Close your account

Last updated: 19/04/2024 09.21 AM

How do I close my account?

You can close your account by contacting us.

Contact us

  • Call ANZ on 0800 269 296. If you are overseas, call +64 4 470 3142 (toll charges apply)
  • Send us a Bank Mail request via ANZ Internet Banking
  • Visit any ANZ branch in New Zealand with Photo ID
     

How do I delete my ANZ goMoney mobile app profile?

Please contact us if you would like us to delete your goMoney profile.  
Deleting your goMoney profile will also delete your ANZ Internet Banking profile, which means you will not be able to use goMoney or Internet Banking. 
If you also request to delete any data associated with your goMoney profile, we will do so once the information is no longer needed for its lawful use under our Privacy Statement.
 

If you want to use goMoney again after deleting your profile

You will need to:
  1. Re-register for ANZ Internet Banking   
  2. Download goMoney from the App Store or Google Play  
  3. Re-register your device
  4. Reset your PIN.
     

Contact us

Online

Secure email via Internet Banking

Call us

0800 269 296

Monday to Friday,
8am - 8pm
Saturday and Sunday,
8am - 6pm

Visit a branch