Crelan Reviews 137

TrustScore 1.5 out of 5

1.4

Bank


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Company details

  1. Bank
  2. Investment Bank
  3. Loan Agency
  4. Savings Bank

Written by the company

La banque Crelan est une fédération d'institutions de crédit formée par Crelan SA et son actionnaire, la SC CrelanCo. La solidarité entre les deux est totale. Crelan propose une large gamme de produits bancaires et d'assurance pour les particuliers, les indépendants et les PME. L'objectif de Crelan est d'offrir à ses clients une solution globale comprenant des formules de paiement, des produits d'épargne et d'investissement, des formes de crédit et des polices d'assurance. À cette fin, Crelan utilise sa propre gamme de produits, qu'elle complète avec les produits d'un certain nombre de partenaires, chacun étant une référence dans son domaine. Il s'agit notamment de polices d'assurance non-vie d'AXA Belgium, de polices d'assurance-vie d'Allianz et de formules d'investissement d'Econopolis Wealth Management et d'Amundi. En outre, grâce à une gamme de produits spécialisés, la banque est le partenaire privilégié des agriculteurs et des grandes entreprises du secteur agricole et horticole. Si vous demandez à nos clients pourquoi ils choisissent Crelan, la relation de confiance qu'ils entretiennent avec leur agent bancaire Crelan est invariablement l'une des raisons. Nous sommes fiers de rapprocher le conseil financier du client. Non seulement par le biais des canaux bancaires numériques, mais aussi via notre réseau d'agents bancaires indépendants qui connaissent bien la communauté locale et leurs clients. Plus de 470 agences acueillent nos clients chaque jour. Des clients satisfaits ne peuvent être obtenus que grâce à des collaborateurs satisfaits. C'est pourquoi Crelan accorde une attention constante au bien-être au travail. En 2022, la banque a d'ailleurs obtenu le label de Top Employer pour la septième fois consécutive. Nous considérons que des décisions durables et un engagement social, notamment par le biais de la Crelan Foundation sont une évidence.

Contact info


Rated 4 out of 5 stars

Great customer care

We have been banking with Centea/Crelan for 2 decades. We've noticed a steady rise in customer service and ease of online banking. There are one or 2 features that ING offers that are not available at Crelan. However, that does not affect the convenience and comfort of being a Crelan customer. Especially with the rapid fall in ING customer service.

Date of experience: 05 October 2023

Rated 1 out of 5 stars

This bank is killing you with costs

This bank is killing you with costs, monthly expenses and has an awful service. Asking politely if I can negotiate my monthly fees, have my account there for over 10 years, the answer was no. Asked for an appointment, no time, no flexibility. Keep your money elsewhere.

Date of experience: 26 September 2022

Rated 2 out of 5 stars

This bank cost me a lot of money

We opened a current account when we got a mortgage with Crelan. Their rate was lower than ING at that time. later interest rates went down and we wanted to renegotiate since it would save us 17,000 Euros in interest, more than enough to justify moving back to ING. They agreed to the lower rate but then they did not honor that agreement. We did not find out until 5 years later, by which time we had paid 8000 in extra interest. They said that it was our fault but we did everything they asked? We found the money to pay off the mortgage and are moving our bank account.

Date of experience: 17 December 2021

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