Hi, how can we help you?

What's New!

iOS – how do I update my game?

Android – how do I update my game?

Facebook version is unavailable. How do I keep playing?

The game crashes/freezes

I can't see the current event in the game

What are bonuses and what do I need them for?

Can I claim the bonus several times on different platforms?

How do I choose the best platform for me?

Issues with the event

I found a bug. How do I report it?

There are no Grubby Snatchins in the game, which means I cannot get any items required to charge collections.

What is GI Link?

How do I link game progress on multiple devices using GI Link?

Can I use GI Link to link multiple games with different progress?

How do I change my name or avatar?

How do I go up a level?

What do I need Energy for?

How do I open a room?

How do I enter a room?

How do I explore a room?

What are collections?

Where can I find collection items?

What are charges?

What is furniture?

What furniture is there in the game?

How can I replace a piece of furniture?

What kind of characters roam around the Manor?

How do I trade with a character?

How do I find items for trading?

What are guilds?

What kinds of guilds are there?

How do I join a guild?

What is a competition?

How do I start a competition?

How do I know the goal of the competition?

What are Daily Tasks?

How do I complete daily tasks?

What is the Reward of the Day?

Fullmoon

How often is the Full Moon event launched?

How long does the event last?

What's the Match Three mini-game and where do I find it?

How and why should I play Match Three?

How do I start the game?

How do I take part in the event?

How to start Astral Investigation?

What are Astral Chronometers?

What are seasons?

How do I decipher the diary and gain rewards?

Where do I find tokens?

How do I take part in the Storm Season event?

How to play?

What are the sea tridents?

Safe and Reasonable Behavior