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High-Tech Tools Won’t Automatically Improve Your Operations
Operations and supply chain management Digital ArticleYour organization needs to change too. -
Decoding the DNA of the Toyota Production System
Human resource management Magazine ArticleThe Toyota story has been intensively researched and painstakingly documented, yet what really happens inside the company remains a mystery. Here’s new insight into the unspoken rules that give Toyota its competitive edge. -
The Secret to Successful AI-Driven Process Redesign
Technology & Operations SpotlightEmployee empowerment has long been a key principle of continuous improvement programs. Now that natural-language interfaces have made gen AI accessible... -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result. -
Why People Resist Embracing AI
Technology & Operations SpotlightThe success of AI depends not only on its capabilities, which are becoming more advanced each day, but on people's willingness to harness them. Unfortunately,... -
AI Success Depends on Tackling “Process Debt”
AI and machine learning Digital ArticleIt’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work. -
Why Good Projects Fail Anyway
Leading teams Magazine ArticleWhen a promising project doesn’t deliver, chances are the problem wasn’t the idea but how it was carried out. Here’s a way to design projects that guards against unnecessary failure. -
Benchmarking Your Staff
Organizational Development Magazine ArticleHere's how you can decide on the right size and composition of your corporate staff. -
Project Leaders Will Make or Break Your Sustainability Goals
Project management Digital ArticleHitting big targets starts with getting the details right. -
Keeping Work Organized when Your Team Is Fragmented
Operations and supply chain management Digital ArticleCompanies increasingly use external specialists to do key tasks. Processes don’t have to suffer. -
Leading for Value (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleFrom 1983 to 2001, British bank Lloyds TSB increased its market capitalization 40-fold, in part by shedding assets and narrowing its focus. But something... -
Simplify Outdated Corporate Processes
Leadership & Managing People Digital ArticleThree principles to help you bring order to chaos. -
Firms Need a Blueprint for Building Their IT Systems
Operations strategy Digital ArticleCombat complexity with modularity. -
How to Marry Process Management and AI
Technology & Operations SpotlightProcess management, which swept the business world in the 1990s and then fell out of favor, is experiencing a renaissance, thanks to AI. The two reinforce... -
Way Faster than a Speeding Bullet
Innovation Magazine ArticleFemtosecond lasers emit pulses of light that last just a millionth of a billionth of a second. These lasers enable surgery so precise that a single mitochondrion can be removed without harming the rest of the cell, and machining so controlled that structures can be micromachined within a piece of glass. Eric Mazur, a professor […] -
The Art of Setting Expectations as a Project Manager
Business communication Digital ArticleManaging stakeholder expectations is one of the most challenging parts of the job. Here are five ways to do so successfully. -
How Agile Teams Can Help Turnarounds Succeed
Leadership & Managing People Digital ArticleThey're better at handling variable and unpredictable situations. -
You Can Manage Construction Risks
Negotiation strategies Magazine ArticleColossal County Hospital was coming apart at the seams. With dozens of newly hired doctors, nurses, and technicians, millions of dollars of equipment on the road, and patient appointments backed up for months, the new facility was impossible to use. For one thing, construction wasn’t finished, and much of what was complete was faulty. Worse […] -
The Dangers of Modularity
Intellectual property Magazine ArticleBy placing a premium on predictability in their product development efforts, companies create a technology landscape that’s easier to navigate—but one that may produce fewer true breakthroughs. -
Define What’s Optional (and What’s Not)
Project management Digital ArticleWhen my children were young and it was past their bedtimes, I used to give them a choice: Either walk to your room, or be carried. While this gave them control over how they would go to bed, it left them no choice about the end result. In other words while I wanted to give […]
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From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montréal - Part B
Technology & Operations Case Study5.00View Details This case recounts the implementation of a customer relationship management (CRM) system in what is considered a non-traditional use case for this category... -
Ospedale Papa Giovanni XXIII: Fixed-Price or Public-Private Partnership?
Leadership & Managing People Case Study11.95View Details In September 2014, a real estate and procurement expert was preparing his notes for an upcoming strategic meeting with the management team of the Regional... -
Project Scoping
Management Case Study8.95View Details A project's scope specifies the work needed to deliver a product, service, or result, given specified features and functions. At its core, scoping a project... -
Six Sigma at Academic Medical Hospital (C)
Technology & Operations Case Study5.00View Details This case provides the presentation slides from the Six Sigma project undertaken to decrease the patient wait time in the emergency department of an academic... -
Performance Management at Afreximbank (B)
Management Case Study5.00View Details -
"mi adidas" Mass Customization Initiative
Strategy & Execution Case Study11.95View Details Many companies are exploring mass customization as a way to demonstrate market leadership and capture price premiums. Examines Adidas' recent "mi adidas"... -
Beansprout Networks
Innovation & Entrepreneurship Case Study11.95View Details Beansprout Networks is a 3-year-old Internet company designed to foster effective communication between parents and the pediatricians and child-care providers... -
Health-Tech Strategy at KG Hospital Part B: Tech Strategy Design and Implementation
Strategy & Execution Case Study5.00View Details The objective of this case study (in two parts, A and B) is to provide a systematic methodology for capturing metrics crucial for patient experience and... -
Applied Research Technologies, Inc.: Global Innovation's Challenges
Leadership & Managing People Case Study8.95View Details Applied Research Technologies, Inc. (ART) is a diversified technology company which has used its entrepreneurial culture and encouragement of innovation... -
Agile Project Management
Technology & Operations Case Study8.95View Details The note describes the basics of Agile Project Management as it is applied in areas beyond software development. After describing when agile management... -
Esquel Group: Fostering a Culture of Excellence
Strategy & Execution Case Study11.95View Details The Esquel, one of the world's largest cotton-based textile and apparel manufacturing companies, produces shirts for from scratch through a vertically... -
Going Digital? Mission Possible: Hawkers United - Dabao 2020's Takeaway from the Pandemic Fallout
Leadership & Managing People Case Study11.95View Details Second-generation hawker Melvin Chew decided to set up the Hawkers United - Dabao 2020 Facebook group after the Singapore government announced that dining... -
The Baminica Power Plant Project: What Went Wrong and What Can Be Learned
Global Business Case Study11.95View Details This case describes a series of events over an eight-year period involving a power plant project in the Caribbean. An executive from the project developer,... -
Note on Scenario Planning
Strategy & Execution Case Study8.95View Details Describes the process, components, and detailed action steps involved in using scenario planning in any organization. Provides detailed examples that... -
Fan Pier
Global Business Case Study11.95View Details The owner of the Fan Pier site in South Boston has been found legally responsible for blocking the efforts of his development partner in attaining the... -
Union Corrugating Co. (A)
Innovation & Entrepreneurship Case Study11.95View Details Lauri Union graduates from Harvard Business School and takes over her family's steel-corrugated roofing and siding manufacturing firm, which her mother... -
Total's Carbon Capture and Storage Project at LACQ (A): Risk Opportunity in Public Engagement
Strategy & Execution Case Study11.95View Details This case series outlines the strategic choices facing Jean-Michel Gires, Total E&P France's (TEPF) VP sustainable development, in designing and implementing... -
Playing to Win Strategy Toolkit
Strategy & Execution Book499.00View Details Be confident in your strategy success. Strategy work can be a frustrating, stressful process that doesn't always lead to actionable results. This time... -
Applying the Service Activity Sequence in the World of Culture
Technology & Operations Case Study8.95View Details This note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect... -
Nuway Software
Strategy & Execution Case Study11.95View Details The founder and president of Nuway Software (Nuway) must determine the pricing strategy for their new internally-developed mobile software product, Nulogic....
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High-Tech Tools Won’t Automatically Improve Your Operations
Operations and supply chain management Digital ArticleYour organization needs to change too. -
When ‘Best Practices’ Backfire
Process management AudioFreek Vermeulen, an associate professor of strategy and entrepreneurship at the London Business School, argues that too many companies are following so-called best practices that are actually holding them back. They do it because of deep-seated industry tradition—and because it’s hard to know how seemingly successful business models will hold up over the long term. That’s why, he says, organizations should avoid benchmarking and instead routinely test their business practices before there’s a problem. Vermeulen is the author of “Breaking Bad Habits: Defy Industry Norms and Reinvigorate Your Business.” -
Decoding the DNA of the Toyota Production System
Human resource management Magazine ArticleThe Toyota story has been intensively researched and painstakingly documented, yet what really happens inside the company remains a mystery. Here’s new insight into the unspoken rules that give Toyota its competitive edge. -
From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montréal - Part B
Technology & Operations Case Study5.00View Details This case recounts the implementation of a customer relationship management (CRM) system in what is considered a non-traditional use case for this category... -
The Secret to Successful AI-Driven Process Redesign
Technology & Operations SpotlightEmployee empowerment has long been a key principle of continuous improvement programs. Now that natural-language interfaces have made gen AI accessible... -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result. -
Ospedale Papa Giovanni XXIII: Fixed-Price or Public-Private Partnership?
Leadership & Managing People Case Study11.95View Details In September 2014, a real estate and procurement expert was preparing his notes for an upcoming strategic meeting with the management team of the Regional... -
Project Scoping
Management Case Study8.95View Details A project's scope specifies the work needed to deliver a product, service, or result, given specified features and functions. At its core, scoping a project... -
Six Sigma at Academic Medical Hospital (C)
Technology & Operations Case Study5.00View Details This case provides the presentation slides from the Six Sigma project undertaken to decrease the patient wait time in the emergency department of an academic... -
Why People Resist Embracing AI
Technology & Operations SpotlightThe success of AI depends not only on its capabilities, which are becoming more advanced each day, but on people's willingness to harness them. Unfortunately,...