengthy call and promises we are without broadband for 5 day and counting

Calls are never returned and promised engineers visits have not occurred

Date de l'expérience: 06 janvier 2025

Absolutely terrible WiFi service. I switched from BT to sky last year and regret it significantly. After many complaints where I thought I was on a full fibre contract. As that is what I originally signed up for. It turned out I wasn’t and a new line had to be installed. However this meant my contract had to be renewed and extended.
When stood at the side of my router doing an ookla test. Sure I get the 129mbps speed as promised. But you move six to ten feet away from that router and you lose 100 mbps instantly. It’s that poor when we are upstairs or in bed etc, in our moderate sized house. Nothing palatial, we have to turn the WiFi off on our phones as it’s quicker and no buffering on video playback. I wouldn’t recommend sky broadband if it was £1 per year. Stay away stay clear. Use sky and don’t stay connected
I am further gutted that I have over a year left on my contract. My brother in law is with zooomm he is getting over 800mbps nearly one gig for the same £30 I am paying this shit show of a company.

Date de l'expérience: 09 novembre 2024

Shocking slow broadband and the price always creeps up. New customers always get the cheaper rate instead of looking after the loyal customers. Found BT or EE better and cheaper.

Date de l'expérience: 02 janvier 2025

sky agents brilliant and helpfull at fairgreen in carlow such a shame that when things go wrong that sky failed to supply a service for over 5 weeks. having contacted them by phone without resolve i swapped to a more reliable provider

Date de l'expérience: 27 décembre 2024

Fantastic service from David when setting up my broadband and tv service. Extremely helpful and knowledgable which made the experience so much easier and smooth. Yet to receive the hardware due to to only arranging yesterday. Unsure on service or coverage but Sky TV and broadband work fine at my current address so I am sure it will all work without issue…brilliant prices too!

Date de l'expérience: 26 décembre 2024

Changed account holder in the same household, keeping Sky but for a better deal
ONE DAY AFTER CONNECTING THE NEW ROUTER OUR PHONE NUMBER WAS CHANGED. Sky says it is not possible to restore the number. WATCH THIS SPACE!!!

Date de l'expérience: 24 décembre 2024

If it was possible to give a minus score I would have had nothing but problems with broadband Internet constantly going off and has dropped from 65mb to 23mb sky don't seem to care about its customers and if I was you all I would steer clear of sky

Date de l'expérience: 26 décembre 2024

I've just changed my provider from BT to Vodafone my neighbour was going to go with sky after reading these reviews I advised him not to, please do your homework before switching.
P.s very happy with Vodafone

Date de l'expérience: 25 décembre 2024

Worst Wi-Fi in the world
Literally just sit watching a buffering screen how can sky get away with supplying such a poor service. Avoid sky broadband at all costs everyone I know has the same issue

Date de l'expérience: 24 décembre 2024

My Experience with Sky Broadband: A Lesson in Poor Customer Service
Hi all,

I want to share my recent experience with Sky Broadband, hoping to bring awareness to their service challenges and help others who might face similar issues. Sky’s pricing and offers may seem attractive, but my experience reveals a concerning gap between their promises and actual service delivery.

The Journey: From Optimism to Disappointment
On 11th December 2024, I signed up for Sky Broadband, excited about their competitive pricing. The technician arrived as scheduled and assured me that once the modem was delivered, setup would be simple—just connect the ethernet cable to port 4, power it on, and wait 15–20 minutes.

At 3:30 PM, the modem arrived, and I followed the instructions. However, the internet didn’t work. After waiting an hour and repeatedly attempting to connect, I encountered a screen indicating a “technical connection error,” confirming that the internet was not active.

A Series of Frustrating Calls
12th December 2024:
At 4:45 AM, I contacted Sky’s support team. The representative guided me through the usual troubleshooting steps: restarting the modem, resetting it, and reconnecting the cables.
After an hour-long call and no resolution, I was assured the issue would be resolved within 30 minutes. It wasn’t.
13th December 2024:
Another call to support, another hour spent repeating the same steps. I requested escalation to a manager and was told it would take 48 hours to receive a callback.
Frustrated, I asked for an engineer to be sent to check the issue, but this request was denied.
Cancellation Attempt:
By now, I had decided to cancel the service. I called at 6:30 PM to process the cancellation but was informed that the cancellation team only worked until 5:30 PM, contradicting their claim of providing support until 7 PM.

Due to the timing (a Friday evening), I had to wait until Monday, 16th December, to call again. This time, after much resistance and lengthy discussions about their refund policies, Sky finally agreed to process the cancellation and reimburse my payment in full.

Key Takeaways
False Promises: The "plug-and-play" setup was far from seamless. Despite their advertising, Sky failed to deliver on their commitment to an easy, hassle-free setup.
Inefficient Support: The technical support team lacked the expertise to resolve the issue and relied on repetitive steps without escalation or results.
Lack of Accountability: Their inability to send engineers, delayed escalation to managers, and reluctance to process cancellations demonstrate poor customer service practices.
Misleading Hours of Operation: Support staff had limited access after certain hours, making their claim of extended support misleading.
My Verdict
Sky Broadband might look appealing due to its pricing and promotions, but my experience tells a different story. They failed to address my issue, wasted my time, and delivered poor customer service at every step.

For anyone considering Sky Broadband, I urge you to think twice. Customer service is critical when things go wrong, and in my case, Sky fell short on every front.

Message to Sky
If anyone from Sky Broadband would like to respond or clarify, I’d welcome the opportunity to provide further feedback. I hope this review helps them recognize the importance of improving their service and support processes.

#CustomerExperience #SkyBroadband #CustomerServiceMatters

Date de l'expérience: 11 décembre 2024

Sky Broadband is absolutely rubbish. It never works. I even pay more money than the regular and it’s still not working and I’m in my house on my own so it’s not like I am trying to overwork it for goodness sake. So annoyed.

Date de l'expérience: 23 décembre 2024

Got our newbuild connected on 29th Nov, engineer told us to wait a couple of hours and it would be fine. Admittedly left it a while to ring in a) because we were trying to move our stuff in b) spent time trying to unplug bits here and there and c) because ringing sky is not easy, especially when you have two accounts at two adjoining properties with the same postcode. Took a while to get through to the lady that part but eventually a manager came on to sort through the mess. We have now given up on other property as the connection is always pretty bad. Anyway, rang them on 13th Dec and they sent an engineer out. He took a look inside and said it was a line problem but he couldn't do it, it was an btopenworld engineer job. They came today and connected us properly. Yippee finally internet and a decentish speed of 12, which we never got next door. Hope it lasts. Whilst I am happy we are finally connected, I am annoyed that when I rang in, they didn't immediately offer compensation, you have to ask. He first offered £30, but that only covered the usual amount of line charge. When queried on the £9.78 a day, it went up to £50. So whilst not connected, I paid £30 in charges, I will get that back, but compensation for not having the Internet is actually in reality, only £20. Feel like I've been screwed over here, s they know it hasn't worked for longer, I should have called in quicker. I'll see how it goes, but had they been more honest about this, they would have got a far better review. Also bearing in mind that I pay for superfast fibre, but I don't have fibre outside as we are rural and my guaranteed speed here is 0-2mb. Worth that in mind, some boosters might have been nice. Service could be far better.

Date de l'expérience: 19 décembre 2024

Shit absolute dog shit. Never ever use this goddamn WiFi. Shittiest peice of shit I have ever used. Slow as hell and shit.

Date de l'expérience: 18 décembre 2024

All ok at first then they got funny with me trying to change internet provider as the service wasn't good neither was the speed i was getting. tried to charge me money to cancel only to find they have downgraded my fibre from 900mbps to less than 100,without telling me for 2/3 months.

Date de l'expérience: 13 décembre 2024

Easy to set up,the service was reliable, but oh dear,when I wanted to change provider things became very difficult.Sky are still taking direct debits from my bank account.Talking to their call centre is a nightmare.An hour on the phone gets you nowhere.Please use another provider and avoid having to pay twice.If you are with Sky try cancelling your direct debit.

Date de l'expérience: 16 décembre 2024