Discover how your contact center can deliver superior customer experiences and drive operational excellence by combining generative AI with robust knowledge management practices.

Read this recent report from Harvard Business Review Analytic Services in association with Microsoft. You’ll learn about the critical role of knowledge management and how it can help you:

• Reduce average handle time: Deliver reliable, relevant information to agents right when they need it.
• Personalize customer experiences: Empower agents with rapidly accessible customer profile data.
• Increase first-contact resolution: Ensure that customers quickly get their questions answered through chatbots or from agents.