Great service,responsive and attentive,really pleasant to deal with!
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Car Call were very efficient and I would recommend their service as they took all the hassle out of getting the car fixed
Delivered a good outcome. Friendly interactions but a very protracted process. If you choose accident management in order to have single point of contact end to end, then probably not for you. You will need to provide their partners (Kinnertons) with much of the same information which leads you to think you might have been better to just go straight to Kinnertons in the first place and cut out all the duplication. On at least two occasions I was asked to supply information that I had already supplied. Further, you will need to speak with the repair shop and the replacement vehicle provider. Would have been 5-star if it had been a single point of contact and no duplication
Awful awful company! Do not use! Trusted the garage that suggested using them, car took over 3 weeks to repair, communication was non existent, constantly calling once I had my car back upto 5 months later, and now my they have logged this claim against my own insurance even tho other party admitted fault in writing at the very beginning. Waste of time, might aswell gone to my own insurance in the first place. You've been warned ⚠️
Company details
- Car Repair and Maintenance
- Accident Insurance Company
- Auto Body Shop
- Auto Repair Shop
- Car Leasing Service
- Car Rental Agency
Written by the company
Car Call UK and its partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf. All members of our team are highly trained and experienced in providing the very best service advice and assistance when you need it most. We are here to help 24 hours a day, 7 days a week. No matter what time of the day, we can help.
Contact info
2 Lancer House, Hussar Court, West Side View, Hampshire, PO7 7SE, Waterlooville, United Kingdom
- 02392 484 244
- info@carcalluk.com
- carcalluk.com
Verified
Great service,responsive and…
Great service,responsive and attentive,really pleasant to deal with!
Date of experience: 07 December 2024
Verified
Car Call highly recommended
Car Call were very efficient and I would recommend their service as they took all the hassle out of getting the car fixed
Date of experience: 06 November 2024
Reply from Car Call UK
Thank you Julie for your brilliant review! We are glad to hear that we were able to take this stress away from you following your recent accident.
Verified
claim handeled well hire vehicle while…
claim handeled well hire vehicle while off road great service
Date of experience: 20 November 2024
Reply from Car Call UK
Thank you for your review Royston! We are thrilled that you were happy with the services we provided you with, and hope that you bear us in mind if the need does arise again in future.
Verified
Reply from Car Call UK
Thank you for your great review Janina! We are pleased to hear you found our service easy to use.
Verified
Car Call UK
Car Call UK, kept me up to date with what was happening with the claim, Via emails and phone calls. The other company they used also kept me informed. I had the hire car for quite a while while they tried to sort out the claim.
Date of experience: 11 November 2024
Reply from Car Call UK
Thank you for your amazing review Rebecca! Keeping you fully informed and up-to-date with the progress of your claim is our top priority, so we are delighted to hear that you were satisfied with the service we provided.
Verified
Looked after all aspects of our claim…
Looked after all aspects of our claim including car hire so we were very satisfied with the service we received.
Date of experience: 04 November 2024
Reply from Car Call UK
Thank you Margaret for your great review! We are glad to see that you were satisfied with the service we provided for you, and hope that you will bear us in mind if the need does arise again in future.
Verified
Excellent support
Excellent support received following a collision which was not my fault.
Good communication during the period till my vehicle was repaired and a satisfactory outcome.
So cant be faulted
Date of experience: 26 October 2024
Reply from Car Call UK
Thank you for your brilliant review David! We are glad you could rely on us following your recent collision.
Verified
somewhat protracted and extended process..
Delivered a good outcome. Friendly interactions but a very protracted process. If you choose accident management in order to have single point of contact end to end, then probably not for you. You will need to provide their partners (Kinnertons) with much of the same information which leads you to think you might have been better to just go straight to Kinnertons in the first place and cut out all the duplication. On at least two occasions I was asked to supply information that I had already supplied. Further, you will need to speak with the repair shop and the replacement vehicle provider. Would have been 5-star if it had been a single point of contact and no duplication
Date of experience: 29 October 2024
Reply from Car Call UK
Thank you Kevin for your review! We appreciate the points you have highlighted here and your feelings towards using our services. This has been provided as feedback for the team as we are always looking to improve our service, so we appreciate your valuable comments.
Verified
Not to worry just let you get on and do your job!!
You kept everything most professional. Although there was the odd time we felt a bit out of the loop!
Date of experience: 18 October 2024
Reply from Car Call UK
Thank you for your review Trevor! We are always keen to improve our great service so we have provided this feedback to the relevant team
Verified
Really impressed
Really impressed with everyone who I spoke with. Resolved any issues quick and efficiently.
Date of experience: 02 October 2024
Reply from Car Call UK
Thank you Ben for your brilliant review! We are glad to hear you had a great experience with us
Verified
Great Service
Car Call UK and Kindertons have done a great job in getting my car repaired at NO COST to me (so far), which is greatly appreciated. However, the Case is NOT closed yet because the Third Party are thus far refusing to pay up and so there is the possibility of litigation etc. Hopefully, the issue will be resolved without court action.
Date of experience: 27 September 2024
Reply from Car Call UK
Thank you Miriam for your review! We are here to support you 24/7 if you do require any further assistance
Verified
You made everything easy and fast to…
You made everything easy and fast to keep me going,thank you
Date of experience: 14 September 2024
Reply from Car Call UK
Thank you Keven for your great review! We appreciate you taking the time to tell us how we did.
Verified
Easy to deal with .kept me informed all…
Easy to deal with .kept me informed all the way .very good service.
Date of experience: 03 September 2024
Reply from Car Call UK
Thank you for your brilliant review Stephen! We hope you will keep us in mind if you ever do require our services in the future.
Verified
Very helpful call handler who actioned…
Very helpful call handler who actioned a response the same day. Fast, efficient service with a very satisfactory outcome.
Date of experience: 09 September 2024
Reply from Car Call UK
Your review is brilliant! Thanks for choosing Car Call, and for taking the time to share your experience. We are really pleased we could assist you.
Verified
Great service, highly recommend
I was advised to go through Car Call after somebody reversed into my car. From start to finish the service was friendly, simple and quick. The like for like or better hire car was great. Should I be unfortunate enough to be in a similar situation again I will definitely be in touch.
Date of experience: 05 September 2024
Reply from Car Call UK
Thank you for your amazing review Carly! We strive to assist our customers as soon as possible, and take the stress away following their incident, so we are really pleased to be able to arrange this for you.
Verified
Best ever experience .they are so…
Best ever experience .they are so professional .and take the stress away from you.
Date of experience: 29 August 2024
Reply from Car Call UK
Thanks for your amazing feedback Mercia! We are so grateful for your positive comments.
Verified
Hassle free very satisfied
Date of experience: 22 August 2024
Reply from Car Call UK
Thank you for your great review! It was a pleasure to assist you following your accident.
Verified
Tianna and a great team that care
Tianna and the rest of the team have been amazing from start to finish. I have been updated regularly, kept informed with no hassle, working around my work schedule. I will highly recommend this team and should I ever need their assistance I will not hesitate to contact them.
Date of experience: 21 August 2024
Reply from Car Call UK
Thank you Janine for your amazing review! We have passed on your great feedback to Tianna and the team, and hope we can assist you if the need arises in future
Verified
The best non fault accident company
Absolutely excellent one phone call and everything was taken care of without any problems or issues
Would definitely recommend
Date of experience: 21 August 2024
Reply from Car Call UK
Thank you for your brilliant review! We are happy that we could assist you following your accident.
Verified
Loan car supplied
Loan car supplied
Easy contact available
Everything went smoothly
Date of experience: 14 August 2024
Reply from Car Call UK
Thanks for taking the time to provide your feedback David! We appreciate this and hope that you will contact us if the need arises in the future.
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