ASTRUA 1860 Reviews 1,107

Date of experience: 20 December 2024

Everyone in the store was very polite and helpful. I was purchasing a watch with limited time available and the staff at the store made the process very fast and easy. Their extra attention to packaging and gift wrapping was a nice touch. They had a great inventory of watches available given current current market conditions.

Date of experience: 04 October 2024

Very nice advice i recommend Sara Voglino to advise you. She was perfect, she help you to find a model in your taste and And respect as perfection the criteria you specify.She makes you feel comfortable and doesn't force you to buy. Perfect consultant.

Date of experience: 22 February 2024

Outstanding Service and customer care. Lucrezia did really make the difference with kindness competence and professionalism. Astrua is definitively the best boutique in town.

Date of experience: 18 November 2023

It was the best service I have ever had. The way they handled the exporting and tax issues shows that they have a high level of knowledge. They got back to me within minutes.
The packaging is perfect. Not only beautiful, but I was very impressed with the packing to avoid damage, useful accessories, beautiful catalogs and small snacks. In Japan we take hospitality very important, and they definitely go far beyond the Japanese boutiques. Excellent!

Date of experience: 07 October 2023

The visit to Astrua was my first and the best service by far for any watch retailer within and outside of Italy. A beautiful and stylishly designed shop, yet intimate & exclusive.
Having experienced great service in luxury watch shops, Giovanna topped them all in terms of service, attention to detail, patience and thoughtfulness. Not only did she manage to select & secure the watches I was after, but surprised me with a lovely green silk scarf because she knew it’s was a colour that my daughter and I wanted for a watch which was unfortunately not available. I was impressed by Astrua’s personal touch of engraving my name onto Astrua’s special watch boxes; the whole experience was the highlight of our holiday. My daughter is now using one of my watches. Thank you Astrua & Giovanna.

Date of experience: 08 August 2023

everything good

Date of experience: 10 December 2022

The service provide by Sara and the team was outstanding. Sara went over and above to provide the highest level of service to ensure the smoothest possible transaction action. I am grateful for the attention she gave me for my purchase even though she had to communicate with me while I was in the USA. On my next occasion for a purchase of a time piece, I will be a return customer even if I need to make an international purchase on the web. Thank you again.

Date of experience: 22 September 2021

Personale super gentile e disponibile , location 10. Tutto super 10. 10. 10

Date of experience: 02 August 2021

The best service ever.. people are very kind and very knowledgeable!
Highly recommended!

Grazie mille a Valentina e Fabrizio!

Date of experience: 15 May 2021

Splendida Boutique, personale cortese, disponibile e soprattutto competente.

Date of experience: 25 January 2021