4.9
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Ordered 3 mugs and they arrived in good time and shape. Price was attractive well below typical retail price. Overall pleased with value and service. I only wanted them for the house so wasn’t a problem they were obviously seconds (only minor cosmetic defects wrt glaze wobble around the rim - noticeable in one and hardly perceptible in the other two). I suggest helpful to make it clear when ordering that there may be small cosmetic imperfections in case they are intended as a special gift.
You sent through a feedback form and once I submitted my feedback you contacted me straight away to offer me a solution and this was dealt with quickly and politely. It is rare these days that businesses are proactive and care about customer service. Thank you very much
Great company and fantastic customer service, they answered my email within 24 hours, and they gave me a choice of a replacement or a refund.
Great service guys
I've bought two photo frames from your business and I'm very happy with the service and the packaging is great because it keeps the frame safe, the photos of my granddaughters look great thank you very much.
Written by the company
Collecting feedback is very important to us at Charlies. As a family-run business with 8 stores across Wales and the borders, our reputation was built on word of mouth and trust. We know that this is a little more difficult online so we partner with Trustpilot to share your thoughts. Your reviews are critical to our ongoing success… not only do they help us to grow and be the best we can be, but there’s no better way to put a smile on our team's faces - they’re proudly read by everyone across the business who all love hearing how we help you to best enjoy your home, garden and outdoor space.
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Written by the company
Next day delivery if ordered before 6pm
Unit 7 Offas Dyke Business Park, Buttington, SY21 8SS, Welshpool, United Kingdom
4.9
49K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
I ordered a swimming pool a while ago when they were in stock. There were some issues with the order which meant I received a shipping email but not my parcel. I contacted the company via LiveChat and unfortunately my request for an investigation did not take place, I received a refund without an explanation as to where my parcel was. I was eventually contacted by a supervisor who has arranged for another pool to be sent. I have not received pool yet but am happy with the level of service I have now received and am thankful that they looked into my complaint within the appropriate timescales.
Date of experience: 13 May 2020
Fantastic site, will definitely be back...
Ordered seeds, moss killer, and grass patch kits.
The order was processed very quickly and delivered to Northern Ireland (very well packaged). I was given a tracking number too, which made receiving the parcel even easier.
The store even put something extra into my order for me, which was greatly appreciated.
Will definitely be back. Highly recommended.
Date of experience: 10 May 2020
Such fast speedy delivery in these difficult times.
What a breath of fresh air.
Well done.
FANTASTIC.
Thank you.
🙂
Date of experience: 07 May 2020
Ordered an outdoor dining set. Very easy process from ordering to delivery. Had a couple of queries which were dealt with immediately. Their customer service is second to none. Would highly recommend them. I will be buying from them again as they have a great web site and the prices are very competitive. 5* from me.
Date of experience: 07 May 2020
Great product, fair price, arrived intact and early. Great customer services, friendly and thoughtful. Received free bulbs with note saying hoped it would put a smile on my face, which it did! Second time I’ve ordered, delivery and product consistent. Will definitely use again, well done!
Date of experience: 07 May 2020
Really pleased with the quality of the products and items got delivered very quickly. The lady on the help chat was friendly and helpful :-)
Date of experience: 06 May 2020
Prompt delivery with free bulbs - nice gesture
Date of experience: 06 May 2020
Ordered the egg chair , item was exactly as described and my daughter loves it .Very quick delivery within 4 days which was brilliant at this challenging time with Covid 19 , staff ( Becky) was lovely and very quick to respond to my email / message regarding a query I had. will definitely shop here again . Thank you Charlie’s store
Date of experience: 05 May 2020
Following delivery issue with an egg chair that we had ordered from Charlie’s, (which it soon became obvious that the issue wasn’t with Charlie’s but with their couriers), Charlie’s set about getting a replacement for us, unfortunately the one we ordered was now out of stock , however Charlie’s secured a replacement for us which eventually arrived today. I would like to thank Rebecca in Customer Service for keeping us informed and in getting us a chair that we are now very happy with. We have gone from very unhappy customers to very happy ones , thank you
Date of experience: 05 May 2020
Best supplier for value for money after a lot of research. Very prompt order processing and efficient communication about delivery which was quick- very impressive given the circumstances. Came well packaged. Overall a brilliant service and love the new lawn mower! Thank you very much, will shop again and highly recommend :)
Date of experience: 04 May 2020
I’ve been shopping with these guys now for some time! They always seem to have what I need! Fantastic service provided as ever! Ive got experience dealing with them at their Queensferry store as well as the website now and the service is perfect every time! Thanks guys for all your hard work, I will for sure be returning to shop with you
Date of experience: 04 May 2020
Awful experience with this company. Have taken my money for an order. I have chased 3 times as to where it is. Keep getting an email saying there was an issue with their fulfillment. Where is my refund for the items you never sent me?? 4 weeks and counting. AWFUL CUSTOMER SERVICE!
Date of experience: 04 May 2020
A great service and the lowest price on the internet. In fact this has been the quickest service I have received in the current pandemic. Will definitely be using them again!
Date of experience: 01 May 2020
I ordered a scarifier from them which came within it’s time frame.. had a query with one of the parts and they were very quick on getting back me.. great service and very friendly company..
Keep up the good work lads
Frank Garden
Date of experience: 01 May 2020
The price was the most competitive we could find. Originally the wrong bbq arrived but this was quickly rectified by the very helpful and friendly lady on their messenger and the new bbq arrived 2 days later which was excellent.
Date of experience: 01 May 2020
Such a great company to deal with. Was searching for my (my birds) usual fat balls and came across Charlies as a supplier. Ordered and was delivered all within 3 days! Wonderful service, lovely people to deal with. Cheaper than my usual shop purchase, win, win. A very lucky find. Thank you Charlies.
Date of experience: 01 May 2020
I went to order a Hartman Heritage 9 Seater Corner Sofa Set from Charlies on 14th April 2020 as I had been looking at them for a few weeks, the price was the lowest I had seen on-line with free delivery.
When I finally went to order on the website it said SOLD OUT!
I contacted Charlies via on-line Chat and spoke to a lovely young lady who said she would check for me and was able to locate the last one for me.
Delivery was offered for 8 days time, which, when you think about what we are in the middle of, is quite acceptable under the circumstances so I was more than happy with delivery date.
I had several emails from Chloe at Charlies keeping me up-to-date with the delivery and how it will be delivered and a link for me to track delivery to my door.
When the lorry arrived, on the day and time frame that delivery was promised, 2 of the loveliest young men unloaded the very large and heavy boxes bringing them into my back garden and then off again straight away to the next delivery - my drop was number 13 of 26 drops for them that day! They were working so hard!
The Sofa set was packaged very well and assembly instruction clear and easy - so very pleased with it and it looks amazing.
After reading some of the reviews I think we all need to appreciate how hard these companies are working to keep us all sane and in some sort of normality during this very difficult time, I know I do so thank you Charlies you are so appreciated by us, keep up the good work !!
Date of experience: 01 May 2020
Having used all my Johnsons Quick grass seed patching a fair sized
lawn approx 5 weeks ago, I began to search for a stockist with this seed in stock.The large garden centres I use were either not open for business or waiting on a delivery 4 to 6 weeks.I decided to contact the outlet who distribute this product. The lady I spoke with was very understanding, and said a couple of companies, the first I told her they were not open the next was Charlies. I asked for the contact details , not having even heard of them before.
I then opened the website, Communication 5*, I explained I need this seed a.s.a.p. and true to their reply,I got my seed in a very quick Royal Mail delivery 5* again.This made life much easier !
With all the trouble times we are having to cope within the world.
was a little breath of joy for me.
Date of experience: 30 April 2020
First class,birds are delighted
Date of experience: 30 April 2020
Easy website to navigate, goods delivered very promptly & a problem was quickly & effuciently put right. Excellent service.
Date of experience: 30 April 2020
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