GAME - Hanley Avis

Great customer service when my order was damaged.

Date de l'expérience: 03 janvier 2025

Awful experience at THE POTTERIES STORE. My 9yo son purchased a pre owned PS4 slim yesterday. It had the wrong power lead as well as a 3amp fuse instead of a 5amp fuse. Got a suitable power lead only to discover the console still didn't work. We travelled 30 minutes today to return it to store they replaced the console and lead then basically our complaint was not their problem as it had not been tested instore and the fact we wasted half a day returning was not their problem either also the fact we had a very upset child yesterday was unfortunate. Terrible attitude and awful customer service they were really rude.

Date de l'expérience: 03 septembre 2023

The two young ladies in the Hanley branch bent over backwards to help with all my queries that your automated Internet system had absolutely no answers for. Thank god for the human touch.

Date de l'expérience: 14 juin 2023

Pre-ordered a playstation portal to pick up at the stoke game store in hanley just days before release and went into game store launch day and picked it up no issues what so ever....did the same with currys 2 weeks before hand and they didnt even bother to get in contact with me days before release and I had to get refund and contacted them twice in 2 weeks to get my refund back...week 3 , Monday morning and still no refund yet....none of this with game store....I'll be getting my pre orders with game store from now on. Thank you so much game🫡

Date de l'expérience: 15 novembre 2023

The employee Roger, I believe its pronounced Rogier (with a French accent), was absolutely fantastic at solving my problems and answering my questions. He is a great credit to the shop and to the GAME brand name. We'll done keep it up.

Date de l'expérience: 26 juin 2023

i like to shop at GAME they need our business to keep going , why would i buy game related products from a supermarket or even online ,

Date de l'expérience: 10 avril 2024

When I went into the Stoke-on-Trent store I was looking at the trade in games and I couldn't find the game I wanted. I asked the store lady and she was very helpful and polite she found the game I wanted. Fantastic service.

Date de l'expérience: 13 avril 2024

Always friendly staff. Love going in and having conversations at this point I consider the staff my friends always there for me in a professional manner while also being very friendly :)

Date de l'expérience: 24 juillet 2023

Game staff are always helpful, friendly and polite whenever I visit my local store they always spend time talking to me about my love of Star Wars and other collectibles and will keep me up to date of new releases.

Date de l'expérience: 11 mai 2024

Smiled when I walked in, and I wasn't even buying anything. Helpful and very knowledgeable for what they offer.

Date de l'expérience: 02 avril 2024

The whole transaction was very smooth,from the website to the delivery everything was first class,wouldn’t hesitate to use in the future

Date de l'expérience: 21 septembre 2023

The staff are welcoming and help out when you are looking for what you want and the store is nice and tid

Date de l'expérience: 20 juillet 2023

I always get a friendly short chat and welcome from the staff when i visit my local Game.

Date de l'expérience: 11 septembre 2023

Gentleman that served me was very helpful pleasant and gave a very good service 😀

Date de l'expérience: 18 novembre 2023

Sometimes good, sometimes bad. They aren’t ass professional as they make out they are

Date de l'expérience: 01 août 2022

Great service speedy and excellent value for money the complete package

Date de l'expérience: 15 décembre 2023

Guys there are amazing, super kind and very helpful… Thanks

Date de l'expérience: 16 septembre 2023

They are very kind and patient with my grandson in the Hanley shop.

Date de l'expérience: 20 juillet 2023

Cashier was very friendly. Quick easy transaction

Date de l'expérience: 11 août 2023

Date de l'expérience: 26 septembre 2023