2.2
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Ordered two “Nike� quarter zip sweaters. Took a month to arrive. They are fake. No Nike labels or tags. Requested a refund and they told me to ship them back to Hong Kong at my expense! Conditions of returns are the items have to have tags on. The goods had no tags on!! After several emails they offered me 50% refund and I can keep the items! Why should I keep fake poor quality goods that are only fit to use as dusters! Dispute now underway with my credit card company. AVOID
I ordered 4 blank hoodies from this company. When wearing one of the hoodies for the first time, I realized the stitching in one of the arms had come apart. I called the company directly to advise them of the defect. I was told they would make a 1 time exception and accept the garment as a return. However, upon learning that the garment had been pressed with my company logo, they rescinded their offer to accept the return.
Given that the company’s branding is selling clothing “for crafting and DIY projects�, I find their practices to be deceptive at best.
I would highly advise against doing business with this company
Store Front is Orton Bros. Getting into the ordering process it is actually doing business as the
clothing online dot com, and then the charge by the seller is actually from
Ahmad Aita
vladimirisaevef6105 at rambler.ru
which became clear AFTER I opened a not received case with PayPal, who did an INSTANT refund. Clearly this outfit is a cheat, thief, fraud, scam.
Do not even waste your time.
Reply to review dodges the point - as outlined in the original review. Whatever they say, the clothing online dot com was the name on the cart details and the charge actually went to Ahmad Aita
vladimirisaevef6105 at rambler.ru
So somebody (Ahmad Aita) hijacked the Orton Bros. store front and set-up clothing online dot com to be the supposed seller, anyway PayPal instantly recognized the transaction as a fraud and refunded m,uk account. So clothing online dot com better get busy and get this site dealt with, as denial is not going to cut it.
I had ordered 2 army pants for my son, they sent me 4 damaged, burnt shirts and when I raised a complaint by mailing them, they didn't bother to respond till date. They don't have any calling number, only one email id they have given where if mails are being sent, no responses are received. How can such stores get licenses to carry business and cheat customers. Very, very disappointed & dissatisfied. Offline purchases are always better.
At ClothingShopOnline.com we’re not interested in what you wear once in awhile. We’re invested in what you wear everyday. We believe there’s a place in everyone’s closet for cutting-edge fashion and formal wear, but the most important wardrobe pieces are the ones you wear each and every day. Launched in 2012, ClothingShopOnline.com is the one stop shop for the kind of clothes you love to wear: fitted t-shirts, comfy sweats, breathable workout attire, cozy outwear, and so much more at the lowest wholesale prices. No minimum order necessary! ClothingShopOnline.com makes it easy for users to find clothing of all kinds, for all kinds. Our goal is to satisfy the apparel needs of online shoppers with a wide selection, a user-friendly interface, and the most affordable prices on the web. T-Shirts: • Short Sleeve • Long Sleeve • Tank Tops • Outerwear • Jackets • Pullovers and Parkas • Athletics: Hoodies • Shorts and Sweats • Wovens: Dress Shirts • Bowling Shirts and Denim Shirts • Headwear: Caps and more.
2.2
2K reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
1st time customer I order 19T shirts they put on 19T shirts in a small bag when I received it the bag was completely ripped , Paper inside with everything that I received was also ripped. I love the shirts but the way I received it not happy at all.
Date of experience: 14 April 2022
Reply from Clothing Shop Online
Hi Fernando,
Thank you for taking the time to rate our site.
We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience.
Our records show the claim has been filed with the carrier for the damaged package and if any item was defective, be sure to submit the return request through our website at your earliest convenience for a full refund of the item(s).
Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.
Thank you again for the feedback.
Sincerely,
Pablo Cruz
I ordered from this company quite a while back now and have sent numerous messages to find out where my product is but have had no reply what so ever from anybody very disappointed from a company that works with mental health
Date of experience: 10 April 2022
Reply from Clothing Shop Online
Hi Kirsty,
Good morning!
Thank you so much for the details provided. After checking on our system we did not find any email being received from the email address you provided or any order under your name/email.
It seems you may have purchased the items with another company but we advise you to confirm with your bank statement the name of the company that made the charge to your account.
If the charge was made by Clothingshoponline.com, please contact us at info@clothingshoponline.com with the details of the transaction so we can review your concern with our billing department.
I am very sorry for any inconvenience you experienced and sincerely appreciate your comprehension.
Sincerely,
Pablo Cruz
Clothing Shop Online
Reply from Clothing Shop Online
Hi Tanya,
Good morning!
Your continued satisfaction and patronage are important, and we hope to have another opportunity to serve you in the future.
Thank you again for the feedback.
Clothing Shop Online
Awesome 😎 I love this store � highly recommend to everyone. Great quality merchandise and excellent prices.
Date of experience: 19 March 2022
Reply from Clothing Shop Online
Hi Lisa,
Good morning!
We sincerely appreciate you taking the time to rate our site. We are grateful for your patronage and are happy to assist you at any time with any questions or concerns.
Thank you so much for your feedback.
Sincerely,
Pablo Cruz
Clothing Shop Online
Date of experience: 15 March 2022
Reply from Clothing Shop Online
Hi Kelly,
Good morning!
We sincerely appreciate your feedback. Thank you for taking the time to reach out to us.
Sincerely,
Pablo Cruz
Clothing Shop Online
Date of experience: 11 March 2022
Reply from Clothing Shop Online
Hi Tim,
Good morning!
Thank you so much for your feedback. We highly appreciate you taking the time to reach out to us.
Sincerely,
Pablo Cruz
Clothing Shop Online
I always buy from this shop. My orders are delivered quickly. Affordable and comfortable t-shirts.
Date of experience: 10 February 2022
Reply from Clothing Shop Online
Hi Ross,
Good morning!
Thank you so much for your feedback. We highly appreciate you taking the time to rate our company. Your continued satisfaction and patronage are important, and we hope to have another opportunity to serve you in the future.
Thank you again for the feedback.
Sincerely,
Pablo Cruz
Clothing Shop Online
Great choice of styles, colors and sizes. Prompt shipping and great prices. I would have to go to three or four online stores or traditional stores to find all the items that I found under one roof here.
Date of experience: 28 January 2022
Reply from Clothing Shop Online
Hi Paul,
Good afternoon!
Thank you for taking the time to rate our site. We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience.
Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.
Thank you again for the feedback.
Sincerely,
Pablo Cruz
Clothing Shop Online
Clothing Shop Online has always had great prices and plenty of stock. It’s not too often that they don’t have what I need. I’ve ordered 75 shirts from them at this point. I haven’t had any problems and shirts typically always arrive early.
Date of experience: 22 January 2022
Reply from Clothing Shop Online
Hi Cheyenne,
Good afternoon!
Thank you for taking the time to rate our site. What a delight to hear you had a good experience.
Your feedback is highly appreciated.
Best regards,
Clothing Shop Online
Date of experience: 22 January 2022
Reply from Clothing Shop Online
Hi Tim,
Good afternoon!
Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.
Thank you again for the feedback.
Clothing Shop Online
They charged me $10.50 shipping for 2 shirts required by a new job. I ended up losing the job and paid $10.50 in shipping to return them. They refuse to reimburse me for any of the shipping charges.
Date of experience: 18 January 2022
Reply from Clothing Shop Online
Hi Brenda,
Good afternoon!
We are truly sorry for any confusion or inconvenience caused. I have reviewed your case and confirmed the refund was only issued for the item since we do not advertise free returns and your order was sent with paid standard shipping as selected. All returned or refused shipments are subject to outbound freight charges and return freight charges.
Please refer to our return policy below.
https://www.clothingshoponline.com/returnpolicy
Please feel free to contact us if you have any further questions.
Sincerely,
Clothing Shop Online
Quality of items has went too far downhill. Arriving dirty and damaged if at all. My package was never shipped until two weeks had passed. When I asked for an update MANUEL put a claim on it, ignoring my request. Update, was supposed to be delivered yesterday but because if the claim, it's being returned to the warehouse.
This is ruining my own customer service as this is the third order of my own that is late or unable to process. This is costing me money and I'm losing my customers because of the negligence. If you can't handle the volume of business, scroll back before you destroy your customers hard work.
Date of experience: 21 December 2021
Reply from Clothing Shop Online
Hi Kristi,
Good morning!
Thank you for taking the time to rate our site. We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience.
Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.
Thank you again for the feedback.
Sincerely,
Pablo Cruz
Clothing Shop Online
Fast turnaround on my orders. Brands I like are offered
Date of experience: 28 November 2021
Reply from Clothing Shop Online
Hi Ruby,
Good morning!
We are always analyzing our reviews to further improve our services/policies. We thank you for taking the time to provide feedback on your experience.
Sincerely,
Pablo Cruz
Clothing Shop Online
I’m so happy for choosing you guys!! The tracksuits and the lingerie that I got are amazing!! I love the materials and the small details that makes them so unique! I’ll for sure order again!
I did have a small issue, one of the products that I ordered were missing but the girls were there to help!
Thank you guys!��
Date of experience: 11 November 2021
Reply from Clothing Shop Online
We truly appreciate you taking the time to review your recent shopping experience with us.
��������one one82Perfect Shopping Experience Shipped the wrong shirt not the one I ordered.i contacted the company and the customer service was a massive help in getting my issues sorted!
Date of experience: 02 November 2021
Reply from Clothing Shop Online
We are always analyzing our reviews to further improve our services/policies. We thank you for taking the time to provide feedback on your
experience.
Currently in Progress, I am currently on a chat with Manuel from the Clothing Shop, discussing how my package has stated it has never been shipped form the clothing shop and ups has only seen a label created, but somehow I am not entitled to a refund on my items, because UPS has to locate my imaginary package.
Date of experience: 01 November 2021
Reply from Clothing Shop Online
Hi,
Good morning!
We truly appreciate you taking the time to review your recent shopping experience with us. I am very sorry for the difficulty with your purchase. I have reached out to my coworker Manuel and our claims department regarding your case.
The carrier has requested additional time to resolve the investigation, however, be sure that once an update is available we will contact you right away to assist you with your refund request.
Thank you once again and sorry for the inconvenience.
Sincerely,
Pablo Cruz
Clothing Shop Online
very pleased with the purchase, I will order more, thank you
Date of experience: 13 October 2021
Reply from Clothing Shop Online
We truly appreciate you taking the time to review your shopping experience with us.
They use LSO shipping….instead of UPS or FedEx…..our package was lost. The Clothing Shop told us there was nothing they could do ….but if the package didn’t show up after TWO WEEKS! Then let them know and we might be able to get refunded. In the mean time I was responsible for dealing with the shipping company…the Clothing Shop would not handle that.
LSO shipping is a complete joke….so we did not receive the shirts we ordered for an event….and had to sit on the money we had spent on the shirts for weeks.
Do not use this company…they do not stand behind their customers purchases ….I asked them if they could reship our products since there was proof our package was lost and they refused
Date of experience: 08 October 2021
Reply from Clothing Shop Online
Hi Rachel,
Good morning!
We are very sorry for the delayed response and inconvenience casued with your purchase. We truly appreciate you taking the time to review your recent shopping experience with us.
Our records show the package was returned by the carrier due to an issue with the delivery. Refund approvals may take up to 10 business days for processing. The credit was issued on Oct 20, 2021, and it should have been reflected in your original form of payment within 3 to 5 business days.
We sincerely apologize for the difficulty with your package and sincerely appreciate you reaching out to us.
Sincerely,
Pablo Cruz
Clothing Shop Online
I have ordered from ClothingShop several times. I’ve been very pleased with all my purchases. The selection is great and the price can’t be beat!! I definitely recommend you give them a try!!
Date of experience: 23 September 2021
Reply from Clothing Shop Online
We truly appreciate you taking the time to review your shopping experience with us.
Clothing Shop was easy to order. Fast service. Great quality clothes.
Date of experience: 27 August 2021
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