How are fares calculated?

Depending on the city, trip fares may be calculated upfront or immediately after a ride ends.

Here’s how these two types of fares work.

Upfront fares

With upfront pricing, you know the exact cost of your trip before requesting. This fare includes (but is not limited to):

  • A base rate
  • Rates for estimated time and distance of the route
  • The current demand for rides in the area

A booking fee and any applicable surcharges, fees, and tolls are also included.

When you request a ride, you agree to be charged the upfront fare when the trip ends.

  • Your fare may increase if you travel to a different destination, make extra stops along the route, or the trip takes much longer than expected.
  • If an upfront fare is not honored, you’ll be charged the minimum fare or a fare based on the measured time and distance for your trip.
  • Fares will include any base fare, booking fee, surcharges, tolls, and other relevant factors such as a dynamic pricing charge.

You’ll always get a receipt for trip fares. If your fare is different than the upfront fare you agreed to, your receipt will explain why.

Post-trip fares

Some cities don’t provide upfront fares. Instead, you’re charged either:

  • A minimum fare
  • A fare based on the time and distance for your trip’s route

Fares will include a base fare, booking fee, surcharges, tolls, and other relevant factors such as dynamic pricing when demand for rides is high in the area of the city where you’re requesting a ride. Fares may vary by location, the vehicle option you select, and other factors.