Best in Clothing Supplier

10 minutes ago

RF

Grateful to the Irish Store for an onetime Christmas delivery which normally would have been days after Christmas!

2 days ago

CM

Amber in the customer service team was fantastic, very helpful. The Offaly Ankle Boot are also a quality boot, incredibly comfortable and look great.

1 Dec 2024

Terrible customer service service lied about having item in stock for nearly a month

3 Aug 2024

Where to begin with this online shop? For one, it is Chinese run, so it's about as safe as TikTok, Huawei, and other Chinese run companies, so beware. Secondly, they pay people to give good reviews on junk products, so the glowing reviews you read on items that might appeal to you might not be so glowing when you receive them. You will also notice from the reviews that Shein offers points for the reviews you write, so you see people writing reviews asking you to like them so they will receive more points. They aren't honest at all, and neither is Shein. Thirdly, their shipping is horrible. If you purchase breakable items, they are simply bubble wrapped and shipped in the same flimsy white bag as the other items you purchase. Absolutely no care is put into the shipping as this is the go-to packaging Shein uses. No matter how many times you receive your items broken and then you complain to Shein via chat or email and they refund you, stating that they will change their shipping methods, they still continue to send broken items and offer you refunds. Fourth, absolutely no accountability is shown towards their shipping partners. They use J&T Express here in Thailand as their shipping method. My guess is because they are the absolute cheapest shipping company, and it shows. I was supposed to get my very last package on Monday and it showed that it was delivered. When I went to work that day and checked the security booth countertop, there was no package. The J&T Express driver sent it to the wrong address, even though the address was perfectly clear on the label and the address is a popular, well-known school here in Thailand. So for the rest of the week, I tried hard to contact J&T, finally getting through to them via email. The last email I received was "Well, it looks like your package is lost. Kindly contact Shein about the matter." This was their reply, basically stating "We are too lazy to check where the package ended up." I contacted Shein immediately on Tuesday and they issued a refund immediately. They never said they would be contacting the shipping company. They never said they would offer to help find my package so that it would be delivered. They simply said "Sorry your package was not delivered by the cheap, useless, horrible shipping company we use on retainer. Here's a refund." So now, I have decided to completely close my account, only that is a bit difficult it seems. I get an email telling me to click the button at the bottom of the email to fully delete my account. When I do, it sends me back to Shein's page where it shows that I need to sign up or sign in. So I am happy that my account is closed... or is it? Just for giggles, I type in the th.shein.com address and it shows that my account is still very much active and NOT closed. So I go through the process AGAIN to delete my account. Same deal. Same email. Same webpage showing that I have to sign up or sign in, but, when I go to the site again, it shows my account is still active. At this point, I threw up my hands in surrender. Any email I get from Shein will be turned over to spam and I will blacklist the website in my browser. Stay away from Shein. You may order from them and you may receive your items just fine, but as you continue to order from them, you will experience what I have experienced and you too will end up trying to delete your account as well and won't be able to.

Updated 13 Jul 2023

SS

Very bad customer service in Houslow high street London. I was hungry so thought to go to kokoro as I love their spicy tofu, when I asked the lady who was working there she said we don’t have enough spicy tofu and asked me to put fried tofu inside the box and I was agreed but she didn’t mentioned that u will have to pay extra .. when I was about to pay via card machine I noticed that she charged me extra and when I asked the reason she start arguing with me in front of another customers I felt so ashamed and I paid quickly and came outside and I start cry because she insulted me. She was so arrogant and very rude lady.. if u have some policy like food is running low than u should have asked from ur customers that can we mix and match but with extra charges and than it’s customers choice if they want or no .. I will never ever recommend anyone go to Hounslow branch Very bad experience and they made me cry From Roxy kaur

29 Nov 2021

AM

I ordered a converse hoody online and it arrived discoloured in places. I called them about a return and they said they would send a dpd driver to collect my package and arrange a return. It never happened. I have called several times since to arrange a return and keep getting fobbed off. Terrible service. Keep clear.

28 Apr 2021

EH

I absolutely love my purchases from cotton threadz , amazing quality , style and fit , great value and very fast delivery x Debbie is an absolute star to deal with , so friendly 😊 I will definitely be purchasing again x

18 Jan 2021

LH

Received my order from Guddy and am very happy with same. Very well packaged and presented. Love my poncho which is very good quality and a very versatile piece. Will definitely shop again with Guddy in the future.