It was an easy installation! Might include when purchasing that some tools might be required OR just include the correct screwdrivers in the packaging. I think some instructions could also be included on how the lock works!
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This product is worth it's cost and made of great quality. I greatly appreciated the way everything came packaged and how clear the instructions were. I would only recommend having a way for the plastic base to snap onto the metal base.
We love our new stands for our kids check in at our church! These are great space savers and they are definitely built to last. I highly recommend them and grateful that our assistant at Subsplash recommended them to us!
They accidentally packed the wrong cord. I was able to easily contact them and they were super responsive and quick to send out the correct cord. I really appreciate their customer service and quick action to make it right. Also, I have really been enjoying the stand. It looks sleek and has been a great addition to our check in area.
Company details
Information provided by various external sources
Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.
Contact info
Unit 7, Lockwood Industrial Park, N17 9QP, London, United Kingdom
- 020 3693 0000
- customerservice@bouncepad.com
- bouncepad.com
Verified
It was an easy installation
It was an easy installation! Might include when purchasing that some tools might be required OR just include the correct screwdrivers in the packaging. I think some instructions could also be included on how the lock works!
Date of experience: 10 December 2024
Verified
Great packaging, clear instructions, high quality
This product is worth it's cost and made of great quality. I greatly appreciated the way everything came packaged and how clear the instructions were. I would only recommend having a way for the plastic base to snap onto the metal base.
Date of experience: 25 November 2024
Verified
Reply from Bouncepad
Thanks so much for taking the time to review your Bouncepad Go, Eric!
We are pleased you are happy with the product.
Team Bouncepad
Verified
We love our new stands for our kids…
We love our new stands for our kids check in at our church! These are great space savers and they are definitely built to last. I highly recommend them and grateful that our assistant at Subsplash recommended them to us!
Date of experience: 13 November 2024
Verified
excellent product and customer service
excellent product and customer service. almost want to buy another tablet just to get one haha
Date of experience: 12 November 2024
Reply from Bouncepad
Thank you for your fantastic review, Jos! We’re thrilled to hear that you love the Grip-WD140 and our customer service.
We'll be here and ready to help with another Bouncepad when needed 😊 Thank you for choosing us and sharing your experience!
Team Bouncepad
Verified
Reply from Bouncepad
Thanks for taking the time for leaving us a review!
Team Bouncepad
Verified
Verified
Superior Customer Service
I am a first time customer from the United States who was searching for a company that supplied kiosks for registration purposes. My prior experiences using Kiosks has been from a consumer's vantage point i.e. to make purchases, check- in for flights or even sign in for medi-centers. I never imagined I would be the one on the other end researching companies to decide the most efficient Kiosk that would serve our needs . And yet, that is where I found myself.
The initial thought of choosing the "right" kiosk/company was intimidating for me because of my lack of knowledge and understanding in this area. I did not know exactly what to look for: What made one Kiosk more efficient than another? How does this technology work? How long does it take to receive shipment? What is the return policy? How easy or difficult would it be to assemble?
Bouncepad.com made my process less intimidating and more empowering. After browsing the website of the variety of kiosks by type, device, product, and environment I had a sense of what I needed to move forward. What caused me to choose bouncepad was the superior customer service I received. I had the honor and privilege to encounter James Welch on my first call. He was patient, kind, he understood the product and addressed my concerns. James was with me from the first day when I did not make a purchase (provided clarity and told me to reach out if I had any further questions); to the day I ordered, received and assembled the first kiosk (with his help); to purchasing the remaining kiosks needed and always following up. James has been a blessing. Thank you James for your Superior Customer Service. It is a breath of fresh air! Thank you Bouncepad!
Date of experience: 29 October 2024
Reply from Bouncepad
Hi Aleah,
Thank you for sharing such an incredibly thoughtful and detailed review! We’re delighted to hear about your positive experience with Bouncepad.
We understand how daunting it can be to navigate the world Tablet Kiosks, and we’re thrilled that our website and customer service team helped make your journey empowering and stress-free. We strive to provide not only high-quality products but also exceptional service, and it’s rewarding to know that James made such a meaningful impact.
You know where we are if you need help in future. Thank you for choosing Bouncepad!
Team Bouncepad
Verified
Feels like an overpriced item for what…
Feels like an overpriced item for what it is.
Date of experience: 24 October 2024
Reply from Bouncepad
Hi Oliver,
Thank you for taking the time to leave a review and sharing your feedback on our Original Vesa.
Our products are the best in the market in terms of design and quality and are made to last, which is relfected in the price.
That said, we truly value your input and the feedback helps us grow and continue delivering the best possible products.
Thank you again,
Team Bouncepad
Verified
Reply from Bouncepad
Thanks so much for your 5-Star review!
We understand mistakes can sometimes be made when ordering online, and providing timely support and resolving issues efficiently is very important to us. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Team Bouncepad
Verified
Excellent
Excellent! Well packaged, labeled, sturdy, easy to assemble, going to last a long time!
Date of experience: 09 October 2024
Reply from Bouncepad
Hi Alex,
Thank you for your excellent review! We're so glad to hear that you found the product well-packaged, sturdy, and easy to assemble.
Your satisfaction is our top priority, and we truly appreciate your kind feedback!
Thanks again,
Team Bouncepad
Verified
Reply from Bouncepad
Hi Tom,
We are happy to hear this! Thanks for your order and leaving a review with us!
Team Bouncepad
Verified
Reply from Bouncepad
It's great to hear this Mike! Thanks so much for your feedback!
Team Bouncepad
Verified
Ordered 6 iPad Stands
Excellent customer service and a very high quality product. We are very happy with our purchase.
Date of experience: 08 October 2024
Reply from Bouncepad
Thanks so much for your review!
Excellent customer service and high quality products are what we do best! We are so pleased you're happy with your purchase!
Team Bouncepad
Verified
Great customer service and quick communication
They accidentally packed the wrong cord. I was able to easily contact them and they were super responsive and quick to send out the correct cord. I really appreciate their customer service and quick action to make it right. Also, I have really been enjoying the stand. It looks sleek and has been a great addition to our check in area.
Date of experience: 18 September 2024
Reply from Bouncepad
Hi Nicole,
Thank you for sharing your experience with us.
We’re sorry for the mix-up with the cord. With a human production line, mistakes can happen and we’re glad our team could quickly resolve it for you.
It’s wonderful to hear that you’re enjoying the stand and that it’s been a great addition to your check-in area.
Thanks again,
Team Bouncepad
Verified
Easy to order
Easy to order, great choices with ample detail to make a decision. Customer Service great as had to return initial item and reorder another. Dealt with professionally and quickly. Many thanks
Date of experience: 25 September 2024
Reply from Bouncepad
Thank you so much for your feedback! We’re happy to hear that you found the ordering process easy and that our product details helped with your decision.
It’s great to know our customer service team was able to assist you smoothly with the return and reorder. If you need anything else, we’re here to help!
Team Bouncepad
Verified
Reply from Bouncepad
Thanks so much for leaving a review with us Kieran!
We are pleased you're happy with your Original Wallmounts :)
Team Bouncepad
Verified
iPad wall mount
Great product, very study.
Really good comms, we purchased the wrong item (our fault) but BouncePad collected and replaced no issues.
Date of experience: 23 September 2024
Reply from Bouncepad
Hi Andy,
Thank you for your review! We're glad to hear you’re pleased with the product and our communication. We have a 30 day return policy here and we're pleased that we could quickly assist you with the exchange.
Team Bouncepad
Verified
My item was stuck in customs due too…
My item was stuck in customs due too "no commercial invoice" that you were supposed to supply. and we didn't get notified.
Date of experience: 27 September 2024
Reply from Bouncepad
Hi Stephanie,
Thank you for your feedback and we’re sorry to hear about the customs issue you encountered.
On our side, we provided FedEx with all necessary documentation, and it appears an error occured on their end when processing your order through customs.
Customs delays are rare, but we understand the frustration it causes when it happens. We can see our customer service team quickly stepped in to help, providing you with daily updates and your order was successfully delivered.
We appreciate your understanding and thank you so much for your order.
Team Bouncepad
Verified
Sturdy product and shipped fast
Date of experience: 03 September 2024
Reply from Bouncepad
Thanks so much for leaving a review with us!
We hope the Original Floorstanding with Brother Printer Mount is serving you well.
Team Bouncepad
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