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Autoaidbreakdown Reviews 2,128

•
TrustScore 4 out of 5

4.1

Insurance Agency

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Rated 4 out of 5 stars

Well I have been a member for around 20 years and only used the service 3 times which was very good the issue I have is back then it was great value but now my car is 16 years old but very reliable I feel to charge 21.50 or whatever for a 16 + year old car then on top of that if I do need your service I have to pay a premium of 25 pounds for the same car as it’s over 10 years old also 10 pounds for your partner. Back when I joined the company this was all part of the service now it all adds up. So to be honest I have only renewed this time because you were the cheapest option

Rated 4 out of 5 stars

Haven’t had to use breakdown on my car ever. Had a flat and couldn’t find the locking nut. Tried the app and had to pay £25 as it’s an old car but the payment didn’t go through. Called up and sorted it over the phone. Said I didn’t have the locking nut and clarified that on the phone to the operator and that it was the passenger rear wheel. She reassured me that the technician could help even with this. Waited 3 hours - no bother. Tech rocked up - obviously couldnt replace the wheel without the locking nut so didn’t even try. Called an actual truck who came in 20 minutes. Dave was a gent. Thanks

Rated 4 out of 5 stars

Quite easy to renew overall but there was a delay problem when on the payment page. This had to be attempted 3 times before it activated and accepted my payment

Rated 5 out of 5 stars

I have had Autoaid for years and only had to use it twice. Today was just as before, Jake took my call and was polite and friendly. They arranged for a recovery company to come and fix my car. All sorted now and I highly recommend them

Company details

  1. Insurance Agency
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Insurance Broker
  5. Insurance Company

Contact info

Rated 4 out of 5 stars

Mixed

Haven’t had to use breakdown on my car ever. Had a flat and couldn’t find the locking nut. Tried the app and had to pay £25 as it’s an old car but the payment didn’t go through. Called up and sorted it over the phone. Said I didn’t have the locking nut and clarified that on the phone to the operator and that it was the passenger rear wheel. She reassured me that the technician could help even with this. Waited 3 hours - no bother. Tech rocked up - obviously couldnt replace the wheel without the locking nut so didn’t even try. Called an actual truck who came in 20 minutes. Dave was a gent. Thanks

Date of experience: 07 January 2025

Rated 5 out of 5 stars

Great Service

I have had Autoaid for years and only had to use it twice. Today was just as before, Jake took my call and was polite and friendly. They arranged for a recovery company to come and fix my car. All sorted now and I highly recommend them

Date of experience: 10 January 2025

Rated 4 out of 5 stars

Well I have been a member for around 20…

Well I have been a member for around 20 years and only used the service 3 times which was very good the issue I have is back then it was great value but now my car is 16 years old but very reliable I feel to charge 21.50 or whatever for a 16 + year old car then on top of that if I do need your service I have to pay a premium of 25 pounds for the same car as it’s over 10 years old also 10 pounds for your partner. Back when I joined the company this was all part of the service now it all adds up. So to be honest I have only renewed this time because you were the cheapest option

Date of experience: 10 January 2025

Rated 1 out of 5 stars

ATTENTION SCAM COMPANY!!!!

ATTENTION SCAM COMPANY!!!!! ,THEY SELL POLICIES THAT DON'T COVER CARS OLDER THEN 15 YEARS AND THEY STILL SELL YOU THIS POLICY KNOWING YOUR CAR IS OLDER.THIS SOULD BE ILLEGAL.

Date of experience: 09 January 2025

Rated 4 out of 5 stars

Efficient Service at Competitive Price

We have had to use AutoAidBreakdown four times in the past 5-10 years. Each time they answered promptly and arrived within a couple of hours or better. They seem generally more focussed on recovering the car to a garage than fixing on the spot, but this might have reflected the situations I was in. Their mechanics are polite, friendly and efficient. Admin staff are efficient when it comes to issues with renewals.

Date of experience: 13 December 2024

Rated 5 out of 5 stars

Insurance is a strange thing

Insurance is a strange thing. It's like backing a horse that you hope gets beat! You pay your premium but don't want anything to go wrong, such that you claim a return on your money.
I've never needed Autoaidbreakdown yet and I'm hoping I never do. Consequently, I have no idea whether they're actually any good at helping should you have a disaster.
Notwithstanding, I'm very happy to have their cover on the expectation that they will there to help, should I unfortunately need them.
In the mean time, their premiums are very competitive for the service they promise. I'm therefore very happy to stay with them for another year.

Date of experience: 05 January 2025

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