After receiving their order, customers can rate and provide feedback on their overall experience and order.
Yes, you can help keep customers happy by responding directly to their reviews. You can say thanks, or send an offer to encourage customers to order again. You can also track the impact of your replies and see the number of customers who order again.
The following types of responses are considered misuse and we don’t recommend: - Responses that blame Uber Eats or the delivery person. - Responses that include outside links or spam. - Responses that contain rude comments, profanity, or any forms of harassment. - Responses that violate the Merchant Terms and Conditions or Community Guidelines (see below).
Customers can redeem the offer on their next order at that particular location. The offer will expire after 30 days from the send date and is funded by you. All offers and promotions are subject to Terms and Conditions (see below).
Customers will receive email notifications with your reply. This will include your written response as well as the offer details, if available. Customers can also see your reply in the Uber Eats app.
Customers can only rate their order once, and you only have one opportunity to reply to that rating with a single private message.
You’ll receive a once daily email or notification in the Uber Eats Manager app when new reviews are ready for reply across all locations. You’ll have 7 days to respond.
You can choose to unsubscribe from email notifications, however, this will unsubscribe you from all Uber Eats marketing emails.
You have 7 days to respond to reviews from the time customers left the feedback.
Yes, reviews include the store name and you can use filters to find reviews for a particular location.