Escrow.com Avis

Hello, and thank you for your kind words! It’s always a pleasure to assist and ensure your experience with Escrow.com is positive. Cheers!

Hi Warpaint Dz,
We’re so sorry that your experience did not match your expectations. We have requested for you to provide us information via Trustpilot but failed to receive any response. As noted, we'd like to learn more about your specific situation and make things right. This will help us write a more useful reply to you and also help us verify that you’ve had a genuine experience with our business. If you wouldn't mind giving us a call at +1-415-801-2270 or sending us an email at support@escrow.com at your earliest convenience it would be greatly appreciated.
Regards,
Escrow.com Team

Thank you for sharing your feedback with us. We understand your frustration regarding the fees associated with your transaction.

Allow us to clarify that the charge of €97.50 EUR was for the Concierge service, and an additional €97.50 EUR was for the escrow fee. As the .pt domain is not supported by our Concierge service, we promptly canceled the Concierge portion of the transaction and refunded the corresponding fee.

However, please note that the transaction could still proceed through our platform without the Concierge service. Unfortunately, as the transaction had progressed to a certain stage, we were unable to refund the escrow fee.

We regret any inconvenience this may have caused you. Our aim is always to provide transparent and efficient service to our customers.

If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and are committed to resolving any issues promptly.

Thank you for your understanding.